I liked the set up of the rooms and the lobby. It was decorated very nice and felt very inviting. It’s also in a wonderful location your able to get to concord mills mall pretty fast and the hotel wasn’t located around a bunch of traffic or noise.

The only dislike was the pool was closed down most of our stay. But I understand things happen so it’s not a huge issue.

The hotel was very clean. You could smell the bleach throughout the hotel. The check in/out process was quick and everything is close to the hotel. The blackout curtains were the best!

I wish the window had been cleaned from the outside, to make the view better.

The check in was perfect. We had to reserve last minute. We made 1 phone call and the front desk attendant told us the had availability. It was like 9am. She checked us in quickly and explained everything.

The room didn't have a microwave or a refrigerator with a freezer. Other than that it was cool. They shouldn't include breakfast. And the pool is small.

The bistro in the lobby was excellent with excellent staff. Super friendly and the food was prepared quickly and was really good

Overall the accommodations were great. If I had to point to one thing the mattress seemed a bit cheap and soft.

The room was large and very clean. In room coffee was excellent.

I no longer had the card I used to hold my reservation. There was an attempt to pre authorize the charge for my room. I feel that when the attempt failed, I should have been contacted. Instead my reservation was cancelled. I was lucky there was one room available when I arrived.

Very Clean and nice decor.

The layout of the room was not very comfortable. The way the bed was set up and the television it was very difficult to watch television in the bed. The closest part of the desk blocked the view of the television from the bed because you had to turn the television to watch it from the bed. The desk and television were to the side of the bed and not directly in from of it.

location and staff

beds were uncomfortable and shower was angled daughter almost rolled her ankle getting in

My room hadn't been cleaned properly. There was dog hair on the floor. Also the bathroom had just been wiped down and not cleaned. There were drops of urine on the toilet.

Stay was very nice The 2 Ladies at the front desk at night was Super Friendly and make us feel welcomed

I was disappointed My room did not have a microwave

We loved this hotel! We stayed here on our way back from our honeymoon and it was perfect! Everything was exceptionally clean and the staff was wonderful and so so so nice! i would recommend this hotel to anyone looking to stay in Charlotte/Concord!