The reception at this IHG hotel was very good in terms of the welcome i was given and it had the times of all the buses to the airport clearly visible . The bustop is on the road right outside, my flight was very early and i didn't want to walk in the dark although it is walkable without cases. I liked this modern large room. it was a good size, the bed was comfortable, it was very quiet and the shower room made me want to have a shower.

I think the airport hotels at Luton maybe a little over priced. They aren't right at the terminals which is a drawback.

Proximity to airport, parking, DBB value, food quality and available selection, shower and dove toiletries, quiet rooms.

Room too small to open suitcase, food tables not wiped adequately, thin, small duvets.

Great place to stay. Good location and even though near the airport the rooms were very quiet and comfortable. The bed and pillows were very comfortable and the heating/ cooling in the room made for a great night's sleep. The room was cleaned every day with new towels etc supplied. Good quality shampoo and soap. The breakfast was excellent with a good choice of food. The bar was a nice place to sit and chat in the evening The staff were super friendly and so helpful.

The parking was a little tight if you turned up later in the evening. But this was only a minor inconvenience and should in no way take away from a great place to stay

Jake at reception was excellent could not do enough for us . Kielbasa in the restaurant was fantastic and explained all the menu . Food was delicious and service was very good. The young lady in the morning Eliza ( I think) was excellent and helped me with my luggage . Jake did everything in his power to make my stay wonderful ( he is definitely management material)

The night reception guy from Bulgaria was rude arrogant and did not want to help . There were lots of staff but he would not help bring my bags from the room or help me weigh them. He was flabbergasted that I spoke Bulgarian and I asked him in Bulgarian why he did not want to work and explained he was lucky to be given the opportunity to work in the U.K. I am disabled and have two broken vertebrae in my spine. I have a haunch and I explained this to him, he said his back was worse . Please don’t let kitchen staff take food on a fork and walk around eating it , please get them to use a plate it’s most off putting to customers.

The room was very big (ordered the bigger option), clean and cosy. Not critical, but was a little strange to be in room which is adapted for disabled people, including cords for emergency call, handles in the toilet and shower. The check-in was very fast and friendly. The restaurant is nice with enough options for dinner. It is close to the airport, so good to chose for an early flights.

The distance to the terminal is not too long(around 500m), but the way is mostly uphill. So if you have one backpack, it can be OK. If you have a lot of luggage, it won't be easy for you to walk to the terminal. I took a taxi for 10 GBP (3 min. driving). The remote control of the TV is not genuine and it is not friendly for use. I would expecting the TV to be smart, including so basic features like Youtube.

the cleanliness of the room was excellent and the cleaning staff were polite and friendly.

My pass-card kept being rejected at the point where only staying guests can access the lifts. This meant on most occasions I had to go to the reception desk and have my card reset. It could mean waiting until other new guests had checked in, and all I wanted to do was to get to my room after a long day!! I was advised that I should not keep my room key anywhere near my mobile phone or car keys - but I know about this and used separate pockets in my coat for each item. The staff were not sympathetic to my explanation. but it was very annoying. As an Airport Hotel I can understand that there has to be car parking charges, but I think they are very high, and it is an extra cost on top of the Room Tariff, making the stay on the expensive side.

I loved that the facilities were decent and the room was clean. There was a good selection for breakfast, and the room service was decent. Overall, I'll say that it is good value for money (particularly with the extended stay option), as we have stayed in other hotels within the same location and we are able to make that comparison.

The staff were not particularly warm. They responded to queries and carried out their duties. However, they didn't necessarily make one feel welcome. They often came across as quite blasé. I would say the housekeeping staff were probably the most pleasant of the lot!

Location. Good size rooms

A bit pricey for what you need it but i guess it is what is is.

VERY proximal to airport. Short walking distance 10 minutes. Reception staff very nice. Breakfast starts 7am but my flight was 07:30am but receptionist informed morning staff to make available some early morning breakfast. Clean rooms and bathrooms. Adequate kits and soap shampoo. working tv. proper facilities. all good for one night stay.

Airplanes audible but I wasn't too fussed as simply used ear plugs. Although walking distance, it may still be bit challenging access for people with mobility issues but a short taxi ride should address that.

We liked how close it was to Luton Aiport although the walk was longer than we expected. We also thought the bed was very comfy. The room was clean and tv was easy to use.

Room was slightly small, not much room around the bed Only plastic cups, and coffee mugs, would have liked actual glasses for water. Room seemed clean but the bathroom tiling wasnt very clean and grouting between tiles needed cleaning or redoing. Overall prices good and not really much to complain about. Would stay again if needed