My room was nice and clean, everything I needed was there. The area was good, near all the stores. Loved the idea of making your own waffle,that was cool! The hotel was very nice and clean, my stay wasn't bad at all!

The breakfast overall could use a lot of approving, The lady who checked me in wasn't friendly, I had to wait to be checked in ,then she was laughing and talking on her phone I'm assuming. No conversation with me, just pointing for me to put my card in or for me to sign. The lady that was there for checkout ,cheery person, but she didn't even look up to say thank you, or hope you enjoyed your stay. I said I'm checking out, she said okkk!""

We always stay at this facility when we visit Shreveport... The room was very comfortable. I wish the rates were a little cheaper as I am a widow with 3 teenagers working with a fix income. But other than that it will remain as our home away from home on our trips ( usually ever 4-6 months)

Would enjoy a special rate.

Staff was marvelous!

Breakfast selections MEH. The air conditioning was working so hard that the carpeting in the room was soaked by morning. Liveable but blech at the same time. The sink counter is pretty wide, especially for short women brushing their teeth!

It was awesome! Great location! Super comfy! Excellent staff! Thank you so much, Giselle, Inell, and all the staff!! (I wrote down other names to shout out/thank but can’t read my handwriting lol). You are all amazing and this will always be my spot when I come to Shreveport! Hope to see you all soon!

I was very pleased with the overall experience. I feel the staff were the most pleasant that I've encountered during my years of travel. I only wish I recorded individual employees. Will visit again.

Staff was excellent! Room was quiet and so comfortable.

Breakfast offering were MEH. Room floor was wet each morning from the air conditioner. Sink in bathroom a bit too tall for me, I'm terribly short 🙄

The room was very nice. We loved the walk-in shower

Check In was not very good. There was a vehicle at the front door with the door open and extremely loud vulgar music blaring. I went in to check in there were two ladies at the check in desk. I waited and was finally asked if I had a reservation. I explained I did and was asked to provide credentials to the desk clerk not at the check in section but between the computer and the wall. The two ladies were just standing talking. I felt like I was a second class customer.

Our stay was very good, great actually! The rooms were clean and the new walk in shower was a bonus! Breakfast was well stocked and great variety. I travel to this location at least twice a year and I will stay again.

Late evening staff needs a bit more training on customer service. A bit rude and seemed annoyed because I was at the counter calling for service about 10 minutes. Cleaning staff way friendlier!

It was nice and clean good customer service !

I don’t like false advertising on the internet they had free breakfast, when we got their the next morning we got up for breakfast and they don’t really serve breakfast they give you a white bag at the front desk with a apple, a muffin in a pack, and a breakfast bar. For the money you spend for the hotel you would’ve thought we was going to be serve a hot meal, that was real disappointing😢😢

it was clean. the lady that checked me in that evening was super nice. very friendly. was able to answer any questions. our room was nice and clean.the parking area has vey good lighting

the hot tub was not HOT. the lady at the front desk at our checkout was not friendly. there was no kind of breakfast option. the eating area was dark and that is where the coffee was made.