Our room design was exceptional. We enjoyed the modern surroundings and cleanliness. It was a treat for the eyes :-). Also, it was super conveniently located to both Piedmont Town Center and SouthPark Mall. We walked everywhere!

The front desk was friendly and helpful in getting us checked in but could have been a little bit more knowledgeable about the surrounding area. Also, it was a shame that the beautiful wallpaper in ALL of the halls was marred. It looked like the service carts were pressed along the walls leaving consistent horizontal lines in the hallways.

The hotel was nice and the location was excellent. The staff didn't seem to be very knowledgeable, charged my card for a room that was prepaid. The room was not as clean as I excerpted A club level room to be. Complimentary breakfast wasn't available the Monday morning when I checked out, which was highly disappointing. I definitely expected better, but would stay again to give them time for improvement.

The Club level room was not clean as it should have been...the bathroom in particular.

We chose this hotel because of the hotel group it belongs to. They are ALWAYS lovely hotels. This one did not disappoint! We traveled to Charlotte to rescue two dogs (yes, the hotel is pet friendly) and we loved it so much that, even though we planned on staying only one night, we stayed an extra night to rest up for the way home. The dogs were so happy there and we were so comfortable. The beds are super comfortable! The staff was wonderful!!! There was a Starbucks in the lobby and so many lovely little shops nearby. I would definitely stay here again! FIVE stars!!!

Nothing. Everything was perfect!

That meals were at the convenience and Starbucks coffee for the guest. We liked the multiple entrances & exits of hotel. Even though hotel doing some repairs, they only blocked main elevators at night to avoid the heavy traffic during the day. Having back up plan to use optional elevator. Free covered parking.

Having maps & brochures of attractions in the area.

It is a wonderful facility. Very well maintained and appointed. The coffee staff in ylthe morning were noteworthy

I asked three days if I could speak to a manager and nobody would ever get one for me to talk with. I would think a manager would welcome the opportunity to speak with a customer.

Helpful/friendly staff (gave us early checkin/late check out). Enjoyed club room. Room was comfortable. We stayed here as short drive to airport ready for flight.

Loud fan noise constantly in the bathroom… which can be heard in the main bedroom- told it comes from the roof and nothing could be done.

Well equipped room, modern, comfortable bed and great shower. Helpful staff, nice food, good stay would recommend overall.

Corridors and elevators seem a little dated and could do with a revamp. While the room was excellent the window overlooks the lobby so let’s a lot of light in throughout the night, even with curtains drawn and blind down. Didn’t ruin the trip.

the rooms are beautiful. it looks like it's in a movie room .. I loved the colors , and the services are excellent, the lady in the disappointment was very attentive .. I ordered dinner in the room and they took it to me , all very well done and delicious. even the maids are cheerful. Spoken Spanish, They very polite. recommend

The staff was great! the food was okay! the rooms are absolutely beautiful! wish we could have stayed longer!

I did not like that when I filtered for electric vehicle charging at hotels booking.com said this hotel had it and upon arrival there was no charging station on the property. we had to drive 15 mins out of the way to charge.

I liked the room, and the layout of the Hotel. It smelled very nice upon entering the Corridor. Like the room, and all the accoutrement that went along with it.

I did later notice something resembling mold on the vent in the shower, which I should have taken a picture of to show the Staff. My only concern is that their heating/cooling may need extra cleaning. Legionnaire's Disease is very common in hotels, and very unfortunate for guests/staff who stay/work there. Other than this, it was bar none. I would definitely stay again.