Excellent staff. Jenny, Tracy and others were fabulous- kind, clear and hospitable

Room comfort could have been better

I really like staff service, including bartender, front desk and restaurant staff. Anna help me to arrange taxi by mandarin, Japanese, Vietnamese and English, really awesome.

Location is good for tourists, but not situtable for business. I would like to choice this for personal trip.

We returned to the hotel for a final night after our cruise at Halong Bay and were welcomed back like old friends. Special thanks to Lily and the team for the warm welcome. It's clear that every effort is made to ensure the best stay possible. We were kindly offered an upgrade to a larger room on a higher floor with a great view of the street below. The room size was generous as was breakfast and the location is fantastic great food and old town right on your doorstep. We're very glad to have returned and thoroughly enjoyed our last night in Hanoi.

Everything was great!

- Amazing staff, super kind and helpful (especially Jenny and Emily who helped us planned the rest of our trip) - Fantastic location - Rooms are very big and spacious - Bed was very comfortable like a cloud! - Beautiful rooftop area and breakfast area - Breakfast included - Very clean and modern hotel - Loved the welcoming intro - Jenny gave us a tea, showed us around, booked a massage for us, amazing service! - Great laundry services

- The drinks at the rooftop bar are very expensive compare to other places in Hanoi. - There is a construction site next door and they start quite early in the morning (6:30-7am). Not ideal to sleep in or to nap in the afternoon but this is not something the hotel is responsible for (apology not in the room, ear plugs provided).

Breakfast was excellent. Lots of fresh fruit, pastries, hot dishes, juice, homemade yogurt. We were able to order delicious omelettes and fried eggs. The room was clean, spacious, and attractive. Very quiet. The location could not have been be better. Right in Old Hanoi, 2 minute walk to Hoan Kiem Lake. The level of service was superb. The men and women at reception went out of their way to make our stay enjoyable. Always smiling, genuinely interested in our experiences. Helpful….phone calls to restaurants and tour companies. Application of a bandaid to my arm when I nicked it. Accompanied me across the street to show me the location of a pharmacy. Nothing was too much trouble. The price was incredibly reasonable.

Nothing. We had 2 stays, one of 2 nights, another of 4 nights. We will definitely stay at La Nueva again if we return to Hanoi. One of the nicest hotels we have ever stayed at.

location

room was humid and moist even with air conditioning on. blankets felt wet due to this humidity

location was perfect for going around the old quarter. Surrounded by many lovely cafes and shops and close to the lake. The room was attended to daily and was lovely coming back to a clean room after a busy day exploring. We felt very safe and the thing that stood out from our stay was how friendly and accomodating the staff were - they really did everything to make our stay extra wonderful and it was so nice to celebrate my birthday with them! Breakfast was also great wide variety of foods and there was more than plenty to go round.

a few insects around but as expected considering we were in Vietnam

Staff were really kind I booked many hotels around Vietnam and the world, and it is one of the few where I really felt welcome and at home. During my stay, my boyfriend had to leave and I remained alone during 7 days: the hotel staff made all their best to help me and made my stay in Vietnam enjoyable. They booked the perfect tours for me, and took care of many détails that I couldn't do alone (bc I don't speak vietnamese) The breakfast is really good The beds are confortable, I slept like a baby every night and during my naps. Everything is very clean. The air conditionning is good and not noisy It was in the center of the old city which made all my tours easier to join

Nothing

Jimmy, the front desk manager, provided exceptional wonderful service, as he recommended at my request various types of Vietnamese restaurants near the hotel within walking distance to sample the local food including the Ban My next door which was superb! He also recommended areas to visit too in Hanoi and drew their location on the map. Wonderful service Jimmy! You made a world of difference to this hotel by your hospitality and service. Jenny was also wonderful and friendly providing excellent service for the tours and places to go. She was friendly to us right from the moment we met her. The other front desk service staff were excellent and friendly too. The whole team lead by Jimmy made a world of difference to this very comfortable stay at the hotel with the assurance that help will always be provided if needed. Request made for a high floor (as we are light sleepers) and the hotel allocated us with our Junior Suite on the 10th floor. The room though facing the street was very quiet. We did not hear any road noise. We only heard occasionally some noise from the construction next door but it was not loud and it stopped at night except for once when there was some cement foundation laying which we were informed of it in the day and evening, with sincere apologies from the front desk staff and a notice was also left on the bed. However, that was for only a short while. The hotel is right in the centre of the Old Quarter and walkable to most destinations. It is a great and convenient hotel, with wonderful service staff. The breakfast was good too on the 12 floor and you can also select from a menu what type of eggs, noodles etc.

The towels could be just a bit fresher.

Amazing location. We walked everywhere. Its 2 blocks from the weekend night market. The staff is super attentive. Grace was super graceful helping us with our Vietnam Airlines situation. They also decorated the bed and gave me a Birthday pastry to blow a candle on my birthday! Super amazing! I liked you can get different types of eggs or pho in addition to the breakfast buffet. The room has good air con. Def recommend for medium range budget in prime location to explore the old quarter.

The bed was a bit too hard, and this is always my preference. However, the blankets and pillows are nice and that compensated.