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1,041 reviews

The West Hotel & Spa

The West Hotel & Spa

23 Hàng Đào, Hà Nội, Vietnam

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Restaurant

Free wifi

Room service

Air conditioning

Kid-friendly buffet

Tour desk

Private entrance

The West Hotel & Spa

Welcome to The West Hotel & Spa, a charming 3-star hotel nestled in the heart of Hanoi, Vietnam. Located just 0.9mi from the bustling city center, this hotel offers a convenient and vibrant base for your travels. With 1041 reviews, it is clear that guests have had exceptional experiences at this hotel.

Upon arrival, guests are greeted by a warm and friendly 24-hour front desk staff. The hotel offers a range of amenities to ensure a comfortable stay, including air conditioning, free WiFi, and soundproof rooms. After a day of exploring the city, guests can unwind at the on-site spa and enjoy a relaxing massage. For those looking to indulge in local cuisine, the hotel's restaurant offers delicious dishes that showcase the flavors of Vietnam.

The West Hotel & Spa also has a wide range of additional amenities, including a shuttle service, airport transfers, and a pet-friendly policy, making it an ideal choice for both leisure and business travelers. The well-appointed rooms feature modern amenities such as flat-screen TVs, refrigerators, and private bathrooms. With its prime location and top-notch facilities, The West Hotel & Spa is a fantastic choice for your stay in Hanoi. Prices start from a minimum of $39, ensuring great value for your stay.

When it comes to dining, The West Hotel & Spa has a delightful restaurant on-site. Restaurant #1 offers a variety of ambiances to suit your mood, whether you're looking for a family-friendly atmosphere, a traditional setting, a modern vibe, or a romantic experience. The restaurant provides a perfect opportunity to indulge in the flavors of Vietnam and savor delicious dishes crafted by talented chefs. Whether you're in the mood for a romantic dinner with your loved one or a fun-filled meal with the whole family, Restaurant #1 at The West Hotel & Spa guarantees a memorable dining experience.

Payment at The West Hotel & Spa is made convenient with various accepted methods. In addition to cash, the hotel accepts Visa, JCB, Mastercard, UnionPay debit card, and UnionPay. You can choose whichever payment method is most comfortable and convenient for you, ensuring a hassle-free experience during your stay.

With a range of room types to choose from, The West Hotel & Spa caters to the needs of different travelers. The Deluxe Double Room offers a cozy space for two adults and one child, with a spacious 269 square feet area. If you're traveling with family or friends, the Family Room provides ample space with two queen-size beds and can accommodate up to four adults. For a beautiful city view, the Triple Room with City View offers a comfortable stay for three adults and one child. If you prefer separate beds, the Deluxe Twin Room is perfect with its two twin beds. The Superior Double Room provides a cozy stay for two adults and is equipped with a queen-size bed. And for a touch of luxury, the Junior Suite with Balcony offers a spacious 323 square feet room, accommodating two adults and one child. No matter your preference, The West Hotel & Spa has a room type to suit your needs and ensure a comfortable stay.

So, whether you're looking to explore the vibrant city center, relax at the on-site spa, or indulge in the flavors of Vietnam at the hotel's restaurant, The West Hotel & Spa is the ideal choice for your stay in Hanoi. With its warm and friendly staff, top-notch amenities, and a variety of room types to choose from, this charming 3-star hotel promises an unforgettable experience, all starting from a minimum price of $39. Book your stay at The West Hotel & Spa now and make your trip to Hanoi truly exceptional.

Closest airports

Noi Bai International Airport

13.3mi

Cat Bi International Airport

58.4mi

Most popular amenities

Spa/Wellness packages

Restaurant

Free wifi

Room service

Air conditioning

Kid-friendly buffet

Tour desk

Private entrance

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Patio

Landmark view

Elevator

Balcony

Upper floors accessible by elevator

Free toiletries

Bidet

Soundproof

Rooms

Deluxe Double Room in The West Hotel & Spa

Show 6 photos

Deluxe Double Room

1 Queen Size Bed

270 sqft

Private Bathroom

Private entrance

Minibar

Flat-screen TV

+

More details

Indulge in ultimate luxury with our Deluxe Double Room, featuring a spacious 269 sqft of comfort for you and your loved ones. Enjoy a peaceful stay with air conditioning, a flat-screen TV, and a private bathroom, while relishing in the beautiful surroundings of our boutique hotel.

