Excellent staff. Jenny, Tracy and others were fabulous- kind, clear and hospitable

Room comfort could have been better

We returned to the hotel for a final night after our cruise at Halong Bay and were welcomed back like old friends. Special thanks to Lily and the team for the warm welcome. It's clear that every effort is made to ensure the best stay possible. We were kindly offered an upgrade to a larger room on a higher floor with a great view of the street below. The room size was generous as was breakfast and the location is fantastic great food and old town right on your doorstep. We're very glad to have returned and thoroughly enjoyed our last night in Hanoi.

Everything was great!

Breakfast was excellent. Lots of fresh fruit, pastries, hot dishes, juice, homemade yogurt. We were able to order delicious omelettes and fried eggs. The room was clean, spacious, and attractive. Very quiet. The location could not have been be better. Right in Old Hanoi, 2 minute walk to Hoan Kiem Lake. The level of service was superb. The men and women at reception went out of their way to make our stay enjoyable. Always smiling, genuinely interested in our experiences. Helpful….phone calls to restaurants and tour companies. Application of a bandaid to my arm when I nicked it. Accompanied me across the street to show me the location of a pharmacy. Nothing was too much trouble. The price was incredibly reasonable.

Nothing. We had 2 stays, one of 2 nights, another of 4 nights. We will definitely stay at La Nueva again if we return to Hanoi. One of the nicest hotels we have ever stayed at.

- Amazing staff, super kind and helpful (especially Jenny and Emily who helped us planned the rest of our trip) - Fantastic location - Rooms are very big and spacious - Bed was very comfortable like a cloud! - Beautiful rooftop area and breakfast area - Breakfast included - Very clean and modern hotel - Loved the welcoming intro - Jenny gave us a tea, showed us around, booked a massage for us, amazing service! - Great laundry services

- The drinks at the rooftop bar are very expensive compare to other places in Hanoi. - There is a construction site next door and they start quite early in the morning (6:30-7am). Not ideal to sleep in or to nap in the afternoon but this is not something the hotel is responsible for (apology not in the room, ear plugs provided).

location

room was humid and moist even with air conditioning on. blankets felt wet due to this humidity

I really like staff service, including bartender, front desk and restaurant staff. Anna help me to arrange taxi by mandarin, Japanese, Vietnamese and English, really awesome.

Location is good for tourists, but not situtable for business. I would like to choice this for personal trip.

This is a lovely hotel in a brilliant location in Hanoi really close to the lake. This means it’s easy to walk everywhere you need to. The staff were so friendly and helped us arrange a taxi to the airport as well as giving us maps with suggested walking routes to see the sites. Breakfast was delicious with a really good variety and great views from the 12th floor. The rooftop bar was beautiful and we had lovely drinks. The rooms are clean and spacious with lovely bathrooms. All in all a great stay and would return again if visiting Hanoi.

Staff were really kind I booked many hotels around Vietnam and the world, and it is one of the few where I really felt welcome and at home. During my stay, my boyfriend had to leave and I remained alone during 7 days: the hotel staff made all their best to help me and made my stay in Vietnam enjoyable. They booked the perfect tours for me, and took care of many détails that I couldn't do alone (bc I don't speak vietnamese) The breakfast is really good The beds are confortable, I slept like a baby every night and during my naps. Everything is very clean. The air conditionning is good and not noisy It was in the center of the old city which made all my tours easier to join

Nothing

Excellent location to the lake and main destinations in old town area - all within 5-10 minutes walk. Good buffet breakfast with very fresh bread, eggs and great beef pho. What made this hotel different was the friendly staff who were always ready for any questions we might have and welcomed us home after a day of exploring. Special mention to Lily who went above and beyond to ensure we had a great stay.

Unfortunately the spa was under renovations during our stay. But the staff kindly recommended another spa for us down the street.

Amazing location. We walked everywhere. Its 2 blocks from the weekend night market. The staff is super attentive. Grace was super graceful helping us with our Vietnam Airlines situation. They also decorated the bed and gave me a Birthday pastry to blow a candle on my birthday! Super amazing! I liked you can get different types of eggs or pho in addition to the breakfast buffet. The room has good air con. Def recommend for medium range budget in prime location to explore the old quarter.

The bed was a bit too hard, and this is always my preference. However, the blankets and pillows are nice and that compensated.