The price we paid is more than I typically pay for a room rate. I paid it because my wife wanted to stay at the Galvez. The hotel was being remodeled but that wasn’t seen in the room rates. I traveled a great deal for business before I retired. The hotel Galvez will be quite nice once the remodel is completed.

The room was no cleaned and clean towels had to be requested. Additional the hotel phone system was being upgraded and did not work at all during our stay.

The service is incredible. Every staff person seems to enjoy their work and was really ready to help.

I didn't understand the full extent of the renovations, nor did I understand that certain things were seasonal. I felt like I was staying during the 'get ready for the season' time.

The ground floor is absolutely beautiful

Not much improvement in guest rooms considering the much higher cost. No grab bar by tub, no safety mat for tub, bed side lamp did not work, cable out in room first night / no offer to move us

location

refurbishing the facility so not all amenities available . did not have self parking but all documentation says they do.

Location and it was beautiful!

Breakfest took so long. And a bit pricey.

Staff was always helpful and welcoming

Renovations- didn’t know until we checked in, coffee was good but would have been super to have hit water available for hot tea. Loved the bikes and especially appreciated the free four hours.

We enjoyed our stay. Very pretty and comfortable. Food was good. Even though the pool was packed the bartenders kept their cool and were very attentive. They did a great job for being only 4 of them in such a small area. The girls at the pool bar, Destiny, Birdie, Karleigh, and Kylie, are great workers. The valet service was very good too.

For a huge hotel; the pool is too small. Need to add a pool for family with kids. The pool bar was too small. Didn't know our room would be adjoining rooms - at 7:00am in the morning I could hear the parents yelling at their kids, and the kids crying. Maybe for adjoining rooms book families next to families. Our room was an ocean view room but the bed didn't face the ocean so in order to get the ocean view we had to stand at the window; since there's no balcony, we couldn't enjoy it the way we wanted too. I add this about the view because you "pay extra" for an ocean view room.

The valet manager (im guessing) was so amazing and friendly. He called us by name every time he seen us and was so awesome. The room was nice and comfy. Check out, the lady was so friendly and the staff for the hotel was so nice to us. We stayed 4 nights total.

I felt like the restaurant and some staff looked down on us because we weren't well dressed. The customer service was not the best at first but did get better as the stay went on. I packed for a vacation, not a dinner party and didn't bring a collard shirt. We asked to move to a different seat in the restaurant due to the chairs on the lower part were uncomfortable for my wife and they didn't seem to happy to accommodate. Didn't offer bread unlike all the other tables and took forever to even offer a refill. Needs a Bigger mini fridge. Only fit maybe 4 small cans.

location

late check in, some were able to check in early but we were not, corner room with no room number, no do not disturb sign, no refrigerator, no microwave, no coffee pot in our room.

This hotel's beauty was exceptional. From the moment you walk in the front door, you can tell that the historic beauty of this hotel really shines. There is detail in the care of this hotel everywhere you look, from the carpets and floors to the detailed wall patterns. The history and wonder of this hotel is super. The location to the beach as well as restaurants and attractions is perfect. The pool and fitness areas were wonderful as well. Being there on a weekday helped make the price managable, but would've paid full price for the experience. Great getaway from Houston to celebrate!

I'm not sure I have anything negative to say! The towels at the pool were difficult to find. The checkout time was much earlier than most hotels.