Triple Room with City View in The West Hotel & Spa

Show 8 photos

Triple Room with City View

1 Twin Bed

1 Queen Size Bed

390 sqft

Landmark view

City view

Private Bathroom

Private entrance

x3

+

More details

Experience breathtaking views of the city from our spacious Triple Room with City View. This room offers a comfortable stay for up to three adults and one child, with a twin bed and a queen size bed. Enjoy modern amenities including a private bathroom, minibar, flat-screen TV, and air conditioning, ensuring a relaxing and enjoyable stay.

Deluxe Twin Room in The West Hotel & Spa

Show 6 photos

Deluxe Twin Room

2 Twin Beds

290 sqft

Private Bathroom

Private entrance

Minibar

Flat-screen TV

More details

Enjoy a comfortable stay in our Deluxe Twin Room, offering a spacious 291 sqft of living space with 2 Twin beds. Complete with modern amenities including a private bathroom, flat-screen TV, and air conditioning, ensuring your utmost comfort throughout your stay. Ideal for 2 adults seeking a relaxing retreat.

Junior Suite with Balcony in The West Hotel & Spa

Show 10 photos

Junior Suite with Balcony

1 Queen Size Bed

325 sqft

Landmark view

City view

Private Bathroom

Balcony

+

More details

Enjoy a luxurious stay in our Junior Suite with Balcony, offering breathtaking views of the city and landmarks. This spacious suite boasts a private bathroom, flat-screen TV, and minibar, ensuring a comfortable and memorable stay.

Deluxe Double Room with City View in The West Hotel & Spa

Show 6 photos

Deluxe Double Room with City View

1 Queen Size Bed

290 sqft

Landmark view

City view

Private Bathroom

Private entrance

+

More details

Experience the ultimate in comfort and luxury in our Deluxe Double Room with City View. This spacious 291 sqft room features a stunning view of the city skyline, a Queen size bed, private bathroom, minibar, flat-screen TV, and air conditioning. Perfect for a couple looking for a stylish getaway in the heart of the city.

Family Room in The West Hotel & Spa

Show 5 photos

Family Room

2 Queen Size Beds

410 sqft

Private Bathroom

Private entrance

Minibar

Flat-screen TV

x4

More details

Come and enjoy our spacious Family Room, perfect for 4 adults with two comfortable Queen size beds. With a private bathroom, minibar, flat-screen TV, and other modern amenities, you'll have everything you need for a comfortable stay.

Superior Double Room in The West Hotel & Spa

Show 5 photos

Superior Double Room

1 Queen Size Bed

250 sqft

Private Bathroom

Private entrance

Minibar

Flat-screen TV

More details

Experience pure luxury and comfort in our Superior Double Room, featuring a spacious 248 sqft area with a queen size bed. Enjoy the modern amenities such as a private bathroom, flat-screen TV, minibar, and air conditioning, ensuring a relaxing stay for you and your loved one.

Guest reviews

9

1,041 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇬🇧

Tdubey

8.2

November 2022

Good location at the centre of Hanoi. There is a fabulous night market in the street in front of the hotel every friday, saturday and sunday evenings. The breakfast is decent and they provide a good valued airport pick-up and drop-off service.

They charged me 3% extra because i paid using a foreign card. I haven't seen any other hotel do that. Customers should have been warned about this.

🇬🇧

Amanda

8.2

May 2023

Was nervous after reading some reviews and was going to cancel. Glad we didn't. The staff really do make this hotel (the owner needs to do all he can to keep hold of them) A quick check in. Room was without a window (my fault I didn't check when I booked it) It also didn't have working WIFI in the room. I upgraded after 2 nights to a Junior suite with balcony. Was excellent. Quiet even on market nights. Air conditioning wasn't great but they do provide a fan in the room. Toothbrushes are not replaced daily but that's fine, it's less waste. Breakfast was good with choices The only thing I would change is for them to provide a sealed bottle of water per person per day. I don't like the containers they put it in. Would stay again

