Room set up ,friendly check in

I was talking off guard when my door room was entered by staff. I couldn't even enjoy the rest of my stay thinking someone was going to burst in my room. And i still don't understand why that happened, Very strange and unprofessional. It was not my check out day and it was after 1 o'clock , and was told they thought i checked out that day. Did not sit well with me at all.

Our team was there for a tournament. Having a restful night and having everything go as smoothly as possible were important. Sonesta offered that. Staff was accommodating and helpful. The rooms were clean and in perfect condition. Breakfast was fine. It's an easy walk to shops/eateries at Barrack. We could even walk to main part of UVA campus (which was a plus when the roads were blocked for an event).

We could here noises from other rooms -- although very minor.

The location was everything for us. It was close to our daughters apartment so she could walk to us. It was also walking distance to UVA campus and a great strip mall. We were upgraded to a 2 room suite and it was everything we needed. I was able to cook a full meal and the room came with every cooking utensil I needed. Will be staying here as long as my daughter is in UVA.

The staircase was dirty, I think it was from people waking the trail and having muddy feet. But the dirty stairs was a disappointment. They did mention being short staffed. Also, our bed didn't have a comforter, when we moved rooms we discovered we should have had a comforter. They had us go get blankets the first time we asked, and brought us blankets the next time.

The room set up was great and the employees were awesome

breakfast was not interesting .. there was one silver dollar pancake left. We left and ate breakfast elsewhere. Rug in hallway was a hazard and my daughter fell and got rug burns. Staff was very helpful bandaging her up

Comfy and spacious suites (a bit outdated)

The breakfast was not good. The hot options they serve, which vary each day, for instance scrambled eggs and sausages are not freshly made but simply heated up, it tasted and looked pretty naughty.

The breakfast was perfectly adequate, with a variety of pre-packaged foods, and two kinds of juice, A hot selection was offered each morning: breakfast potatoes with turkey sausage one day, and hot oatmeal with a lot of toppings the next day. The staff person overseeing the breakfast was very friendly and provided great service.

I don't drink coffee and always start my morning with hot tea. There was no hot water dispenser available at the buffet. However, the staff person there was happy to bring me some from the back when I requested it. I just feel that one shouldn't have to ask for it and take the staff person away from their other duties.

The location is one of the reasons we chose Sonesta ES Charlottesville, it was convenient to all the things we were doing or about to do, including shopping and wine tasting. The breakfast was quite good and offered a wide selection of choices, both hot and cold.

The bed was very comfortable. The room was quiet. Check in and check out went smoothly. Room was clean and suite had nice features; full refrigerator, microwave, dishwasher, 2 burner cooktop.

Sofabed mattress was very thin, adequate for child. Breakfast could've offered more fruit options. One day they had oranges. Bathtub was curved, so if you have balance issues, be careful!

Location kitchen breakfast and good amount of electric outlets

Very bright ceiling lights and no dimming feature in bathroom for nighttime. Bed was very high and I could not sit on it. I had to climb in like a kid!

Amazing and helpful staff, which made the stay really nice. It's located 10 minutes away from Downtown, and right next to a shopping center.