What I did not like was that there was no extractor fan in the room Toilet- bad omission. There were also a few things which appeared to be a little Woke (maybe it was lighthearted fun) i.e. the reason that cash was not accepted on the sign at the desk, reference to staff as collaborators and room designers and a few others

I loved the location, the view, the shower, the room comfort and the car valet service. The staff were friendly, but I think just a little inexperienced for a hotel of this class. Check in was ok, but no one offered to help us with Luggage. Their knowledge of the area and the restaurants, for example, was very limited. One of the check in staff, while very pleasant, could not help us with basically anything outside of the hotel as he was only there a week. As the first person we met at the hotel this was poor- but not his fault

Room styling? Shower it amazing, Bed is super comfy

The parking there's no parking and cost $50 to park your car makes the price of your stay very expensive and we waited 35mins for someone to bring our car out this morning

The hotel is stunning, with beautiful decor and a charming ambiance that immediately catches your eye. The location is excellent, and I appreciated the attention to detail in the overall design. The housekeeping team went above and beyond when they found and returned my forgotten jewelry, and I was grateful for the hotel's help in sending it back to me. The facilities were clean, and the hotel had a pleasant atmosphere overall. I also enjoyed the comfortable amenities and the fact that the hotel felt modern and well-maintained.

Additionally, while the staff were polite, I felt the overall energy could have been a bit more engaging, as it would have made the experience feel even more welcoming. I was also charged for minibar sparkling water that I didn’t take, but fortunately, I was able to dispute the charge and receive a refund.

Great concept. Lovely space, great location

Space was lovely but over furnished, had couch and side table along with table and chair all stuffed in the corner made it impossible to use. Too much furniture for space .The beautiful floor rug was badly stained. We received a price on booking for the 3 nights of our stay only to find out after our stay when our invoice was emailed to us that the first 2 nights were $208 & $225 which was fine but the third night which was a Wed was $378 more than $150 increase on the previous night if we had been told this before booking we would not have stayed.

The furnishings & the extra personal touches in the rooms like water bottles, locally made chocolate & the robes.

Our pre booked reservation at the rooftop bar was given away to someone else. They said we had arrived & already seated us! Obviously someone made a mistake or someone had exactly the same name?! We were then seated in the back of the lounge area which is the total opposite of my booking to have window seats (booking made weeks prior to visit) we complained & only then they tried to fix the situation but had to wait for a table to clear for us to move to the window seats! Fortunately our dinner reservation in the restaurant next door made up for it & gave us a wonderful table with stunning views & our waitress surprised us with complimentary Champagne for our Wedding Anniversary! Our waitress was very professional & the best service!

The location of the property was great! Easy access to most things including the light rail.

The property does not accept cash even though it is a form of currency due to the 200 odd germs found on a bank note as a sign stated at the front desk. This was most disappointing from the company as keeping cash flowing in Australia is important to ensure we can still use physical money otherwise it won’t be available. Due to not taking cash the company puts in a transaction fee for using your card, so instead of paying $512 at the desk it comes up to $517 and then you also pay a security withholding fee of $100 which has a surcharge on that for using your card again.

Central location, friendly staff, clean hotel on the newer side. Free films, comfortable bed, great aircon. They will also lend you umbrellas if you ask the front desk.

$50 valet parking plus an extra $10 to charge EV even though we brought our own charger and there was free nearby charging stations. To park the car for the valet drivers, there was no space outside of the hotel so we had to loop around a few times. Instructions could be clearer on the process and charges. There was also no space on our first night so we parked on the street. We were also charged twice on my credit card for the parking and breakfast, even though we didn't have breakfast at the hotel. I called later and the duplicate charges were reversed. King room on the smaller side and they did not tidy it on the 2nd day so we called to request more coffee, loo roll and towels.

Beautifully appointed 5 star rated accommodation Great mini bar (if you are interested in that) Really comfortable beds Clean and beautiful Simple check in Love the refillable water containers Staff at hotel super friendly and professional

Tiny issues; If you have mobility issues Definitely book underground parking, there was an option of parking at nearby parking station which was a 5 min walk. Missed email that informed us of parking, so keep an eye out for that. Didn’t see how to opt out of housekeeping until too late (some hotels have something you hang on door) - if being eco friendly is important to you.

Beautiful hotel with great customer service in a good location. Check in was seamless the beds were like sleeping on a cloud. We went to the 9th floor for Cocktails in the evening one little miss with the margarita which was fixed with no fuss and onto a couple of amazing signature cocktails, do yourself a favour and have a smoked old fashion (wildfire) my wife was super impressed and the Amandarlin was impressive, if you pre order breakfast when you arrive you will get a great discount which is good value for a quality breakfast...cant wait for our next visit thanks to all the staff.

Nothing

Nicely designed room, comfortable bed and pillows. I had room service dinner and breakfast, both of which were pretty good. They were nice enough to give me a toothbrush when I realised I had forgotten mine. Nicely stocked mini-bar.

Everything is done on an iPad and it didn't work at first (tabs were greyed out and couldn't be tapped) and no one answered the phone when I called guest services, so I had to go down to reception to ask them to fix it. When I ordered dinner there was no option to say how I wanted my steak cooked and it arrived a bit overdone. It would have been nice to have some salt and pepper on the tray. These are fairly minor issues though.