Front desk staff went way above and beyond to make sure I was comfortably settled in. She even helped me carry my luggage up the stairs! Great complimentary toiletries in bathroom.

Bed was a little too firm, not enough water pressure in shower. Shower wasn't hot enough.

Great location of course, but above all, excellent customer service. Nothing was too much trouble, no question too silly. Staff were informed, funny, polite & accommodating when I was traveling to and intimidated by a strange city. Honestly haven't had better in a five star hotel - I have stayed in a few. Very clean & the replacing of the little soaps every day was also super appreciated. Thanks Nileshwar and other 2 guys on reception!! From start on the phone to check out and travel qs, you all were awesome.

Bring ear plugs for the tram -- runs just outside, you can hear & feel it. The facility is being renovated right now, needs it badly, so leave behind any expectations - that said, it is clean and staff are very receptive to fixing anything you need.

The location of the hotel is absolutely fantastic—close to everything you could want to see and do. It made exploring the area so convenient. For the price, it’s an excellent value; you get great amenities and comfort without breaking the bank. Highly recommended for anyone looking for a budget-friendly stay in a prime location!

The hotel itself was comfortable, and the location was great for exploring the city. However, one thing to note is the visible presence of homelessness around the area, including near some of the city’s beautiful spots like the water features. It’s a reminder of the city’s broader challenges, which might impact the overall experience for some visitors. Despite this, the hotel offered good service and amenities.

It’s a good option to be close to downtown Portland - we were in walking distance of a concert venue we needed to go to, Powells, and a cool punk bar. Staff were really nice, couldn’t fault them. Appreciated being able to pay the deposit in cash too! Room had a blow dryer, fridge/freezer, a microwave, and TV with plenty of channels which was a great touch.

Car park is super tight - be prepared to find on street parking if you arrive on a weekend evening, though you should be okay during the week (though it’s still tight to get in). Homeless guy was using it as a bathroom which was gross though. The room was very basic, felt a little grimy but I think that’s due to age. Shower ran super cold at peak times so suggest waking up early or showering in the early evening but it is overall good value… take these as tips for your stay rather than putting you off!

5* location, within walking distance to pretty much anywhere downtown. there's parking available, which was the main reason i booked it, but it's TIGHT and limited. it's on first come first serve basis. i was driving a toyota corolla, and it fit just fine, but could imagine being more complicated to park larger/wider cars. the room is old but big and functional. it gets loud in the mornings because it's right at the intersection of tram lines, which means it's well connected. lots of nice and reasonably priced food spots nearby because of the uni campus.

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The location is everything here! The family running it are great - especially little ones. :) The hotel itself is older and could use some updating - shower was not hot enough. The bathroom needs new fixtures. Don't get me wrong - it works, but could def be improved as an investment in the business. When I'm traveling, I just want a clean, quiet room and a HOT shower, no frills needed. They kindly let us store our backpacks when we checked out as we were on Amtrak and did not leave until 7 pm. Thank you! Also, very convenient pizza/bar next door.

Water temperature.

The price, location, and value cannot be beat! The staff was extremely friendly and accommodating. Their free parking in downtown Portland for guests is almost unheard of; usually it costs extra for valet or you have to park nearby in a sketchy parking lot. Plus, it is monitored 24/7 so we were confident our vehicle was secure. Our room was very clean and comfortable. It was no frills but had everything we needed for a couple nights. The location is everything; you're within walking distance of so many great Portland attractions. The area was quiet at night and felt very safe. The Wi-Fi worked great, and we appreciated having a TV with cable, as well as a fridge, and microwave. If you want the best budget hotel in Portland, this is an excellent spot!

I missed having a coffee pot in my room, but Portland is so full of great coffee places, that was not an issue at all. The building could maybe use a little upgrading, but it was completely clean and comfortable. Their parking lot was small, but we were able to get a spot both nights in my sedan.

Large room with fridge and microwave. Good transportation links. I enjoyed seeing the trams from my room, though I imagine some might be disturbed by the sound of them going by. Plenty of local cafes during the day. The receptionists were friendly and helpful.

When I arrived I had to wait 15 minutes before someone showed up at the reception to let me in. I arrived exactly when I said I would and had been assured I could check in then. The cafes shut down at night and the options for local eating are limited.

We stayed here 6 years ago, so that's why we chose it again. The location is wonderful. Downtown Portland is walkable, and also has public transportation. Portland Streetcar and TriMet MAX train. Nikki, at the front desk was very helpful answering our questions, before our arrival and during our stay. The only downside is there's no elevator. The steps are navigable, however, even with luggage. Convenient coffee shop, Ovation, right across street; and Starbucks just up the block. Pizza and Pub next door. We love staying here.

Our room was comfortable, clean; with microwave and mini-frig. No in-room coffee maker, but coffee shops very convenient.

I've stayed here before so I knew what to expect. The location is great. The staff at the front is always kind and respectful.

The pillows are the worst. 3 very flat pillows for a King size bed as the standard is ROUGH and I remember having the same issue before. They either need to be thicker or there needs to be more per bed.