Overall, our stay was great! The breakfast was yummy, and the staff was very friendly.

We woke up in the morning excited to head to the pool for a while before we headed out for other activities. When we came down, dressed in our swimsuits, after breakfast we saw that a sign had been put up that the pool was “out of order” and we never heard any explanation. My kids were super disappointed to say the least. I know these things happen sometimes, but we picked this hotel for the pool area and then we were barely able to use it.

My daughter loved the slide & pool area. Breakfast had several items to choose from. I liked that there were gluten free choices available. We ran out of towels in the middle of the night & called the front desk. They promptly brought us up as many towels as we needed. There were big bottles of Dove shampoo, conditioner, body wash, hand soap & lotion in the bathroom. This was a nice touch!

The room smelled musky. The shower head was zipped tied together & became loose & kept falling. It could have possibly hit someone in the head.

We love the pool here! There are always extra life vests for the little guys! (Ones people apparently left behind) We are local and love to get away with kids here!

Upon checking out one of my toddlers accidentally dumped a juice bottle on the white linen sheets. Immediately we tore the bedding from the bed and put it in a pile on the floor by the door. When we got to the front desk after 10 minutes of checking the room, they informed me that i may or may not get my deposit of $60 back in the mail. They said they had to see if the stain would come out first before returning said deposit. Thankfully 3 days before Christmas, they mailed me a check.

The staff were very friendly. The hotel was clean, comfortable and cool. The beds were comfortable and the bathroom was great. Breakfast was special, plenty of choice and a pancake machine I’ve never seen before. Kids loved it. We enjoyed the bar across from the entrance in the evening. The hotel offered a pool that kids would love. We found the hotel location near the road we were on so this was great for us, no noise in room though.

The bedroom felt a little corporate and less homely.

We loved the swimming area that is set up for the kids. They loved it! Also their free breakfast was a really nice selection too.

Our room air conditioner wasn’t working much and kept stop working. The guy came up to look at it and reset it and said he hoped that would work but he said they’re very old and need replaced because many are having issues with them. Also our tv remote wasn’t half like working with some of the buttons so he said he’d get us a new one and he never came back and we told the front desk about it and they just said he was busy since he was the only one repairing things for the rooms and they just apologized but never gave us a new remote. Our tv was left on and stuck on just the one channel the whole time.

I've stayed many places across the country. And this hotel exceeded all of them. By far. I have to commend the entire staff for their excellent ethic. The place was spotless!!!! From the outer areas to the inner areas. You can tell every staff member took pride in their work. Always greeted with a smile and a hello. It was by far the staff that made this stay what it was. I instantly connected with Daniel at the front desk! He knew my little town and all. The other concierge as well, and the ladies in the morning were outstanding. There was one in particular, that we had quite a few laughs. She was above and beyond towards her duties and just being personable. I just want to make sure this hotel is recognized for their hard work and efforts. The place was literally wall to wall people, families mostly. Oh mercy, so much to accomplish, so much!!! They never skipped a single beat. What a phenomenal team!!! Thanks again for the wonderful stay 😁 The Walkers.

Just a couple key points to mention. And believe me, I understand 💯 plus some about why it is the way it is. The pool room. Beautiful set up, fantastically maintenanced!! It's the "odor" of the chlorine. That's all. And heck, you can't not use that amount with all those people. Believe me. I get it. But what about a ventilation system to help lift that fog of it. Just a ln idea. I love the place!!

There are 2 pools, the one has a waterslide and kiddy pool area. This would be a great place to stay with kids! The rooms were clean and had everything you need. The breakfast was wonderful with lots of choices. The staff was friendly and caring, ready to meet your every need and make sure you were comfortable. There is a restaurant right next door to walk to that had excellent food.

We stopped here for a night on our way back from Niagara Falls. We loved the location and the pool features. We also loved the spacious gathering space down the hall from our room, where we could eat dinner. The staff was helpful in suggesting nearby restaurants with takeout or delivery available.

No complaints at all. I would definitely stay here again!

Staff was super helpful, personable, and courteous. I was starting to think customer service was dead, not there. Room was very clean, comfortable and larger than most standard rooms. Breakfast had various options, mostly hot foods.

The price for a night is a little much and I wish there was more options for fresh fruit with breakfast.

Ultimately we picked this place because of the water amenities. Holiday inn always has great breakfasts as well! I appreciate the updated TV in our room as well as the glass walk in shower.

it’s not just this hotel but every hotel…. Why the tiny garbage cans in hotel rooms?? Other than that- everything was great lol