The staff were amazingly helpful! The nighttime manager, Tiffany(?) and daytime manager, Merce, were both professional, courteous, kind, and very helpful to an amazing degree. Tiffany bent over backwards to ensure that my medical syringes were safely refrigerated and my gel packs (to keep my syringes chilled during traveling) were frozen. Tiffany was effusively welcoming. When I inquired about the coffee near the reception running out, Merce personally checked on it, and carried the freshly made coffee over himself from the kitchen. Merce made me feel very well cared for, and he was particularly professional and punctiliously smart, much like the excellent reception I receive when I stay at a posh hotel like the Ritz Carleton or Waldorf Astoria. The breakfast was very good, with fresh, thankfully not overcooked eggs served daily. The dark roast coffee was very good. The beds were very comfortable (and I have a bad back). The rooms were very quiet. My hotel room was sparkling clean. This was one of the best Hampton Inns that I have lodged at in several important ways.

At a window area in the breakfast room, guests had spilled food and a trail of ants were in evidence.

During our stay, my family especially liked the breakfast. My son got up before 6am because he was excited to go down and eat. The variety of foods were appreciated. We also appreciate the cleanliness of the facility.

During our stay there was nothing unpleasant that took place. Between the clean room and food our family's needs were all met.

The staff and breakfast are great

Maintenance of the heating system is a serious problem. The amount of dust on the filter is enough to trigger persons with respiratory problems. That needs to be addressed immediately. Your staff was good enough to help me.

The breakfast was very good with a variety each morning. The pool is a good size with towels provided. Our room was great.

The room would get slightly stuffy when the air conditioner was not running. We couldn't get just the fan to blow.

Great coffee-OK breakfast

The reservation system via Marriott - tried to use reward points -Marriott cancelled my reservation 1 day before my travel date staying I didn't redeem my points .I was never informed about redeeming points also I would have appreciated a email; before cancelling not after .Bad system where they assume the customer knows their manual procedure .Points should be redeemed automatically .I lost the ability to redeem and getting 3 nights via my points .

I was happy that my room was available after my reunion at Concordia Milwaukee (50th 1972). I had everything I needed including a refrigerator to keep my water bottle cold.

Only when I stopped in early and was told I wasn't in the reservation list. I was thankful I had my cellphone available with my confirmation number. I was told my room would be given away if I didn't check in by 3:00. I came in after my day and evening activities and was glad my room was still availble.

Breakfast area was clean and quite spacious. Food choices were fine and I especially liked the cheesy omelet.

I really don't have anything to complain about. The front desk staff were very nice and the parking availability was perfect.

The breakfast was nice. The location was convenient to the East Side plus north suburbs. The afternoon young woman at the front desk was very helpful.

The tablets and printer were not working so we could not print boardings passes for our flight home. Rather inconvenient.

I liked the temperature control alot i personally like warmer rooms and i was able to do that for myself without having to make random calls to anyone

Distance from everything also mini fridge was broken/ it was also a little dirty

I love staying at this hotel as this was my second time staying here. My daughter is a student at UWM so we were in town to visit. Really nice and clean hotel. Staff was nice. Room met expectations. Will stay again

Only con I had was that the shower pressure was weak. Bathroom was nice despite the low shower pressure.