We ended up staying 6 nights (originally booked 4) until my dad was released from the hospital. They gave us their hospital rate for the other 2 nights which was great. The manager and staff are super friendly and helpful. The room was nice and comfortable. The free breakfast is very good as well. We had a great experience there and even got a new TV in our room. I would absolutely recommend this hotel.

My mom didn't like that there was no shower curtain or door on the walk in shower and the floor got wet. I didn't think it was a big deal and just put an extra towel down.

We loved how welcoming and accommodating the staff was. We traveled with our 11 month old and everyone made sure we had everything we could need for her to be comfortable during the stay as well, from having the porta-crib already set up when we arrived to having a proper high chair available for breakfast. We couldn’t feel more welcomed if we tried. Everything was also nicely updated and in working order which was wonderful to see.

There were some stains on the extra bed but we were able to get spare bedding brought up no issue.

Location and building were great- but I had a shower issue

Why are there no shower curtains? I stayed in a king room with a shower that did not have a shower curtain at all so when you stood underneath the water, it would bounce off of you and literally shoot out of the side of the shower all over the side of the bathroom and I didn’t understand why there were no shower curtains at all. That made no sense. Water shot out all over the bathroom and literally got dry clothes and towels, wet because a lack of a shower curtain. I do not understand why there was not one

It was clean, in a beautiful location, within walking distance to eateries and places of interest. Great breakfast and much more!

That I couldn't extend my checkout time after my 7:05 am plane had been changed to 6:15pm. .I even offered to pay the extra but that was to no avail...I was told all was booked up, I couldn't imagine that on a Wednesday after the eclipse...hotel had already emptied out...also I didn't like that mirror and sink were not in bathroom, but guess that was to keep shower available at all times, especially when some people rake too much time behind the mirror

The staff was great and the breakfast was really good! Location close to many places to eat and the convention center.

The parking lot is insanely small. My room looked like it hadn't actually been cleaned.... the pillows on one bed were everywhere, and the sheets looked as if they were just thrown on. I didn't like the fact that the shower didn't have a curtain or door. I had to get a smoking room (I don't smoke but it was what was available). It reeked of cigarettes! I would think the hotel would air the room out at the very least! I had to sleep with the window open and the heat on. It was stifling.

Everything went well from our stay to the staff to the facilities being provided as per the package. The manager was very lively and supportive he made us feel very comfortable. He gave an overview of places to visit and eat, which was very helpful for us. This hotel was a high point for my trip. My little was happy so my wife was happy so I was happy.

Yes I know the city is costly and this hotel is still lesser in cost but still the cost for higher. Rest nothing which I disliked about the property.

A little unassuming on the outside, the inside was spotless and welcoming. A warm, inviting atmosphere and staff made check-in a joy. Check out was just as smooth. It was easy to find our room and any of the facilities. The room was immaculate. Large bathroom and shower with a sink large enough for any toiletries you’ll need. One of the most comfortable hotel beds we’ve ever used, we fell asleep as soon as we hit the mattress. Staff was incredibly helpful the entire time and did their best to get us anything we needed. The complimentary breakfast was better than any we’ve had in the area, with a variety of options. We even met the manager and he was an absolute pleasure to meet, super friendly and excited for us to enjoy our time there. Absolutely above and beyond what we were expecting and a way better value and experience than the other, more expensive hotels we stayed at in the area.

The only thing I can think of that wasn’t the greatest was that the sign was a bit blocked by a tree from the side and the parking lot could be bigger. Other than that, it was a fantastic stay

Everything here exceeded our expectations! We felt safe and comfortable. Everyone was very helpful and answered any questions we had with a smile! We had never visited Buffalo or The Falls before and needed some information and guidance on where to go. The General Manager, Troy J. Tripi, went over and beyond helping us to find our way safely to our destination of The Falls! He also took the time to share much of the history of the city of Buffalo with us! We felt like we were enjoying a free tour of Buffalo right there in the hotel lobby and couldn't wait to visit the Falls after listening to Troy.

The room was lovely and very clean spacious for the price especially during such a busy weekend! The staff was lovely and the breakfast was great too!

There was an adult African grey parrot in the lobby which was nice until I realized as a large bird owner that she seemed very depressed and stressed not sure that a hotel lobby is the best place. Our room keys needed to be refreshed almost everyday. Also I wish the shower had a door but it was a good shower

Staff are friendly and helpful. The room was very clean, as was the rest of the building. Free parking was available on site. Free breakfast. Lighting was actually pretty good in the room and bathroom.

The bed was not very comfortable. Just a note: We picked this hotel, partly, because it was okay there. However, the hotel actually runs your card first thing in the morning on the day of your stay. You are at risk of your stay being cancelled if the funds are not available on the card used at booking.