Convenient location, within walking distance to the Reno Aces ballpark.

Check-in process was mostly easy, I'd booked (via booking.com) a room with a King bed, however when I got to my room, it had 2 queen beds, so I tried calling the front desk to make sure I wasn't given an incorrect room (using the phone in the room) and no one would answer... So I returned to the check-in desk & confirmed there wasn't an error with the room. Not the best feeling, knowing there's no operator answering the phone in the hotel lobby, but otherwise an overall good experience staying at the Eldorado 👍

The size of the petite queen room was just fine, and it was also at the end of the hall which made for a more quiet stay. Everything was very clean and the bed was one of the most comfortable hotel beds that I've ever slept in. I also enjoyed the small cafe near the lobby every morning I was there. I got a great deal that included those nasty resort fees upfront in the actual price of the room. I prefer that over having to calculate them into the cost only to realize the deal isn't so great.

Well, I do like to watch a decent movie before bed and there weren't any commercial-free movie channels included in the lineup. HBO, Showtime, Cinemax... at least one would be nice.

Very nice room with a big bath tub and nice sized bathroom/shower

The parking garage was the only thing that coulda been better

We booked the smallest room but it was still plenty big. Fast check in. Wonderful location, easy access to everything. Great water pressure in the shower, comfy bed, easy to access elevators. Friendly staff. Clean pool, plenty of pool towels available. Housekeeping was prompt.

The pool bar never opened, and we were there on a Saturday. The website mentioned the bar at the pool, and also mentioned a hot tub, but it was drained and covered up and not operable. Keurig coffee maker in room 525 had some issues, as did the hair dryer.

It was relatively inexpensive for the type of lodging we needed. Although we weren’t there to gamble or be in a casino, it was clean property and felt safe. Room was quiet. Appreciated the two bottles of water. If you want a casino to sleep and play in, this would fit the bill.

Didn’t like the location and parking. The bathroom door rubbed the toilet when opening or closing, that’s how small the bathroom (shower & toilet area) is. We stayed in rm 1020, part of the older suites area, according to reception person. We needed a sleeper sofa for our third person to sleep on. It filled the need but do not sit at the end of it, as your bottom goes through it. I don’t plan to ever be there again.

We had a big beautiful spa tower king suite with white bath robes and slippers and a soaking tub. We were upgraded because it was our anniversary. It had a nice bar area and a very comfortable bed! 👍👍 We had a corner suite with a bank of windows on each side with a view of the well-known Reno Sign and mountains. The staff was great!

The only thing we were unhappy with was the restaurants weren't all open at the same time. Maybe it's because we were there mid week?

The hotel is very nice. I was concerned because I paid for a upgrade and when they upgraded me they changed my room to a smoking from the non smoking that I had made. When I called they would not change it back and they informed booking.com that they would cg a 80 dollar fee to change. So I kept it with the smoking. However when I cked in the wonderful lady at the desk gave me a non smoking room for no extra charge. She also honored my request and got me a room by an elevator and less walking distance with my bad knee. Everything was great after that. I have stayed here in the past and I will stay here again.

There was nothing I didn't like

was clean and was down town

the pool was only open until 7pm. the garage only had one entrance

The staff is really friendly. I like that. There’s a lot of restaurants. The casinos are nice. The bathrooms are clean. The location is perfect and the price is great.

Everything is perfect about it. The only thing I complain I have is the showerhead if you’re under 5 feet tall it’s perfect for you, but I feel like they just need to renovate it because it’s ridiculously low.

I missed the breakfast. But having experience to do so, this time I was prepared - I bought food in advance in the nearest food shop. Prices were decent, and selection wide. Thanks.

I'd suggest more flexible payments plans for playing in the casinos . Right now plenty of them are available on TV platforms (Roku, Fire TV, TiVo, Android). Would be nice if you and we ( the customers of yours), at least start talking about it.