It was one of the best experience I had. The hotel, the rooms were very clean even though there was a construction work. All the reception, housekeeping and breakfast/restaurant staff were very helpful and always met us with happy and smiling faces. Special thanks to Poli and her staff for all friendly conversations and helps during our stay. The hotel is just walking distance from the city centre. I highly recommend it to anyone.

While booking the hotel it was saying "free parking" but while checking in we have been told "it is not free". Didn't want to make a big thing out if it but in general parking can be free for the hotel guests.

Good location

The room was cold and the stuff stoll my things and then they bring it back to me and the clean lady was not bulgarian….. we are in Bulgaria how is posible thath the stuff in not Bulgarian they spoke to me in englesh and the botels for the water wasent clean

Excellent food, friendly staff, clean room, comfy bed and great bathroom. Location for our work whilst there was excellent too. We particularly enjoyed the vibe of the bar in the evening.

Room was comfortable, clean, shower was nice, breakfast, location, gym and the hotel lobby.

An espresso mashine is missing in the room and it would be nice if there was a pool in a hotel.

Top level. What can we say? Simply wonderful in every sense. The bathroom, the bed, the cleanliness, the staff- everything to spoil you and make your stay a joy! We'll be back!

The hotel was excellent and every staff member was both helpful and friendly. Spa was a slight let down but overall a fabulous stay

It was excellent.

Renovation makes parking difficult because you have to drive around the block to park in a different parking lot. It's not a big deal and will go away eventually but it was hard to figure out at first.

This is my 3rd stay in the hotel, which means i like it. Location is really good especially if you travel by car. Room is comfortable and they serve great breakfast

There was some unpleasant odor in the room. Also can not understand 5 stars hotel not to have free access for internet (except for honor members), no complementary water in the room, no sleepers…

The staff are fabulous. The restaurant excellent and overall this is a perfect to stay when visiting Sofia.

Breakfast and dinner were great. Excellent service and a very friendly staff.

Sadly, no swimming pool.