The free breakfast was welcome, and I think it included a good range for all tastes. The location was fantastic for me - my RedCoach bus dropped me off at the door, and the Astroville Walking Tour of the Tunnels left from the Starbucks at the same location. The Receptionist was able to direct me to an ATM in the hotel reception around the corner which was very helpful.

The latest late check out I could get was an hour later so I elected to book an extra night so I could stay until 6pm when my taxi was booked to take me to the airport.

The check-in staff (Robbea & another gentleman whose name I didn't get but he worked til 8p Friday night and was back at 8a Saturday.) Robbea checked me in early which was soooo helpful. And any issues we had (dead phone) they took care of immediately. The gentleman helped me find a cart when the pickings were pretty sparse. and was just friendly and helpful overall.

My valet parking card said I could text the phone # given and enter the last 3 digits of my valet ID to have them bring my car. But that never worked so I had to call the desk or go to the desk and have them do it,.

Great value for money and everything you need. A well located hotel with large, well equipped rooms, a excellent hot breakfast. Also the hotel is located on the express bus route ( 102 bus)from the Airport and the bus to the Space Center( Bay area park and ride - bus 247). James at reception was helpful and professional.

Really best stay ever!! My family enjoyed it a lot. Location is just right, in the middle of downtown! Breakfast is awesome, staff is really nice. We would like to visit again!! Recommended for Family and otherwise.

Nothing much to unlike.

Ariel and her front desk staff were excellent! They were very welcoming to our pet even though we did not see very many other pets around they made us feel right at home, and location!

The front desk clerk was very nice and friendly. Very pleased overall. Great location for our ultimate destination (Hobby Center).

Great valet service, just thought the cost was a little high.

Nice rooms with positive vibrations courteous workforce I enjoyed b/f of Oats along with nuts, Brown bread with butter and Coffee was simply too good Especially the nice behavior of the staff in the dining area, the pace in which they were bringing in replenishments To top it all the ambience that is maintained is superb Real cool

All staff very positive

My room did not have a USB connection to charge my phone. I did not have a plug adapter with since all hotels I have stayed have some type of USB plug in area.

It was in a beautiful old building, the location was great. The room was large and very comfortable. The staff were friendly and helpful.

Breakfast was reasonable, but a little samey. Fairly standard for complimentary breakfasts.

Lack of reasonable parking for the hotel. Might not be feasible given the location, but the extra expense is a downside.