Really good value, spacious and comfortable. We would definitely stay here again despite the few hang ups. Great location and facilities.

Check in via video call was shocking and a bit confusing. The system was disconnected and the person on the screen had me try to reconnect it. We had slight difficulty finding our room, I wish we had been directed towards it however I understand because of the front desk being remote they don’t know the property. The jacuzzi was also much smaller than expected and our fireplace was broken in our room (however it’s possible they tried to avoid us having the broken fireplace as they didn’t want to give us the second floor right off the bat even though we booked it)

Check in was fine. We had to stand there awhile before someone showed up on the screen.

We found out at checkout that the way the remote people know you are at the desk is that you pick up the phone. But there is no signage telling you this. In addition to appropriate signage, the info should be in the booking confirmation. The remote woman told us there used to be a sign. Oh dear, someone must have taken it, she said. But the info should not rely on something that can get stolen or lost. People should be informed ahead of time. Also, we checked out early as the guy below us was smoking on the patio. It stunk up our deck so we couldn't sit outside, plus we had to close the slider as you could smell the cigarettes in the condo. No smoking should apply both inside and outside.

The property is very close to everything. The stores and grocery is down the main Street. Rooms very spacious and clean. The video check in worked great. Would definitely stay here again when in the area

There should be more information regarding the video check in and how it works prior to arrival. I only knew how it worked prior because I had to call regarding a question about my reservation

Location was excellent - beautiful 4 mile run to Sand Harbor. Bonus was our own BBQ with outdoor seating. Hot tub, waterfall, also a communal BBQ and seating. The hot tub was perfect, free of strong chemical smells. Very peaceful and quiet, but off the main road.

A fold up bed stored in the huge closet would be perfect for two friends sharing. We brought our own.

The lodges were amazing. We booked the studio, but upon arrival were upgraded to the 2 bed lodge with a private hot tub - it was amazing. All appliances and cookware was brand new and there were plenty of towels on hand. It was clean, perfectly located close to restaurants and grocery store and we had no issues. Only caveat was that there were no oven pans to cook with, luckily we just made due with the stove, but nothing a simple foil grocery pan couldn’t fix if need be.

Loved everything, just more cookware for oven would be great for longer stays.

most everything was great. nice room overall. unfortunately most of the lake access was private and we couldn't visit the water nearby. If that was possible the overall stay would have been excellent.

most everything except for one minor item, the wifi and tv volume. TV volume for regular television required to be at the highest level but still was not loud enough to hear. Using wifi (hulu, netflix, etc) volume was fine so its not the tv speakers. Wifi requires a password each day to get connected. This may be specific to this room only?

The property for 4 people was actually two separate one bedroom apartments which were beautifully furnished and very comfortable. The cleaners were delightful and very kind. There was also a communal hot tub. The properties are in a residential area, so about a mile's walk from the supermarket and the coastline. It was a quiet area.

Our arrival did not go well as we arrived early and discovered the Reception was virtually manned which was not ideal - speaking to someone on a screen lacks warmth and understanding. After a 2 hour wait, we returned when advised,having done a grocery shop. The new Receptionist refused to allow me to put any of my frozen and chilled food in a fridge, whilst cleaning of our property was completed. She lacked any empathy and was poor at her job. It was difficult to access the beach in Incline Village as all the provate properties and hotels dominate the coastline. State beaches are about 4 miles away.

Arrived to the property fairly late and we were greeted virtually and checked in immediately, the staff was polite and patient, the room was clean and all the utilities (pots, pans, utensils) were spotless and I felt comfortable utilizing them to cook/eat. Bed was slightly uncomfortable but not horrible. Other than that everything was exceptional. Very quiet environment, I felt relaxed and at ease.

location, cleanliness, virtual office staff was amazing!

only thing was the power in the kitchen on the lower level floor for appliances (toaster, coffee machine, etc) was not working even after we reset the circuit breaker, called the staff to advise, they couldn’t get maintenance out right away which was no issue as we had the upper level kitchen to work with, so all good.

We enjoyed the peace and quiet that we had. Love the option to eat in if we wanted. It got a little warm the week we were there, we were VERY grateful for the big fan provided.

We did miss some comfortable seating in the studio unit. Personally, I would recommend maybe doing away with the tall table and stools and use a small profile table with a couple of lounging chairs that would be comfortable to sit and watch TV or read a paper and not having to try and sit comfortably on the bed which didn't really work for us.