They charged me for an extra Room that somehow mysteriously appeared on my credit card and they said there was nothing they could do about it. paid for a room that I didn't even use. I tried to get help from some there front desk staff, and all they wanted to do was argue and not take any responsibility and did not try to help me out.

We had an amazing stay at this hotel. It was our last minute choice at night with two kids on long weekend when Wyndham cancelled our reservation due to overbooking right upon our arrival (people say that’s is a norm for them now). It was such a good coincidence as Whitney Peak Hotel turned out to be great - renovated with beautiful decor, picturesque views, friendly staff, BaseCamp Climbing Gym, free WiFi, tasty food at the cafe, filtered water machine is available at all floors. convenient location. You might meet some nice pets there, love it. No pool, but we usually don’t use it so not a problem for us. Highly recommend this place ❤️

Friendly staff, WONDERFUL room - clean, comfortable beds, great renovated bathroom! I loved the smoke-free and casino-free aspects. The gym was great, and it was interesting to watch the climbers there. Location was decent. The only downside is the parking a little inconvenient (you have to park across the street or valet your car.) The restaurant downstairs was lovely, very good food and EXCELLENT home-made lemonade! The waitress was super-friendly and fun!

The parking was a little inconvenient (we forgot something in the car, so had to walk over and get it across the street.) Not a deal breaker at all.

Great location literally down below is Reno Sign and all less than a few mins away from other big casinos. If you trying to get a lowkey hotel that doesn’t involve all the crazy gambling but still super nice and located near the row this is the place!! Also their purified water is amazing!!! Located on each floor

No microwaves in room but they sent us one after asking for one during our stay. Maybe load a bit more bigger towels for those that have longer stays

The staff were great. Our room card didn’t work at first and they were quick to fix the problem. The staff are easy to talk to and very friendly. We will up grade our stay to include the Lounge area. We like having a nice quite area to either have breakfast or a drink or two before hitting the town. Matina is great, she remembers my wife from the last time we stayed there. The rooms are always clean and comfortable. We did go out some with this trip but for the most part we just relaxed. Whitney Peak help us do just that. We can wait to come back to Reno and stay at the Whitney.

Room cleaning staff took the shampoo dispenser for some reason. I don’t know why LOL. I call the front desk, but they brought us just the shampoo… no dispenser lol. My wife had them put some in a glass, so it worked out. We never got another shampoo dispenser.

I liked how spacious the room was; three of us stayed in a 2-queen bedroom and never felt cramped or like we had to move out of the way for each other. The view was amazing, can't believe how lucky they are to have the Reno sign right outside. I was also able to pick up food from the cafe which was a little pricey however also just downstairs which is convenient (also it tasted good).

If possible it would be great if the cafe remained open later, even if it's only for take out. I would have loved to order a late dinner however I was heading back to the hotel at 9:35 and knew I wouldn't make it before closing. Unfortunately, I had to stop somewhere outside and the food couldn't compare with the food at the cafe.

We love the Whitney Peak - for its facilities, location, and the fact that it is not a casino hotel. The front desk staff (particularly Frank) are all very friendly and extremely helpful. Valet parking is very convenient and inexpensive (and if you have an electric car, they will charge it for free). The onsite restaurant is great for breakfast or a light dinner. I was concerned when it became a Hilton that it would change, but the guest experience is still just as good.

We liked the cleanliness.

We did not like the parking environment. The parking garage was a short walk but it was not well maintained. There was trash in the stairwell as well as people sleeping in front of and around the entrance. It would not be an issue if someone took advantage of the hotel valet. However, we needed to leave after hours when they were not operating. We do not recommend for single travelers that cannot use valet.

I have been staying at the Whitney Peak since they opened in 2014 (I was so excited to find a hotel in Reno that wasn't a casino!) - and it has just gotten better over time. The rooms are spacious, comfortable, very clean, and nicely decorated and all of the staff is friendly and professional. We love the location - we can easily walk to the River Walk, the Nevada Museum of Art and some of our favorite restaurants (we also love the restaurant in the Whitney Peak). It's also a great value.

It would be great if they added technology charging stations to the room - and the free internet is kind of slow. Everything else is pretty perfect.

Dog friendly and dog park is just outside. Our cattle dog loved his complimentary swag bag and made a beeline to the the cookies upon each return to the beautiful lobby. The restaurant is very nice and the staff is friendly and helpful. Loved the water bottle fill up on the floors to reduce plastic bottle usage. Rooms were comfortable and very clean. Great location, easy walk over to Riverwalk dining. Loved being downtown and casino adjacent without having to stay in a hotel with a casino - much more relaxing.

Dining room information was not in the room. We didn't realize the restaurant was closed late morning (10am I think) until dinner. We had to go drive in the snow to pick up breakfast/lunch.