The hotel is beautiful, its a 5 minute walk from the White House & BLM Plaza, the Opaline restaurant was amazing (lunch; the Endive salad is delicious), the staff were friendly, they use nicely-scented Balmain products in the restroom, and the vibe was one to be desired.

I was told I could not get a room with a view of the White House for security reasons but I’ve read that others have been assigned rooms with this view. I requested well in advance (in case it was possible) but this response was only shared upon arrival. I understand the security component but the communication was not clear or timely in this case.

I had a bedroom on the top floor, interesting view and lots of sun. The bed was very comfortable, the room's decoration was very elegant and posh, the bathroom was well appointed, the toiletries were first class, the service at the front desk was excellent. I loved the location even though it is not at Lafayette Square as advertised but a block away. Easy walk to the Mall and museums. There are some very nice restaurants within a block or two and across the street. The area felt very safe.

An armchair in the bedroom was so worn with ripped corners that I had to request a replacement. It took several hours, emails and photos to get it done. There was no lobby, no lounge area, just a bench in the entrance and two tiny rooms with two armchairs on each side. No place to meet with friends or guests. The TV was not working properly but I still got charged extra for the service. One of the shades covering the window had a broken string/line, therefore the shade hung very crooked. The shower leaked under the door.

Breakfast was really good, the rooms are always clean and very comfortable!

I had to leave

The room was comfortable with good bathroom facilities. We enjoyed the breakfasts we had (eggs done perfectly). It was an ideal location for us, as we were walking around the downtown area.

We had to wait 25 minutes for our car pickup, but it was a busy morning as we were leaving at 8:30 am for the airport. The staff apologized for the wait.

Upon arrival there was confusion over the room which had been booked, however they soon sorted it and we had a room big enough for a family of 3 without any additional costs. We couldn’t fault the hotel, all decorated and appointed with great fixtures and fittings very in keeping with the old style of the hotel but with a modern feel. Excellent location to explore all the tourist hot spots.

Nothing

The rooms were spacious, we also liked the hotel patio bar

They charged us daily for an urban experience fee that we thought we had not opted in, it was not explained well upon check in, we would have taken advantage of it if we had known, found out at checkout

The room was spacious, clean, and comfortable, and I appreciated the thoughtful amenities provided. The on-site dining options were also fantastic, with a varied menu and delicious food. Overall, I had a fantastic stay and would highly recommend your hotel to anyone visiting the area. Thank you for making my trip so enjoyable!

the location was perfect.

a couple of things: Not being able to order room service until 4pm. limited time for the restaurant breakfast is just 😒 My room was missing a couple of things like the slippers and bar soap, not so willing to give up towels. and lastly, they don’t turn down the bed in the evening. i thought that was odd.

The location is great. Only a few steps from the White House. The bathroom was nice and clean. Good towels.

The beds in the double room are small. They are twin beds, not queen.. So, the room only fits 2 adults ( not 3 ) and maybe two small children. And the wardrobe is tiny.

location is perfect for walking to all sites, lovely outdoor/patio vibe, decor is cozy, room very comfortable, great shower, very good breakfast!

“Urban Experience fee”? Really? For the room rate paid, that seems wrong.