Clean room and nice location.

Deposit issue: The hotel management took the deposit from the credit card and did not release it. After 2-3 weeks, when I contacted, the usual response was “check your bank”. There was no issue with the bank, after a few email exchanges, suddenly I received my money. Obviously the hotel did not release the money. Now the worst part is that the hotel management never even felt the need to say “sorry”. They simply went quiet. So my advice is to carefully check if you get your deposit refunded or not.

I loved the staff. They were so friendly and willing to help us. Naya and Reynard were exceptional when interacting with us - a warm smile and a warm conversation made my stay there so much better.

The breakfast was too basic. The coffee was 'ok'. The dinner menu was nothing to get excited about. When sitting to the bar, having to watch the bartender run back and forth to cook in the kitchen took away from the bar experience. The room could use a darkening shade, as the lights from outside shone in our room all night. The in room coffee maker could use updating.

The staff were excellent - friendly and helpful. The location was great as it has easy access to the centre/ museums etc. I loved the dairy free milk in the room and celebrate your level of consciousness in this regard.

I found the cost of staying very expensive though and that would be the only reason for not staying again in future or recommending to friends who mainly travel in a restricted budget. Also, after paying $400 approx a night, there is no free coffee in reception where I wanted to work on my laptop (though there is in the room) and the cost of parking was quoted as $52 for a night which I found expensive.

The location was great. Easy to catch public transport and close to some quick restaurants. The room was nice. I liked the countertop space along the window and the bathroom was a great size. I like the light options in the bathroom. I am an avid gym goer and the hotel gym was good too. It had more than. Enough equipment in great condition to fulfil my needs.

One of the two elevators wasn’t working on and off so that was a bit annoying but not too inconvenient.

Spotless everywhere, welcoming staff, functioning elevators, good size fitness center with good equipment, nightlife nearby, great location near attractions yet not on a noisy street, I slept so well after a hot showering 😌; convenient on site bar and bistro. Your staff made my visit in DC super! 🦸🏻

In room coffee doesn't taste great but I have the option of buying brewed Starbucks coffee

The Staff from the Property Manager Clarise to the Front Desk team were exceptional. As a Titanium member I have to say this property went above an beyond. I needed documents printed in color. Asked if there was a Kinkos close. The Property Manager Clarise had me email her, she printed, stapled and put it all together in a packet. Not expected but an amazing touch. They also provide amazing service when checking in, questions etc. I stay an extra 2 nights on a personal credit card, They accommodated me with seamless check in for both the Corporate Stay and personal. Have to say JW style service at the Courtyard. I will be staying there again and forgoing my other favorite DC *Bonvoy properties. Thank you M Jaworski

nothing they were amazing

The room was spacious and comfortable. The staff super friendly and welcoming.

The room could have been better cleaned and in order after the cleaning service. We were not given new coffee pods or tea bags for the in-room water kettle after the first day.

I loved the location, the staff were amazing Richard the manager and Soncheree we exceptional. Also Imani helped me get around before I had a wheelchair. I had a bad fall and had to use a wheelchair for the rest of my trip. They ensured I had everything I needed and moved me to a wheelchair accessible room. Super impressed by their excellent level of service.

Spacious rooms and very well maintained. Staff were very helpful. Great location for restaurants, bars and walking to the best that DC has to offer

The rooms are only cleaned every second day. I was not informed of this on check in nor are there signs in the room or information on the booking receipt. When I rang the front desk about it, he hung up on me

Room decor, the spacious desk, quiet vibe, very friendly and accommodating staff

A Closed closet space would be great. Also they only serve Starbucks and if you are boycotting Starbucks you don't have other options in the hotel. Desk needs to have universal electrical sockets, because usually people staying will be from outside the USA.