We were upgraded from a double room to a suite which was pretty nice. The staff is incredibly friendly and helpful... we did not experience such hospitality in the three weeks of Vietnam before. The room was big and with a view of train street from the balcony which we didn't expect. Would definitely recommend staying there.

The bathroom is quite small and the water gets so hot that I burned myself the first time opening the tap.

The staff are incredibly helpful with everything. They helped me organise so many things and personally arranged for my headphones to be brought to Sapa when I forgot them at a local bar. The service is incredible. The beds are soooo comfortable. Right in the center :) can watch the train pass from the window. They also let me store my bags while I was doing short trips and use the dining room to repack my bags when I returned to Hanoi. They also helped me book all my transport and made everything hassle free. Thank you guys! You make the Spoon Hotel stand out with your attentiveness and kindness!!!!

I loved everything

Hotel is located right beside the famous Train Street. It is also walking distance to the Old Quarter. Bed was comfy. The staff are extremely friendly and helpful and went above and beyond to help us. I really want to praise Ms. Thào. She arranged all of our trips for us and contacted the companies if we had any queries while away in Sapa and Ha Giang. She was in constant contact checking in to make sure that we were enjoying ourselves. She arranged take away breakfast for us on the mornings of our trips and when we left for the airport. We were sad to say goodbye to her and the Spoon Hotel.

Due to its location, it can be quite noisy on the streets with people and passing trains. We couldn’t use our travel plugs in the room as they kept falling out of the sockets.

I normally don’t write a review, but I just want to take a moment here and thank all the staff from Spoon hotel. The staff is very nice and helpful as they helped us with booking a day trip to Ninh Binh. My husband was sick so we had to reschedule our trip to Ninh Binh. The staff went above and beyond to help us with everything. They helped us with any questions we had. Also, the rooms are clean and comfortable. For breakfast you have different options like baguette, pancakes or noodle soup. Besides that, there is a small delicious buffet with banh cuon, sticky rice and fresh fruit. I would definitely recommend Spoon hotel!

Above all, the staff was very friendly and hospitable. I stayed in a double room with a private bathroom. The matress was very comfortable to sleep on. The beddings were clean. The bathroom was also clean and functioned very well. The room had a small window for ventilation, but I kept it closed because I didn't want the hot air to come in through the window. They have more than ten options of breakfast from which you can choose one item. I chose fruits with yogurt and a cup of coffee with milk. I was served a bowl of chopped fruits, a pack of yogurt, a plate of sliced fruits, and a cup of creamed coffee. Overall, I enjoyed staying in Spoon Hotel.

Everything was fine!!

Absolutely loved our stay here. We got the family room for 2 nights facing the street. Rooms are clean and large. Location is good with everything close by, a short walk to the lake and the night market. You also get free breakfast. If there is one thing that stood out, it’s the staff. They are super friendly and the hospitality is excellent. Special thanks to Thao for her great communication and making everything seamless. Hoang Anh and Phuc were also very helpful. We also booked our Trang An tour and airport transfers with them, again loved it.

I have no complaints

Great budget friendly hotel!! We stayed in the Queen room and it was spacious, clean and comfy. We had breakfast included which was good value and the breakfast itself was perfectly good. The location is good too - right around the corner from train street & a 10 min walk from the heart of the old quarter, so far enough from the craziness. The best thing about the hotel is the lady who runs it. She really went above and beyond to ensure that we had a great stay, from sorting out excursions for us to packing up a breakfast on the go when we had to leave early. Everything was made so easy for us. We actually returned to the spoon hotel for a night after an excursion and they had all of our luggage, laundry etc waiting for us. Thank you for such a great stay!

The service here was above and beyond, staff acted as travel agents and booked tours and transport for us. They even checked-in to make sure we had on-time pickups and drop offs. Truely cannot fault the staff and service. Great location, right next to train street which was fun to watch from our room and on the doorstep to old town. Can even walk easily to the train station. Breakfast was included. Good aircon and a fan.

Not the nicest hotel of the trip but good for the price, everything worked and the location was great.

The welcoming and super helpful staff of Spoon Hotel makes a difference. The staff made sure every aspect of my stay was taken care. The employees are very supportive, always smiley and focus on customer's high satisfaction. Thanks to Thao, Moon and Phuc, their support as well as the tours they booked for me I had a great time in Hanoi. The breakfast was good and always taken care. There is 24 hour reception which is very helpful.

The cleanliness needs a little improvement however the staff is there to support any claim you may have.

The hotel is super clean and the position is also perfect to walk in Hanoi. The staff is so willing and caring and offer the best service ever. You can also buy tours with them (which I highly recommend as they were the best tours we had during our long trip in Asia). We want to thank Thảo for all her efforts to make our stay so lovely, she was always there to answer all questions and solve our issues. We cannot be happier we chose this hotel for our stay in Hanoi!