When we first got in the front staff was great! Everyone was so nice and the cleanliness of the hotel was awesome. The room was great.

The one front desk person when we were checking out wasn't too approachable. She was cordial but I'm a big pet peever of not saying you're welcome when somebody says Thank you and when they are kind of annoyed that your asking questions just don't sit right with me. I do understand you have good days and bad days. Maybe she was just having an off day but when you are at work you have to try to fake it till you make it. Other than that, I loved everything. We had such a great time at this location. We will definitely be back.

The property is lovely and very comfortable. In a great location to where we wanted to be. Tarique, the valet man, was so helpful, courteous, and on top of things, even when other employees he was working with seemed to not be helpful. I could tell they were trying. Maybe the other guy was new. Tarique was exceptional. I wish I could have tipped him well, but I didn’t have the cash on me. Please give him a fat bonus! The front desk personnel were all very friendly, too.

The only complaint I have is the breakfast sausage is weird and gray… weird flavor, too. And the roasted potatoes looked good, but had a weird sour taste. I wish the breakfast was better.

Location was excellent for our conference. Hotel was easy to get to. My first experience with valet parking might have made it a life-long necessity 😀. The staff was fantastic, pool was different and hot breakfasts were so appreciated. Loved the pull out bins! We used them for snack bins vs keeping grocery bags laying around. Perfect little mini pantry.

Water & coffee was only 24/7 in lobby as far as I know. We were on 2nd floor so not a huge deal (and yes we had coffee pot in room but I can't handle the smell. This was for roommates) Seriously, this was my only complaint other than beds being too hard and I know that's a personal preference.

The pool and proximity to the arena for our concert were absolutely perfect! The beds were very comfortable and the room was very clean. The valet handled being busy very well.

The breakfast could've used more options. The line to make waffles was too long to wait in as that was the only "hot" option other than a southwest omelet that clearly no one was a fan of.

The location was convenient for the show we were attending. I loved how close it was to The North Market and many food options. The staff was very friendly as well.

I did not like that vending machines were advertised but there weren't actually any machines. I also did not like we were in a room that conjoined with another room and the guest next to us tried (multiple times) to get in our door in the middle of the night, waking us up.

location and convenience

We were originally assigned an interior room, where our view was essentially brick and windows of the other hallway. The kind clerk at check-in moved us to an exterior room with a much more desirable view! I believe due to the high winds, we experienced a whistling sound all night long coming in through the ventilation system in the bedroom area and bathroom. otherwise, the room was nice and the bed very comfortable.

The location was great for what we needed. It's close to the North Market, which we wanted to check out while in the area. An easy walk. The room was very nice and clean. The staff was great. When we come back, we will definitely stay here again!

I'm not really a nitpicker, but if we didn't love something, it would be breakfast. It was just okay. It's nice that it's even offered. And I'm sure plenty of other people enjoy it just fine!

We stayed down here to go to Pride. Prefect location! We walked out of the hotel and there was the parade. A 5 minute walk, and there was Goodale Park. Great location, had a pool, breakfast included, close to a bunch of bars and restaurants.

I wish they had more snacks and drinks to choose from in their store. The stupid construction view, but that's Ohio lol.

The front desk staff are wonderful. The free breakfast is pretty decent. The room was nice size and the bed was comfy.

We wanted 2 queens but that wasn’t an option on any of the booking sites. Shower was incredibly narrow and the the toilet was very low to the ground. Bathrooms could use some serious remodeling. TV had broken pixels and a line going through the whole picture. Swimming pool had a nasty dirty scum line. The elevators didn’t work very well. One didn’t operate at all, one stopped at every floor regardless if the button had been pressed, and the other had very slow moving doors. Seems like they are in need of repairs. The 7th floor public areas were very hot, the trash was not emptied for days in the hallway and there was the same trash on the floor by the elevators for 2 days, so they smelled bad too.

The staff were excellent. They were all polite and really made sure we had everything we needed.

There was no hotel parking. There was only valet parking. The valet Parker’s were rude. When we got there and was coming down the street a driver pulled out from the curb and almost ran into us. Then he proceeded to cuss us out saying it was are fault. We ended parking in another parking garage a block away because of that.