The staff is very nice and helpful. The room facility is new and good conditions. The room, bathroom size are big and good.

The actual hotel we stayed is not the booked one, they are managed by the same company, but the one listed here actually closed already. This is a bit frustrated because when you arrived at the hotel, you saw a closed door with out of maintainence look building, you have to call the number on a paper of the door, and they will give you the new address, we have to walk more than 15 minutes to the new adress.

It is located right in the center of Old Town, near the lake. All the tourists attractions are within walking distance and there are plenty of restaurants, cafe, money exchange nearby. If you are into shopping there are plenty of shops in same street and within walking distance. This hotel has a lift so don’t stress walking through the stairs. There is a spa at the top floor which offers amazing service (recommended). Room was spacious and comfortable with almost all the amenities available, bathroom was equipped with a good shower with all sanitary kits. I booked for just one night and ended up staying for my entire stay at Hanoi for 4 nights. Pro Tip: If you happen to visit during weekend, the street in front of the hotel turns into the Night Market where you get a great deals for quality products.

WiFi connectivity requires improvement as it gets disconnected sometimes automatically.

Amazing and truly beautiful boutique Hotel in the heart of old quarter Hanoi. I stayed here 5 night with Junior Terrace room with bancony. The room was amazing and so beautiful. But I like more all staff there. they are make my few like home far from home in Hanoi. I can get they are working from the hearts. 😍 Special Miss Daysi she so so helpful for help me make Halong Bay 3D/2n and also the Sapa Trip 3 nights. Eveything there was 100% perfect. Hight recommended and differently come to Hanoi come here again. all the best . love you all 😍🥰☺️

We had asked for an early checkin and late checkout. There was no problem . In fact could already checkin at 8:30 am. Hotel is very centrally located. Room( suite with balcony) was spacious and clean. For breakfast you can choose a la carte any amount of options. Staff was very polite and helpful . Luggage storage was not a problem

Breakfast options for vegetarians is a bit limited.Off and on there was construction noise, but it did not really disturb. Hot water lasted max 10 mins.

Wonderful stay! The hotel room, facilities, and staff all exceeded our expectations. Zoe, Hannah, and every staff member we met was kind, helpful, knowledgeable about the area and made very helpful recommendations. Our group had some special requests regarding the room arrangement, and the staff went above and beyond to accommodate us. The tours they arranged were excellent and had a great price. The location is very convenient, active, and we had zero issues with noise at night. Highly recommended.

Nothing

Room was clean and large. Hotel was located in central Old Quarter on a street that closes for the weekend night market. Friendly staff who helped us make a same-day dinner reservation. They do laundry by the kilo which was very helpful.

Pay attention during booking because apparently I had booked a room without windows but was upgraded to a room with a balcony at check-in. Would not recommend the spa as we could feel the masseuse’s nails during the massage - there are better ones in the area.

Convenient in the heart of Old Quarter, with good dining options nearby. Weekend night market outside hotel. Reception and breakfast staff were friendly, cheerful and responsive.

Breakfast served was inconsistent, best on first morning and bad on last morning. I think kitchen staff problem.

Service was 10/10, Ms Hannah and her team go out of their way to make sure your stay is comfortable. She helped me book my sleeper bus to Sapa. Ms Alice helped me order grab food as well. They let me put my bags in the hotel and even let me take a shower after checking out.

Safe was not working.

I like the position of the hotel very much. Very near the lake, just few steps walk. Restaurant and shopping area. It is really center. Staffs are so nice and friendly. I feel like Iam home away from home. For the price, the hotel is so worth for it. Thanks team for a great holiday with you guys.

None

staff were amazing. so friendly and helpful. great location. although right in the heart of the city, it offers quiet and peaceful rooms and a great breakfast.

done renovations going on next door at the time. so could hear some noise during certain times of day