Breakfast was very good, plenty of choice. The hotel is in a great location to Bourbon street, less than 15 min walk. Staff were very helpful and friendly. Our room was spacious and very comfortable. I should add, that we booked this hotel at 06.00 am in the morning because our original hotel was not great, we left that hotel at 07.00 am and drove straight to The Union Station, arrived at 07.10 am and they already had a room ready for us, I have to say they saved the start of our holiday and we went on to have a lovely time.

Shower caps and cotton balls were not provided which I was surprised at in such a high end hotel. I did travel around America during my 2 weeks and only 1 out of several places I stayed at provided such items.

I loved the décor and the atmosphere of the old timey building. There's abundance of hints that it really used to be a train station. Staff was friendly, accommodating, and eager to help. There's live music in the afternoon and evening, and you can hear it reverberate through the hallways, which was nice. At the bar in the hotel lobby, the flipboard chatters and displays hotel messages every now and then, and it really adds to the whole experience. Despite all this, the hotel didn't feel antiquated. My room was rather large although it wasn't a suite, and it even had a small outdoor yard/personal space. The bed was comfy and the pillows were on the larger side. The TV was plenty big and was on a perfect eye level, and I liked the fact that the room had a desk so that I can get some work done. I wouldn't mind staying here next time for longer or try the suite.

The switches in the room were from the past century, but the lamps and other things had abundance of outlets and USB charging ports so it was forgivable. AC was loud.

We like the proximity to the gulch 12South and dowtown

Our room was hot the high ceilings made it really hard to get the room temperature comfortable also our room had a large window that overlooked a patio/deck walk way so ppl walked past and could see right in our room very odd and not private also the room smelt damp you could tell it was an older facility probably would not stay again at that price, seemed very expensive for what we got. My husband and I came to Nashville during the CMA‘s unknowingly which explains price

Location. My husband is a train fanatic!

Understaffed (not surprising today). Hallways and stairways had not been cleaned for a very long time (understaffed?) Parked our car valet and they had no one to get it out for us to leave. They called another hotel to have someone come get it for us. we had a second key and could see our car so we retrieved it, loaded our belongings and then waited to get our second key.

The staff was exceptional! Location was ideal and the bed was amazingly comfortable! The aesthetic of the hotel interior and exterior was stunning. I loved sitting in the lobby drinking coffee every morning.

I loved everything about it. If anything, I wished there was a coffee shop inhouse. I would travel across the street to the Hyatt to get coffee every morning.

Hotel was beautiful !

They had a wedding on Saturday totally cleared out the lobby so there was no place to sit with my family. If I knew that ahead of time I would not have stayed that night😡They should let guest know if they are holding an event there and you will not have access to the lobby!! Very disappointed . Will not stay there again ! Also $50.00 a day to valet the car a little too much !!!

Could walk to the Gulch or Downtown. Welcome water. Excellent coffee in restaurant. Nice employees. Clean.

No lobby for much of my stay due to wedding. Probably a deal breaker for returning. Also not many nearby amenities like drug stores, nail salons, hair salons - was a 12 minute walk.

the location is ideal - within walking distance of Downtown, Broadway & the Gulch! has a historic background, it’s clean & the staff are beyond helpful & friendly. super safe area; easy access to everything

The staff were exceptional. Really went out of their way to make our stay relaxed and comfortable. Really rated the service. Rooms were lovely and comfy and we really enjoyed our stay here. The hotel building has a fascinating history and it felt like a really special place to stay.

Quite pricey to stay here, but it was worth every penny. :-) We definitely saw this as a little treat to stay here. Would highly recommend and will definitely be back next time we make it to Nashville.

Love the view from the window of the train cars. The bed was very comfortable and the room maintained comfortable temperature. The Lobby was beautiful and staff very friendly and accommodating. Enjoyed the body wash and shampoo in the shower, but not the conditioner.

Of shower did not warm up for 2 of the 4 showers taken by my mother and I. There were no towel hooks either. Also short one bath robe.