I booked this hotel for my daughter who was traveling to Nashville to meet family. The trip came about very quickly so we I booked the hotel a day in advanced. Hotel policy states that you need to be 21 on day of check in. But very helpful manager took care of that and the hotel looked after my daughter and kept her safe as she is 19. Amazing checkin, good breakfast and hotel staff went beyond in their help. JFK shuttle was full but the staff took care of that and made sure she got to the airport.

Super convenient to JFK Airport. Shuttle service provided by the hotel was easy and friendly. The rooms were clean and seemed new. Comfy room with nice bathroom and shower. I liked how the TV was hooked up to youtube. The hot breakfast in the lobby was great.

It was fine, but a little pricy.

It was fine for a stay next to the airport. Very clean and confortable. And the staff was really nice

Nothing special, as expected it's far from the city

The room was clean and the breakfast was nice.

Expensive for the location. There was only 1 person checking people in and they were doing all tasks, so I waited about 10 minutes to check in, until they were back to the desk. These were no water bottles provided in the room and none for purchase in the small hotel store either. The outside of the hotel was dirty, noisy, and had no security at all. The hotel also had the oddest parking area which seemed especially dark, poorly lit, and unsafe at night. It’s also had very limited parking spots and had no access or elevator to the hotel unless you walk up to the ground level. It’s wasn’t complimentary either at 40 dollars. I was traveling alone and was very nervous outside this hotel.

There were 4 of us in two rooms, We cannot thank Swapna Mandavia enough for how she treated us... as VIP''s. She is an exceptional general manager and an asset to the Marriott Corporation, for sure. When the hotel shuttle was not running, we were provided a complimentary Lyft ride from JFK. Also, the woman who was making waffles in the morning...well. I had to give her a generous tip because she was so positive and hard-working. It was a pleasure to see. All in all, this convenient, but awkwardly situated Fairfield Inn, is managed like a five-star hotel, so it is a pleasure to stay there.

I would have given this property a 10 if I hadn't gotten stuck in the elevator and they had Coke machines on my floor. Clean, comfy, good AC, quiet.

While I wouldn't hold it against them if the elevator had gotten stuck just this once, apparently this has happened before as they told me it would "usually" function after they reset the breakers. This should be permanently fixed. It's scary and inconvenient to be stuck in an elevator-- esp when you're told it could take an hour for help to arrive. I missed the airport shuttle bc of the delay but they paid for my cab. The guy at the front desk did stay in touch with me over the speaker and was very reassuring, but c'mon, there is no excuse for not fixing it.

We had to book an emergency hotel after a missed connection and loss of bags. I booked this with an hour's notice without any issue, also had an efficient free shuttle collect us from the airport (via one stop on the AirTrain from the arrivals hall) and the manager kindly gave us toothbrushes/toothpaste & bottled water when we checked in. The room was so comfortable, huge beds with super white bed linen and a fabulous shower, all looked very new and clean. The toiletries were fabulous too. There was also a free breakfast the next day and a shuttle directly back to the airport.

It was a little noisy being next to the Van Wyck but not enough to prevent us from sleeping. Overall no negatives.

Courtesy.

Shuttle stops after midnight. Breakfast don't offer toast or continental breakfast. To few options on the table really. People are very nice on the other hand.

We look for a high standard of cleanliness and that did not disappoint. The rooms and bathroom were spotless. The general upkeep was superb. The staff and reception were attentive, welcoming and keen to satisfy. The breakfast facilities were limited but were sufficient to provide a satisfying start for the day for us. The shuttle service to and from the airport was most helpful.

Perhaps a larger lounge would benefit meeting friends and the lack of say a coffee/drinks machine would be useful. Otherwise the hotel provided a suitable venue for an overnight stay.

the staff is excellent and our room was comfortable and clean. The airport shuttle is very convenient. Breakfast was good but there is no restaurant for lunch or dinner. There are a few places for take-out.

The airport shuttle driver was very rude to a guest coming from Kenya. He kept asking her if she really wanted to go to Fairfield and eventually loaded her luggage into the truck. When she turned to move her luggage cart to the side and take her handbag he closed the shuttle door and was about to leave without her. We called out to him to wait. This kind of behavior should not be allowed.