No safes in room unless you ask. No Wifi in windowless room

🇦🇺

Giselle

10

August 2023

The staff were excellent. Viet and Mike were great hosts. Viet was teaching us some basic words in Vietnamese, showing us where to go to eat and drink near the hotel, marking it on a map he gave us, and telling us what was a fair deal. Mike made sure everything in our room was ok and contacted the cruise operators to confirm our pick up time as well as giving us more local tips. We had already booked our cruise to Ha Long Bay but the hotel can also help you book tours if you want to book once in Hanoi. The hotel is at a great location and you can easily walk around from there. This was our first time in Vietnam and at first I was a little shocked we only had a door with a small balcony for a view but later I found out that this is very common in Hanoi with some rooms not having windows at all. They also gave us a welcome tray with snacks which came in pretty handy when we were on the boat the following days

Although we had complimentary tea/coffee making and water, a couple of glasses for the water would have been nicer than having to use the cup

🇦🇺

Elena

10

August 2023

The greeting on arrival, the personalised service from Several staff members was comforting after a long flight. We were able to check in early which was great. The room was spacious, we had a balcony overlooking the busy market street, which was amazing for people watching, although once the door was shut you could not hear any outside noise.so close to Market, Beer Street, Lake and an abundance of eateries, clothing shops, convenience stores and close to transport to other tourist locations. Breakfast was simple but sufficed. Not being tech savvy, the crew which included Nora, Marcus, and so sorry to the rest of the team, names escaped me, but were amazing with fixing issues on our phone. We went away to Sapa for 4 days and returned to stay one night again prior to going to Halong Bay. We had a room at the back due to the hotel been fully booked, still very spacious. Clean room. We loved our 6 night stay and have absolute no hesitation in recommending this hotel. No pool which I always look for in a hotel, that did not deter me, however, we found other places where we could go for a quick swim and cocktails during the day. We received a lovely thank you note and some sweet treats on our last night. Will always have fond memories of the staff, big goodbye hugs all round on our departure.

Nothing to mention or complain about. If anyone does complain, then they are hard to please.

🇦🇺

Megan

10

July 2022

Clean, close by to the market. Staff were excellent and very accommodating to our needs. Receptionist spoke excellent English. They are very helpful in arranging transport; they can call a taxi to pick you up from anywhere to return to the hotel as it may be difficult to find the hotel address on Grab. Breakfast was fresh, hot and delicious.

🇬🇧

Nilo

8.2

May 2023

Prices very well and good value with the breakfast. Breakfast is fairly basic but offer a few menu items cooked fresh like eggs pancakes etc. If breakfast included in your price treat it as a nice little extra. The staff are all fantastic, really keen to get feedback on service and improve and make sure your stay is great (5 stars for the staff) Location is highly convenient. I never used any taxi or grab or bike or anything. I walked to all the key Hanoi sites of interest. Despite having a balcony room on the busy street the noise was Zero so very good sound proofing. As a solo traveller I just needed a clean room to rest and chill and it served the purpose.

There are no safe boxes in the room ( but the hotel are aware of this as a feedback and said will be looking to address this in future)

🇵🇭

Leny

10

March 2023

The hotel is very near the shopping area.

none

🇸🇬

Jun

10

June 2023

Both the receptionist (Nora) and the Manager (Vince, I think) were extremely helpful (in booking of grab, communicating with the driver on our behalf, storing our luggage and providing us with free snacks). The location is fantastic, right in the middle of the weekend market (but we couldn’t hear any of the noise from our room, soundproof walls I guess). Locating the hotel for the first time might be challenging (Just look for the most posh looking entrance on the street). Thank you so much for the stay and hospitality.

Room 402 aircon could be a little stronger since the weather outside is a bit warm

🇮🇳

Pal

8.2

May 2023

1) The room was very big with lot of lights & airy. AC was working good. 2) Breakfast spread was good 3) The location was excellent, just you come out side & there is the night market. 2-3 mins walk to Hoao Kiem Lake, lots is utility stores, money exchange options & restaurants in close vicinity. 4) Staffs behavior and there English speaking ability was excellent.

