Apart from the lady on reception, who was curt and unengaging, the staff were all exceptionally friendly. (The pool staff and cleaning staff were all great, but the valet guys, who you saw every time you came into and out of the hotel, in particular were superb. As well as being super friendly, they were also full of helpful tips on where to go in Dallas, good local eateries and so on). The location is excellent. In a nice, safe part of the city, but easily reachable to the downtown area and all the things to see in Dallas. The pool area was excellent. We visited another pool in another hotel in they city, having read some recommendations somewhere (The Statler) and the Za za was way better.

The room was tired and smelt a bit musty. The shower leaked.

The hotel is beautiful. I have stopped many times for drinks and appetizers. This was my first time to stay at the hotel. Having the coffee stations is a good idea, but why can't you have regular cream (not half/half) or milk. Soy and oat milks?? It was nice to have slippers and a robe. And they turned down my bed. The valet guys were courteous and prompt to retrieve your car. I was disappointed because on the room service menu it doesn't state there is a $5 delivery fee nor an automatic 3% room charge. Why didn't they have music Friday night to party at the pool? It was so dead at night over the weekend. What is the Metropolitan Club?

The loud rock music at the pool at 11 am. They should have played that loud music Friday night by the pool. I left the pool, didn't care for loud rock music, Smooth jazz my style. NO music over the weekend at night. I don't like soy or oat milk. Need to get rid of room service charges. BTW I did tip the delivery man $6 cash. Open the pool earlier. How about offering a cool drink and a cold towel at check in since it's so hot. I expected more from ZAZA.

This was over and beyond what we could have expected. Honeslty the best hotel experience we have ever had. Sooo many extras and daily surprises.. from snacks cookies.. cupcakes . fancy water in glass jars. champagne.. doors held open for you. Free shuttles.. candles lit. Slippers and robes. Wonderful friendly staff. Legit sooo fun and truly and amazing experience. Ohhh and gorgeous location .

Not a thing. This hotel is above and beyond.

First-rate customer service and clean, well-designed rooms with comfortable beds. Always great showers with plenty of hot water.. Dragonfly Restaurant is known for good food, especially the breakfast. Lovely fountain-style pool area for relaxation but still big enough for kids to swim around. Usually a mix of couples and families.. Of all the ZaZa's in Texas, this is my favorite.

Wish pool and food service to pool stayed open an hour longer. Also every time we've stayed here there have been some late night revelers. If they end up next door to you there will be some spillover noise. Rooms are pretty well insulated though.

Loved the boutique feel and location. Carolina at the front desk was excellent. Valet/shuttle/bellman/greeters were fantastic. Pool staff were also fantastic and attentive. Aliyah at front desk was very personable and helpful.

Some of the furniture and decor should be updated. Looks dated. Elevators and some halls were very dark?! Maybe a light was out? Pool drinks were expensive for size.

The location was perfect. It was possible to walk to downtown or take a trolley bus which doesn't cost anything. Nice restaurants nearby. The room was large and beautifully furnished.

It was a pity that the pool area was closed. It should have been nice to relax and take a nice bath after having walked around the city. The hotel takes a deposit of $ 100 per night and that's too much.

Luxurious and inviting. All of the staff were amazing and curtious.

Second floor needs a restroom /dressing area for the fitness center. The spa ladies would not let me change into my workout gear in their spa restroom across from the fitness center.

We had a nice and large room. The location is perfect. There are many good restaurants nearby. The hotel's restaurant is high level, too

The deposit of 400 usdollar for four nights is too much. The deposit was reserved from my savings account even if I told to take it from credit account. The price level of the hotel is high. The pool area was closed.

this was a great location with lots of activities easily within walking distance and tram that served great neighborhood. very safe area and staff were gave great recommendations and were always helpful. food was good quiet property.

never liked upholstered furniture and rugs. but overall the place was well appointed and rooms were very comfortable

We were attending a burial at the Greenwood Cemetery which was 3 blocks away so it was very convenient. Also we had flowers for the burial and because of the heat, we were unable to store then overnight in our car... the hotel gladly stored them in an air conditioned room.

Nothing to not like. We had 2 teenagers with us and so spent time in the pool which had floating flamingos! and pink beach balls. We were the only ones in the pool, so the kids had a wonderful time.