The customer service was excellent. It's a very nice & modern facility. I love the fire pit. The location was perfect for us to get to the Cavs game easily.

The sheets were stained on both beds. The light above the nightstand didn't work.

Nice hotel in a convenient location with access to highways nearby making getting around very quick and easy. Close to downtown, stadiums and Rock and Roll Hall of Fame which was the reason for my visit. Not going to lie, the area around the hotel is not an area I would travel around at night but the hotel had security on site so I never felt unsafe or worried about my car in the parking lot.

I wish Tru would have recycling bins in the room instead of just one location in the lobby. Otherwise, good hotel with no complaints.

The spacious area given throughout the hotel

There was dirt/dead skin on the sides of the bed

Hilton launched the TRU brand as an alternative to full-service hotels, marketing TRU hotels as co-living and co-working spaces targeted at younger patrons. The TRU hotels lack some of the amenities that a full-service hotel might have, such as a microwave. ironing board, and clothes closet in the room. Also, these hotels have no pool and if you want ice for your drinks, you'll need to get it on the ground floor. The rooms are spartan, but decent, reminiscent of an inexpensive European hotel or pension. The breakfast is typical for Hilton, with a wide variety of choices from fruit to cereal to pancakes. There is no lunch or dinner served, and there is no bar, but there is a small convenience store at the front desk where guests can purchase snacks and drinks, including beer and wine. Parking is free and plentiful.

We didn't have any issues with the hotel, other than that our first assigned room was on the side of the hotel where road construction was ongoing. The administration changed our room to the opposite side of the hotel. The towels and sheets could have been of higher quality. The towels were a bit thin and the sheets a bit scratchy. Also, the location of this TRU hotel appears to be in a redevelopment area east of downtown; there are few restaurants or stores within walking distance and I wouldn't feel comfortable walking around in the neighborhood at night.

we did not take advantage of the breakfast, however, my daughters and I all said that the beds were the most comfortable beds we had ever slept in, and the shower was AMAZING. The room was very clean. The check in staff was extremely friendly, as was the night staff who helped my ditzy teen operate a microwave (I swear she isn't normally helpless...). We enjoyed our stay immensely.

We only stayed one night and wished we could have stayed a second . . . oh, and winter reared its ugly head, but that's Cleveland for you ...

The free breakfast was satisfying, a good general selection of warm and cold breakfast offerings. The whole place was very clean and we felt safe with the constant security presence.

The gentleman at the desk when we arrived was not exactly "hospitality-minded." A warm and friendly greeting and smile were absent, though he took good care of us. This is a small criticism...otherwise, we were very satisfied.

Friendly staff. Great customer service. Nice & clean location. This was my second time staying at this location & I'll likely be back.

The coffee was empty when I left at 8:30 am. The banana is grabbed for breakfast was rotten. As if it was stored in the refrigerator. The pillows were not comfortable.

The staff was exceptional! When I first arrived and checked in, the front desk was friendly. Immediately after checkout my room, staff made sure everything was looking good. The next day, I realized I had realized I had lost my key fob at the concert. One of the staff said, "Let me check with management. They have a POC there, Ms, white actually ended up driving me down to the venue to find my key, as I called multiple times and left multiple vms, I assumed the venue was closed. Would highly recommend for anyone staying in the area!

Room was spacious and staff were friendly.

Breakfast was minimum selection but we were able to all find something we liked. Hotel had no roll away beds and didn’t let us know until we got there. Had to go by a blow up mattress for our son and of we had known we would have probably stayed elsewhere. Hot water for tea smelled of coffee and when we told staff they only dumped the water out and refilled did not clean it because it had coffee smell. Upon arrival, toilet stopped up and no shampoo or soap on bathroom. They fixed problem immediately but shouldn’t have happened.

The hotel has the most welcoming lobby I’ve ever been in! After breakfast we really enjoyed hanging out in the egg chairs and playing foosball. The room was cheerful and well designed, and the staff was very warm and helpful. The gym is exceptional: really good equipment, including a Peleton bike!

Beds were a little soft, and there was some inattention to detail. The soap dispenser in our bathroom was almost empty, and we were given 2 towels for 3 people. And despite the sign in the gym saying “complimentary earbuds available at the desk,” they were out.