How modern the room was and it was close to amenities.

When we booked in and went to pay with our Credit Card they asked us for our PIN! That (PIN) is a Personal Identification Number and it is not to be shared with ANYONE!!!!!!! she wouldn’t even allow us to go in behind the desk to enter the PIN #! We ended up paying in cash! That is completely unacceptable not to mention unethical!!!! Very frustrating!!! something needs to be done about that!!!

The hotel was recently remodeled. It offered free parking and was in a very convenient location to access the free shuttle bus to and from the UBS arena which saved us parking fees and the hassle of locating our car and driving in bumper to bumper traffic after the event. We walked to Queens Village LIRR station to board the shuttle bus at 5pm and the doors to UBS opened at 5:30pm for a 7:30pm Concert. The Concert ended at 10:30pm and the bus driver showed us the clearly marked shuttle location for pick up after the event and stated that multiple busses would run until 11:30pm. It could not have gone more smoothly. UBS website has maps of the shuttle locations. Their busses are clean and comfortable. Plenty of places to get food within walking distance of this hotel but we chose to have Uber Eats deliver to the hotel since we had been traveling 5 hours. We arrived earlier than our expected checkin but paid a $50 fee to checkin 3 hours early. Very nice staff were helpful at check in. We were surprised at having a 75” TV in the room and a good sized mini fridge to use. Bed was comfortable and shower was great.

The hotel is not fancy. It is not a resort. I would not stay here for a vacation but it was clean and comfortable for a one night stay and super convenient for the purpose of our trip which was to attend an event at UBS arena.

Great comfy room for solo traveler or a couple. The interior was impressive, and even my friends and family were surprised when I did a room tour for them. The exterior and surrounding area may appear questionable to some travelers. Just keep that in mind. There is also heat and ac in the room. I appreciated the free parking lot, as a driver from out of state. I was looking for a hotel stay that offered a decent private lot and looked secured enough. The hotel isn't responsible for your vehicle and property stored in vehicle, so be mindful of that. The parking was easy, and the hotel was easy to locate using GPS. I was surprised by the cleanliness and the modern look of the small place. It was very nice as I was traveling solo, and didn't expect much but just to be close to my event-location. I loved the shower-head and large mirror they had in the room. There's a lamp by the bed, and it has wall outlet for like 3 plugs, which was great for charging while in bed. There was also a hairdryer, and decent size mini fridge for any water you might have, and large flat screen tv. It was clean and comfortable. The staff were cool and spoke English. I would consider staying here again! The location to the arena was superb, and it was easy for me to access the expressway as a driver.

No early check ins. No restroom in lobby. No microwave. The blankets are thin sheets, so you might want to pack another if you get cold easily. During event nights, ride-share and cabs refused to accept my ride requests because it wouldn't be profitable coming from somewhere under a mile away - which was the UBS Arena. So, be mindful when booking, you will have to wait until the rideshare surge ends after a sporting event or concert. I was in the cold for over an hour surpassing midnight and had to use an unmarked cab service before my phone died. I tried 3 different apps for over an hour and couldn't get a ride back until after midnight in 20 degrees weather. This isn't the hotel's fault, but it's the location of the hotel which can be a factor for travelers looking to book for events.

The day receptionist was very helpful and pleasant.

Night receptionists need to be more pleasant talking to customers.

Room

Front disk

We were in town for a concert at UBS Arena and this location was perfect. Centrally located to everything!!! We used ride share service to and from the event and there were no issues with getting a fast pick-up and reliable return. Easy access to any kind of delivery service you could want and the front desk was very accommodating with making sure our deliveries were brought to our room and not just left at the front desk like some locations I have stayed at. My daughter and I stayed here 2 nights and being 2 woman traveling "alone" we never felt unsafe or in danger of any kind. I would recommend staying here to anyone in town for an event or business. This is an ideal location & I will definitely look to stay here for any future events at UBS.

This location was perfect for our trip.. We have no Complaints!!

Very good location very clean nice i love it

The ac wasnt cold enough

Bathroom was amazing with huge rainfall shower. Big rooms with a desk and chair, refrigerator and closet.

The blankets on the bed were thin and not comfortable. More pillows would have been nice. Tile floors in the room. One microwave in the facility near the elevators. Confusion during check in that had us calling booking.com for assistance.

Clean room. Smelled clean as soon as you opened the door. Easy friendly check in. good location. great price compared to surrounding hotels. free parking onsite. modern design and layout.

very noisy. the room doors are metal and they slam. Rooms are not sound proof. you can here other peoples TV’s, talking in the hallway and noise from the room above you. room is a bit smaller than shown in pictures but that was expected.

A GREAT LOCATION right on Jamaica Ave in Queens Village in Long Island NY ! A short 8 minute walk to UBS Arena and @ Belmont Park race track ! I think this was an older Howard Johnsons that has had a TOTAL make over. Staff was great at check in and out. Very impressed with the massive size of TV screen and wonderful up to date bathroom with fabulous rain forest shower head. The perfect stay with nice size mini fridge. Micro was available in hallway .

All was good ! Located in heart of business district with lots of food places and stores.