After we complained because of a dog barking and very loud neighbours (no Pets allowed) we got a suite because there was no other room left. This dog was declared as a service dog...... but they are usually trained and do not bark.... Never the less, the manager solved this problem and the Hotel was good. The breakfast was good even when the sign in the lobby said it is a grab and go, it was a full hot breakfast with everything but fruits....

I love with multiple nights stay and they still came in and refreshed the room without requesting. Greeted with conversation and smile at breakfast was very refreshing. All the staff were very friendly. There was not a time that someone didn't greet us and when we returned from the night we were greeted with welcome back and hope you have a restful night. We will definitely stay again. I work in customer service and this is definitely the extreme service that we are constantly trained.

Parking in the back of the building was a little creepy. Lighting in the back of the building could be a little better.

Room was fine, and breakfast better than expected.

No handicapped parking spaces were available although the hotel listing says they have them and they do have a few. I got there at the designated check-in time and all handicapped parking spaces were already taken. There were so many cars in the full parking lot that I was told I might need to park somewhere else and take an Uber back to the hotel after I returned from the evening event I had come down to attend. Not what I wanted to do on a cold and rainy night. Eventually I was allowed to park in an area that was close to the entry but not in the entry drive.

Renee the front desk person was exceptional, 17 years experience and was a wealth of information. She really enjoys her position and does an excellent job. We were traveling with our daughter and three grandchildren and had both of our rooms upgraded. Breakfast was included and had a great selection. Very clean, friendly and helpful staff. Will definately stay here next time we visit Galveston.

Everything was Great.

This Best Western was very friendly, accommodating and very clean. The breakfast was excellent. We will definitely stay here again when visiting. It’s close to Stewart Beach and just minutes from most attractions. The pool area was very nice and clean as well. We stayed in a wheelchair accessible room and there was plenty of room for my husband to move around and not feel enclosed. Shower/bath was nice too with handicap rails in all the right places.

The only thing if I were nit picking would be that our room was right next to the exercise room and we could hear the weights being let back down when exercising and sometimes it was very late at night. I wouldn’t not stay because I feel that it’s very minor to me.

The hotel was a bit older but was very clean. The room and beds were comfortable. Breakfast was very good. The lady that checked us in was so very sweet and helpful. We left our vehicle there for a week while on a cruise and it was safe which we very much appreciated. Super close to the Royal Caribbean cruise terminal.

It was an older hotel…not a place I would stay for an extended trip but would definitely stay again if going on a cruise.

Very clean looking and smelling right upon walking in to lobby and room! Nice pool area, friendly staff, decent breakfast selection, quiet, great location (away from hustle-bustle of main Seawall Blvd), easy walk to Stewart Beach, cold a/c in room, free parking, housekeeping freshened up room during our stay

No major complaints! Bathroom door in our room (212) wouldn’t latch, but no biggie.

Carl, welcomed my entire family to the hotel once he realized we were al staying together. He treated each of us exceptionally well. He made sure we were comfortable for our wedding. The room was wonderful and the hot tub was dynamic. The cleaning crew was awesome as well. The hotel was so clean and fresh. Everyone was friendly and welcoming the entire time. Carl encouraged us to come back every year for our anniversary and we will definitely do so! I can't say enough about the service we received here. Also, Carl's assistant was also very nice and helpful 👍. You have a customer for life on us!

I didn't like I couldn't stay longer at this hotel 😕 .

We needed to be close to the beach and the kids loved the pool. The rooms were clean and had a nice breakfast that morning. You can see the ocean from the property.

It had a older motel smell but we didn’t stay in the room long. We was at the beach .

The staff was very friendly and helpful. Spent time answering questions! Breakfast was very good, everything was fresh! The bed was very comfortable. Would stay there again!

I was very satisfied with our stay!