Very helpful staff, great location and nicely appointed and large rooms. Bathrobes and decent sized towels in my room, which was lovely. The Bluetooth ceiling speakers were a bonus.

No hairdryer in my room. It's a small thing but as an international traveller I don't pack one. I likely could have asked for one, but couldn't be bothered.

Here's a tip about room and bed types - they call things differently in some countries. I learned this, and now I will ALWAYS check with the hotel directly. Even if you've booked through Booking.com, it makes sense to check directly with the hotel independently. And be specific about what you require. They may not understand that you're expecting a certain type of bed arrangement, even if it is listed as your preference - the words have different meanings. And you shouldn't have to pay an extra amount for a different type of bed. All it requires is a little direct communication to understand fully. I'm not faulting Booking.com on this, but I am hopeful that descriptions could be amended to reflect the reality of a situation.

The location of the hotel is fantastic for everything. All the staff went above and beyond being helpful - it was my 40th birthday during our stay and nothing was too much trouble. We ate in the restaurant both nights and the staff were fantastic at amending my order for my needs. The front desk ordered us a taxi for our trip upto Leigh for a day at the Royal yatch and the taxi firm were brilliant too - I prefer hotel “approved/siggested” firms to finding one on Google when I’m away from home.

Nothing - the location is fabulous; the staff are friendly; the restaurant was lovely.

We had an amazing stay celebrating our babymoon! On arrival we were told we were upgraded and when we opened the door to the room we were blown away. The standard of the interior and decor was brilliant and we had a coffee machine and two TVs! We had a lovely congratulations message with macaroons. We drove and the hotel offers 20% off parking which made the cost very reasonable. Nothing was too much to ask. This hotel we will be coming back to and will be telling all my friends and family about. If you are in doubt you should book this place!!!

That we had to leave

Pretty much everything, lovely building, warm, welcoming, great location, nice room with excellent bathroom, everything you could need in there, whiskey on arrival, good mini bar, coal fire in reception, quiet, nice bed etc etc

The parking is a little far away and there were roadworks which meant I got very lost, but sorted it out eventually with help over the phone. The restaurant and bar closed a bit early in the week.

The location is great, especially the elevator up from the train station exit. Staff were very friendly, and I appreciated the water and whisky left in the room. Bed and pillows were very comfortable. Room service breakfast was prompt. Oh, and highly recommend checking out what movies are being shown at the cinema at the hotel - what a treat!

The bathroom floor is pretty but SUPER slippery - I actually fell the first time I walked in and bruised my knee. Also, of the two bars on property - The Press and The Hide - neither appeared to be open when I visited. Finally, if you're counting on having a GHD hair iron in the room, those are offered only in suites.

Stunning decor. Excellent breakfast with efficient and friendly staff

Went to the amazing looking bar near closing time after a late-ish arrival. Barman didn’t seem too pleased to see us. We ordered margaritas - he had to look it up in his cocktail book. Sadly, they weren’t great.

Staff were wonderful. The room was very quiet. Food was excellent. I thought the grand cafe was very well priced. I also really enjoyed the staff being able to show their own style and flair with the uniforms and hair and nail polish. So fabulous to find a high end hotel that doesn't make it's staff look stuffy and hold them to old fashioned standards. Breath of fresh air

We stayed in a double room but the bed was two beds shoved together and wasn't the most comfortable. Mini fridge wasn't cold. Very minor complaints

The staff was exceptional from the start. We were celebrating our honeymoon and they went above and beyond to make it such a memorable stay. Every staff member we met was friendly, helpful and went out of their way to do anything they could during our stay. The hotel is gorgeous and perfectly located to all that we wanted to be close to. The bed was so comfortable, the room was large and had everything we needed and then some. When we return to Scotland we will without a doubt be staying at The Scotsman again.

The only thing that I noticed was our carpet looked like it needed a deep cleaning. Stains from previous guests like drinks / makeup that fell on the carpet. The room was impeccably clean besides.

Hotel was lovely beautifully decorated and luxurious. It couldn't have been situated any better turn right you are in the old town and turn left you are in the new town. Our room was spacious and comfortable couldn't fault it.Staff were lovely and friendly they were an asset. It's such a grand building it really is lovely 😊

The food was the thing that let it down,we had a meal in the grand cafe the surroundings were amazing but the food was average to say the least and breakfast was very poor and expensive (nearly £50 for two) I can honestly say I have had a better premier inn breakfast,bacon was tough and all the hot stuff was only just warm and continental selection was very small it's such a shame because the hotel was such a treat.