THE LOCATION WAS GREAT WITHIN WALKING DISTANCE OF OUR EVENT, THE FACILITIES WERE CLEAN , ROOM WAS A GREAT SIZE , BED WAS COMFORTABLE, VIEW AT NIGHT WAS GOOD , DURING THE DAY YOU COULD SEE ALOT OF CONSTRUCTION WHICH IS NOT THEIR FAULT . NICE PARTY VIBE AT NIGHT AT THIER BAR , NICE POOL ON THE 16TH FLOOR , THEY HAVE A FITNESS CENTER AND SPA ON-SITE

IT SEEMED LIKE THEIR WASN'T MUCH AIR CIRCULATION , TEMPERATURE WAS SET AT A LOW DEGREE BUT STILL SEEMED ALOT WARMER LACK OF AIR CIRCULATION , A SMALL FAN COULD FIX THAT ISSUE I JUST FORGOT OUR TRAVEL FAN , THE ONE THING WE DID NOT LIKE WAS THAT A MAID WALKED INTO OUR ROOM EARLY IN THE MORNING UNANNOUNCED AT A VERY INAPPROPRIATE MOMENT TOTALLY RUINED THE MOMENT !! NO GRAB AND GO MARKET AVAILABE N THE LOBBY IF YOU NEEDED A LATE NIGHT SNACK OR BEVERAGE YOU WILL HAVE TO WALK TO A STORE . THE SOAPS /LOTIONS THEY PROVIDE DO NOT SMELL GOOD AT ALL WE USED OR OWN

I loved the staff! They made me feel very welcomed from the moment I arrived. I had the pleasure of being checked in by Damion who took the time to speak to me and explain everything in detail. He introduced me to the staff that was working with him at the front desk who were equally as pleasant. At breakfast I was greeted by Jeremy who was amazing. My boyfriend and I really enjoy the service and conversation with him each morning. We had an all around great stay!

Location is fantastic. Steps from AA center, restaurants, bars. The view from our corner suite AA center view was awesome. But….. the bed in our $500 + room had the most uncomfortable bed either of us have ever experienced. The room would not cool below 72 degrees no matter what you set it on. Also not cool for a room this price. We loved the corner suite lay out and the balcony. But this room faces AA center is mostly windows, purposefully the problem with that is it’s like being on the Vegas strip because of the flashing bill boards at AA center. They did try to accommodate that with really heavy block out curtains but they just didn’t do the job. This is an amazingly appointed room that was extremely uncomfortable for us because we were hot, had flashing lights in our face, and had a seriously uncomfortable bed. Worst two nights of sleep I can remember in a hotel room. The valet service was great, really great guys doing that job. The front desk people had NY attitudes and were very unfriendly and unhelpful. The spa and hotel bar were very nice and we had good service. Overall I would not stay there again which is unfortunate. I’m not willing to pay that price for controlled temps and board like bed.

We stayed here for a Stars game. The stadium is literally across the street. Staff was pleasant, the room was amazing, and everything was sparkly and clean. Exactly what you would expect from a place like the W.

Honestly, it was great. Pricey, but worth it, especially for the convenience to the stadium.

Location is superior, especially in our case going to a concert at American Airlines Center. The hotel is approximately 500 feet from the entrance to American Airlines Center. Great location and the majority of staff are very helpful.

The male bartender made condescending remarks about what I was drinking, seemed 'in a hurry' and stressed. Everyone has a bad day so I get it, but I didn't need the condescension about what I order to drink.

To get a feel of this luxury hotel you must book the Mega room or above. Anything else is small, crammed and overly PRICE. What I liked most about the property was Ebony was very hospitable. The other customers were friendly.

The website makes it seem as though the rooms like spectacular seem roomy, BIG, SPECTACULAR and spacious NOT! I wasn’t sure where to pull in at didn’t know the front from the back. Valet was too forward that they only make money off of our tips

The customer service and the location of the hotel were perfect! The room was extremely clean👍🏻 …. …AND ABSOLUTELY THE BEST POOL BY FAR!

A very nice hotel, but not as nice as other that you would pay 500 a night for! I would have to say if you’re not going to an event at American Airlines center that the hotel would not be worth the price point

Location was awesome!! The bed was okay, Staff was very helpful. We forgot toothpaste and they gave us some.

The breakfast was overpriced. We were told night before checkout that taxis came to take people to airport and the night person said they aren't timely.

Location was awesome for the Dallas Stars game. The room was clean. The breakfast was delicious and the service outstanding.

That the restaurants around close early. When there is an event they should consider staying open later.

The location was the reason we picked this hotel.

The Wet Bar Pool closed at 7pm & the Pool closed at 8pm. I would have loved more activities at the Pool after dark. That would have made the stay more enjoyable. I would stay more often if that was to happen.