The location is great, walking distance around everything you might want to see, shops and eateries. The staff is very supportive and eager to assist with every need, keeping in touch even before the arrival. Ms. Rose goes above and beyond to make your stay pleasant. She assisted in organizing a walking tour with food tasting around the Old Qarter with a knowledgeable and nice local guide. The breakfast is abundant, with a great variety with several vegetarian options, and it is served between 6:30 - 9:30 am, which helps planning an early day when needed. When I read the reviews, I saw that there were different rooms, some more quiet, then others. After expressing my need for a quieter room, I was assisted immediately and got to switch rooms, which I greatly appreciated!

It's a great location and the staff is helpful and energetic to say the least! The hosts arranged a couple of tours for me at prices that were competitive with local booking offices. See dislikes for reasons for a 9 score. I still highly recommend this hotel. I wish I could give a 9.5.

These aren't dislikes, but reasons I gave a 9 instead of a 10. The place seems a little run down but this is my first time in Vietnam so maybe my expectations are too high. I was told there is new ownership who are very interested in input so I would imagine this will improve over time.

The reception staff were amazing! Incredibly friendly, attentive and wanting to ensure we had the best possible stay. There were staff who could speak English and when somebody couldn't, they immediately found someone else to assist. We were given a upgrade to a large room, with plenty of space for us. Location was perfect: a short walk to lots of vegan restaurants and cafes; to Uncle Ho's Mausaleum; and to the lake. The management of the property has just changed hands and the new owners are eager to improve, which is really commendable.

Breakfast was fine, but for a vegan a little limited, but this is a small hotel and perhaps that is to be expected. Early in the morning, 7am, loud music infiltrated our room from somewhere (who knows where, though) and the renovations from the next hotel also began. However, we were up early to get out and about. None of this could be helped by the hotel, and is a consequence of being in such a wonderfuly vibrant area of the city!

Excellent. Everything was great. Location is just 500 metter from the lake. Room is big and very clean. Staff are always willing to help. Highlybrecommend King Palace Hotel in Hanoi

Staffs were extremely helpful. Room was nice with a good size. It takes just few minutes from Hoan Kiem lake. We booked our car to the airport with the staff here and everything was super easy.

Nothing

The manager was superfriendly and helpfull!! I could ask her anything and she booked a cheap taxi for me to the airport. This hotel was great!

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The staff was very helpful! They ordered a transfer for us from and to the airport, supported us with booking trips to Halong Bay and Nimh Binh. We stayed in Hotel Du Palace for two nights at the beginning of our trip and decided to come back before our departure, because we felt so well taken care of here! The hotel is very comfortable, it offers good breakfast and is located in a great area (close to all main Hanoi attractions).

The lady at reception in the morning was brilliant, managed to book us on a trip same day and even rushed to make us breakfast before we left. Our room was lovely with well chosen furniture and an excellent dressing table etc. I do feel there are just little bits that need fixing to keep it from looking tired. At the end of it all though it is definitely worth what we paid and the staff (particularly the lady on reception) are fab.

There was a bad smell in our room when we arrived, which was apparently due to the air conditioning unit not being used for a while, we asked to move rooms but it wasn't possible. Once it had run through for a while with the door open the smell did lessen, but there was a faint whiff of it now and again through the night. We had an early check out and were only there for about 8 hours but if someone was staying for a while it would definitely be an issue. Hoping it is something that was sorted after we left as other than that the room was perfectly fine.

The staff are excellent, friendly and helpful. The rooms good and comfortable and the breakfast is good. The hotel is clean and well located in the old quarter with a lot of things in walking distance.

The entrance to the hotel is a bit chaotic and busy at times, and the decor a little dated (could be modernised or updated) but overall not big issues.

very well done rooms, excellent service and location, one of our favorite places to stay in Hanoi

Didn’t get to stay long enough