Desk clerk extremely helpful— I was given a ground floor room which I requested, it it was too far from the checkin desk, and I requested a change. He was quick to get me another room closer, and even met me at the room to exchange keys. VERY helpful. Also very pleasant and professional on the phone- i had called previously about room, shuttle, etc— very pleasant, excellent representative for Best Western.mm

Quite noisy as people traffic passes by right outside the room , location a little difficult to find. Shuttle lets out on lower floor baggage claim instead of ticketing— a VERY long walk to ticketing area— uphill with heavy luggage was difficult for me.

Room was clean, well lit, quiet, with very comfortable bed. Front desk was helpful in prepping a box to go out with Fedex, printing my label and holding it for Fedex pickup. Great breakfast, with many choices.

After 2 weeks of traveling, all my clothes needed washing before flying to Europe. The guest laundry was available 24/7 with a pair of good machines, at low prices ($1.75 wash!). But the front desk had no quarters, and there is no change or soap machines luckily I had a single tide pod. At 11pm, I walked about a half-mile on dark streets to a 24/7 Exxon station, bought a couple items and got $3 of quarters. This did not feel safe at all.

The staff at this establishment were incredibly warm, welcoming, and attentive. From the moment I arrived, I felt genuinely cared for, as they went above and beyond to ensure my stay was comfortable. Their friendly demeanor and quick responsiveness to any requests made me feel right at home. As for the rooms, they were immaculate! It was clear that cleanliness is a top priority here. The linens were fresh, the floors spotless, and the entire space was well-maintained. The attention to detail, from the neatly arranged amenities to the sparkling bathroom, really stood out. Overall, this place exceeded my expectations, and I wouldn't hesitate to recommend it to anyone looking for a clean and cozy stay with exceptional service.

The breakfast was nice, there was a variety of items to chose from, eggs, country potatoes, sausages, yogurt, toasts, juices, milks, coffee, and tea etc. The room was nice, spacious and relaxing, with a sofa area and desk area.

The staff that checked me in made a mistake, they checked in my reservation for 3 rooms, but failed to see it was for 3 rooms, gave me one key card, and then I had to book two additional rooms for my colleagues. I checked my pending charges to find the mistake and the staff the next day fixed it.

This hotel is close to the airport and easy to get to. There are some places close to eat. The room was small but clean and comfy. The TV is large. You can tell it is kept clean and I liked that.

The thermostat was stuck or limited to 69f. That seems fine but it was cold and windy during my stay and I needed it to be warmer. To make matter worse, there is a draft guard kind of thing on the bottom of the door and the wind was coming in because of that, as well as making a constant whistling noise. The room was chilly because of this.

Its the perfect staging location for catching an early morning flight out of DC. The brown bag breakfast was a nice touch - especially since my shuttle was before their breakfast station opened. There were also couple restaurants within walking distance, which isn't always a given for an airport hotel.

The coffee in the room was truly not enjoyable to drink and the fact that they had limited spots on the shuttle at peak hours (6 am) meant that I had to wake up even earlier to get to the airport. If I had known that I needed to reserve the shuttle spot, I would have called earlier in the day to book for the time I wanted. Alternatively, if they know its a peak hour, they should have more than one shuttle to go at that time.

The breakfast was excellent. The two days I was there, they had scrambled eggs and sausages one day and scambled eggs and bacon another. They also provided slices of French toast, with all three items in one of those covered warming containers they put on buffet lines. They also had fruit, cereal, yogurt, bread (with a toaster) and an easy to use waffle maker that produced delicious waffles, with stewed apples, blueberries and strawberries, along with maple syrup, for toppings for the French toast and waffles. Everything was very enjoyable to eat. They also provided brewed coffee, tea bags and hot water and fruit juices to drink. My room was comfortable, well and attractively furnished, clean and pleasant. One of the main reasons I chose them is because every Best Western I've ever stayed in America and Europe offered comfortable, attractive accommodation, near where I wanted to be, with pleasant staff, at a reasonable price. This one was no exception. And on this occasion, I particularly valued the shuttle bus because I needed to go between the hotel and a couple of places near the airport on this trip, so that was a big plus. I also really liked having the PC in the lobby, for checking in to my flight and for several other things I needed to go online for.

I can only speak for myself. The hotel met all my needs and wishes for this trip. I have no complaints of any kind.

Great overnight stay near the airport with shuttles available. The cooked breakfast was the standard good breakfast. The staff were so helpful in sorting things out for us. Really appreciated their help. Room was great and everything worked well.

The side our room was facing the busy highway which we could hear in the early hours of the morning but not so loud to bother us. Our fridge was set on too cold and it froze the vegetables! lol

An easy choice if you need something near the Dulles airport. The shuttle was free and came every 30 minutes. They have a second shuttle they share that also comes more frequently. Room size was fairly big for two double beds. I loved that they already had the AC going for us as it was a hot day. The beds were comfy and the room was clean. Even had a microwave and mini fridge under the bathroom sink. The highlight was the breakfast. Rather than a few pastries and coffee, they had eggs, sausage, bagels, english muffins, waffles to make, cereal, oatmeal and more. A good spread for a cheaper airport hotel. They also had hot coffee available all day and fresh ice water in the lobby. I saw plenty of snacks and even frozen meals for purchase in the lobby too. I'd definitely stay here again for any of my Dulles connections.

Shuttle wait time was a little longer that I would have liked. Not too much nearby to walk to but Uber Eats was easy.

In terms of an airport hotel, it's all good and I did not regret the choice. The airport shuttle is very convenient.

Nothing specific to complain about. Be advised that there is nothing to do, see or eat in the immediate vicinity (which is not the hotel's fault obviously). You can go across the street to the pub (O'Malley's) which is located at the Holiday Inn if you feel bored, hungry or thirsty.