Everything was exceptional.

My high expectations were met. The staff were incredibly nice and helpful. The place was super clean as a expected with a 4seasons.

It was beautiful and clean. Very friendly staff. Views from the room, pool, and restaurant were amazing!

Response time to requests were slow, if they even came. Mini bar refrigerator was broken so there was no ice. Asked for ice that didn't come and for the fridge to be fixed while we were out, which was never fixed. Room service was delivered 45 min after stated delivery time, so my daughter who was on a timed schedule, did not get to eat. I'm sure it's busy, but sometimes it's little things that help your stay go smoothly.

The services at the Spa were amazing. I had a massage and hair treatment, and the staff and service were outstanding. All the dining facilities at the Comcast Center are excellent for breakfast, lunch, dinner, or room service... we never left the building! The Hotel is clean, comfortable, personal, and very accommodating. The pool... beautiful and quiet. There were people there with small children and they were respectful. Nice place to just sit and read if you aren't swimming. The rooms are spacious. Bed is very comfortable. Bathroom is lovely with plenty of space to do makeup, hair etc., and has a lighted magnifying mirror which is helpful! Separate toilet room is nice when traveling as a couple.

The Spa...I would have liked more privacy to change. There was a guest's friend (not using the spa facilities) in the spa locker room on her phone while I was changing at my locker, and I thought the attendant should have removed her. In the rooms, there isn't a space to hang full length dress(es) or Kimono(s) without them bunching on the counter below.

The Jean Georges Restaurant Dry sauna

The sweeming pool was very dirty - on the bottom of the pool, we saw 4 cigarettes and other things. The steem room was broken and didn't work. The service on the breakfast was very easy.

This is a superb hotel, attentive staff, fabulous location and design and well thought out rooms with unbelievable views of the City.

The most minor of gripes -- the bobbles on the carpet on the 53rd floor needs to be sorted out; and because you need a room key card to get up to reception then if you lock your key in the room (doh!), then you need to wait for someone to use their card to go and get help!

superb location. superb hotel. superb room. superb pool. superb spa. superb staff.

only the restaurant staff were substandard ignoring you after they delivered your food and the bar area is too small with no chance of a seat from 5pm onwards unless you are lucky

The hotel is a very different experience. Lobby is in the too floor, 60th floor. Facilities and rooms are in 8-10 floors beliw. Incredible views everywhere, including the room that has floor to ceiling windows.

I lijed the facilities a lot, but this tyoe of skyscraper hotel is not for me. My ears suffered everytime I used the elevator. But if you have no problems with heights and motion suckness, you ill live this hotel. Very pricey, but an unuque experience.

The absolute best customer service and willingness to meet and exceed my every expectation!!

I thought it was a little pricey, however for a special occasion and for the beautiful decor and cleanliness, along with the whole overall atmosphere of both beauty and exceptional staff, I was pleasantly impressed by this hotel. All I can say is WOW!! 😍

Hotel is amazing. The food is fantastic; the pool, spa, rooms, gym… all fantastic. The entire building is spotless. Amazing stay, will definitely be back.

We stayed in a grand landmark room… It would be helpful if there was a double sink in the bathroom. The rod was not high enough to hang a long dress without it crumpling on the bottom.

The breakfast was delicious. Location of the hotel was perfect. The view was stunning!

Their philly cheese steak experience was not good, bland sandwich, I was really disappointed in it. Had to go to a local famous spot to get the true experience....Sonnys was to die for.... maybe four seasons can partner with these guys haha