Staff was great, great location, shuttle service availability was great amenity, on-site food was reasonably priced and good variety

Just a little concerned with cleanliness possibly. I understand not being perfect but I found hair on both my pillows and bathroom floor which didn’t belong to me or my boyfriend so obviously it wasn’t cleaned well prior to us taking the room. As we were tired from trip and late when going to bed it was too late to ask for new pillows etc. not a huge deal but wish we had noticed before sleeping on them

The restaurant in the hotel is excellent! I had the meatloaf, mashed potatoes, and mixed vegetables. It was great! The bartender/ waiter was very cool. Very attentive, friendly, and helpful. I don't recall his name, but he was with the evening closing staff. Kudos to him. And the chef was amazing. 👏🏾

When you eat in at the restaurant the ventilation for the kitchen needs to be improved. The sent of kitchen cooking/ slightly cooking grease sticks to your close. So if you don't want to smell like you were working in a fried food restaurant, order you food to go.

We had MAJOR PROBLEMS once we arrived to the hotel. They did not have my name. We ask them if they could call you to verify through your organization but they didn't know your organization. They did not have a Johnny O. Addison in their system. It took approximately 2 hours to resolve the problem. They found my last two names "O ADDISON" IN THEIR SYSTEM.THAT TOOK ABOUT 2 HOURS TO RESOLVE THIS.

Make sure that the Holiday Inn know your company exist just in case.

Pleasant greeting from staff. Quick efficient processing to get to our room. Availability of food from in house restaurant. Shrimp tacos and cold slaw hit the spot!

The smell of floor rug cleaner walking to our room was heavy and disconcerting. 3rd floor cabinet just off the elevator was scratched. Attention to detail to simply cover scuffs and scratches with furniture marker and a minute to polish it would make us feel better, that someone cared.

We ate dinner in the dining room. I had salmon, rice pilaf and asparagus. I asked that the asparagus be done crisp tender, and it was perfect. My whole meal was delicious. My husband had a cobb salad with chicken, and it was delicious. Service was really good. We would definitely eat there again if we stay there. Otherwise, the employees at the front desk were super friendly and helpful. The room was nice. The bed was comfy. The bathroom was clean. We liked that there are dispensers with lotions, body and hand wash and shampoo. Nice perk. The morning shuttle to the airport was right on time with a very friendly driver.

The only thing that was irritating was the pick-up with the shuttle when we got back into BWI. We called to have it pick us up since we had paid to park our car in the Holiday Inn's lot, and it took 50 minutes for it to pick us up. The hotel is only two miles from BWI. However, the driver was very nice.

Staff was very friendly Vyera and Paige at front desk was great, greeted us with smile and had great customer service and help us get to post office by calling cab for us. They we very friendly and a credit to your business. Tyrell the chef boy can he cook, the food was the best i tasted in any of your hoiday inn express in all my years of travels plus the Chris the host was an added gem to the resturant, great customer service and very polite, greeted the customers and made us feel welcome. I really enyed my stay and will be recommending to all my cruise friends.

Nothing

We had to stay in Baltimore because we missed our connection home from Florida, We didn't have any luggage as our bags were all checked. When I called the hotel to get a shuttle from the airport I asked about having a toothbrush and toothpaste and the Receptionist was so helpful and said they had all the necessary toiletries we would need. It was very late but she was friendly and helpful. Just what we needed after being delayed and having an unexpected layover. We were only in the hotel for about 4 hours before we had to get up for the early flight home.

Rooms were clean and ready, we were exhausted getting off an international flight. Cathy at the front desk took care of us and got us room keys quickly and we were on our way to crash for the night. Bed was very comfortable and the room was large.

Mix up over the breakfast that I think might have been our fault. The manager on duty straightened things out for us though and was extremely helpful.

Food at dinner was good. Location convenient to where I needed to go. Personnel was friendly.

Appears that I was charged for a drink that was not mine. I only signed one receipt to my room the second time I went, yet there were 2 charges to the room that night. Getting the hot water in the shower was more difficult than it should have been.

Very clean, very nice staff. I was meeting my daughter there for her graduation at Johns Hopkins. She was flying in from another state, so she arrived much later than I. I usually don't eat alone but I went downstairs and had a seat at the bar. The bartender was very friendly (not overly, either) and mixed a great martini. The meal I had was excellent, also! Made for a very nice evening.

The pillows were too hard for my neck. That's ok. I found another in the closet that was better.