1) In bathroom shower, always it was the hot water coming, we could not manage to get proper cold water which was very essential in a hotel summer day. We mentioned this to the staffs but they did not send someone to check that, so it seems they know about the problem, this is not good at all in this room. 2) We checked in at almost 3-4 AM in the morning, & at that time, we have been asked to pay the huge amount (room charges & La Casta cruise charges which we booked), this was not informed earlier, so we did not have that much of money exchanged at that time. I need to call the main lady Hana at that night, & managed somehow. Next day I had to exchange the money & pay the full amount.

🇨🇾

Andreas

8.2

April 2023

Room, location, staff were 10/10. Breakfast was good too and considering the price i would say it was very good value for money.

Unfortunately the first 2 nights the A/C was switching off every 3 hours and as a result i was sweating heavily in my sleep and my pajamas and bedsheet became all very wet. Of course interrupting my sleep at least twice every night under these conditions was not the most pleasant thing. I was therefore disappointed when the staff not only did not offer any complimentary compensation but instead they even charge for a small bottle of water I have used from the minibar :(

Points of Interest Around The West Hotel & Spa

Attractions

Dong Xuan Market

0.3mi

St Joseph’s Cathedral (Nha Tho Lon)

0.3mi

Long Bien Bridge (Cau Long Bien)

0.5mi

Vietnam Military History Museum

0.7mi

Vietnamese Women’s Museum

0.7mi

Hanoi Opera House (Nha Hat Lon)

0.8mi

Vietnam National Museum of History

0.8mi

Vietnam National Fine Arts Museum (Bao Tang My Thuat)

0.9mi

Presidential Palace

1.1mi

Phu Tay Ho

1.2mi

Ho Chi Minh's Residence (Nha Bac Ho)

1.2mi

Tran Quoc Pagoda (Chua Tran Quoc)

1.3mi

West Lake (Ho Tay)

1.3mi

Vietnam Museum of Ethnology (VME)

3.4mi

Van Phuc Silk Village

6.2mi

Restaurants

Restaurant #1

Ambiances

  • Family Friendly
  • Traditional
  • Modern
  • Romantic

Amenities of The West Hotel & Spa

Spa/Wellness packages

Restaurant

Free wifi

Room service

Air conditioning

Kid-friendly buffet

Tour desk

Private entrance

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Patio

Landmark view

Elevator

Balcony

Upper floors accessible by elevator

Free toiletries

Bidet

Soundproof

Stay rules - The West Hotel & Spa

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - The West Hotel & Spa

When are the check-in and check-out times for The West Hotel & Spa?

The designated check-in period at The West Hotel & Spa begins at 02:00 PM. As for check-out, it's before 12:00 PM.

What's the nightly rate at The West Hotel & Spa?

The West Hotel & Spa has a starting price of $39 for accommodations. Do remember that actual rates might deviate based on the room and date. Insert your dates for a detailed price view.

What are the room types available at The West Hotel & Spa?

The West Hotel & Spa offers a variety of room types including Deluxe Double Rooms, Family Rooms, Triple Rooms with City View, Deluxe Twin Rooms, Superior Double Rooms, and Junior Suites with Balcony. Smoking is not allowed in any of the rooms. The rooms accommodate between 2 to 4 adults and may include either a Queen size bed, Twin beds, or a combination of both. Room sizes range from 248 to 409 square feet.

What activities does The West Hotel & Spa offer?

Guests at The West Hotel & Spa can spend their time enjoying a range of leisure amenities. They can relax and unwind with the various spa/wellness packages and treatments available, such as full-body massages, foot massages, and facial treatments. The hotel also offers a spa lounge/relaxation area and spa facilities for guests to enjoy.

For those looking for more active pursuits, guests can rent bicycles and go on bike tours or take part in walking tours of the area. Additionally, there is the opportunity to participate in cooking classes offered by the hotel.

As for dining options, the hotel features Restaurant #1, which offers ambiances suitable for families, as well as a traditional, modern, or romantic atmosphere.

Are there restaurants located within The West Hotel & Spa?

Yes, the hotel has a restaurant on site called Restaurant #1. The ambiances offered at the restaurant are Family Friendly, Traditional, Modern, and Romantic.

Are both cash and credit cards valid payment options at The West Hotel & Spa?

Yes, both cash and credit cards are valid payment options at The West Hotel & Spa. They accept cash as well as Visa, JCB, Mastercard, UnionPay debit card, and UnionPay credit card.