No waiting at reception on checking in, the room was beautiful, quiet and comfy. The little kitchenette was a bonus and so well designed. All the staff we encountered were friendly and efficient, and we really loved the quieter location of the hotel. Really very satisfied with everything.

Breakfast arrangements were a bit strange, I realise that there are very adequate dining facilities close by but not having an actual breakfast room in the hotel was a bit different, however the little kitchen in the room was well equipped so you could buy a few staples for breakfast, such as cereal and yoghurt and the difficulty was overcome. It wasn,t a drama, and didn,t take away from the comfort of the hotel .

Location was excellent, really close to the city/Martin Place/Circular Quay. The bed was really comfortable and the bathroom had some nice touches and amenities. Some staff were super friendly.

Ideally would be great to have things like room service (wasnt available), a gym that is in the building. It put me off having to troop around Sydney to find the one you are affiliated with. Would also be good to have a price list for the mini bar in the mini bar rather than everything online. The person that checked us in was not too friendly and would have liked a warmer welcome.

The location was the best aspect of the property

On arrival, around 5pm, we were met by a male staff member who was very dishevelled and untidy although he did seem to know what he was doing. There was also a serious leak from the bathroom through the wall of the shower onto the carpet. It was saturated by the time we discovered it House keeping did not notice it Also they did not top up our complementary supplies. We were able to get some through reception. There was also a serious stain in the toilet bowl which was very unpleasant and the seat of the toilet would not remain up when in use. Breakfast provided at a local cafe was sufficient

Location is great. This was our third visit in twelve months, last two times while booking in have heard other guests being given an upgrade or a free cocktail yet have never been offered any loyalty bonus.

Very few supplies as in coffee 3 sachets sugar 3 sachets 4 coffee pods 2 of them decaff. The bathroom had two containers of shampoo but no body wash/soap. No, toilet brush. The company is obviously spending money on a new modern vibe, however, their tradespersons are letting them down, cracked/ mutilated tile, grouting not cleaned properly after tiling, presents as less than clean,if they were employed at my home, I would not be giving them return business.

Locality was perfect, Room was clean and well appointed. The young lady with dark curly hair Selena? Worked evenings total asset to your business. - Amazing customer service.

Parking - the Wilson carpark was advertised as full, kept having to drive around the block to unload, then the reception was unattended, our room which we were told would be ready for an early check in was not ready, ran late for an appointment. The phones don't work we rang countless times prior to arrival the phone rings awhile, goes silent for longer then thanks you for your call and hangs up, the 1300 number is not answered, this is not good for your business or your potential clients.

Excellent location. Room was comfy and excellent for the price. Very quiet.

There was dishwashing liquid but no tea towel or cloths. A small brush and pan would have been handy.

Location was great

There was no TV reception free to air in our room so they moved us rooms but the TV reception didn’t work either so we went back to our original room. Our room never got serviced even after putting out the please make up our room. I rang reception & they stated that it would be serviced. We got home after 8pm no room service so I called reception & they provided us with fresh towels. No teabags we’re provided.

Lovely furnished room and good facilities. Very nice restaurant for breakfast across the street who were exceedingly accommodating.

Not much storage space so wouldn't recommend for a long stay. Also, if on holiday rather than a business trip maybe look elsewhere with the hotel being in a business-orientated area. However, this wouldn't put me off returning to stay again.

Location was excellent to the Theatre Royal and local attractions. Free wifi and digital TV channels so hubby could watch the footy later. Good to have a microwave and sink, fridge. Bathroom an great size including an ample shower which was lovely and hot with a gentle yet effective spray The Piccolo Me cafe was excellent for breakfast and I am sure would have supplied a nice lunch as well at a reasonable cost.

Housekeeping did not refresh our t bags or milk. I did ask for almond milk, but they were unable to help supply a jug of it. Also the first aid kit needs an ice pack. My husband overbalanced while walking up the stairs and ended up rolling down 4 stairs. Badly bruised but nothing broken. The reception was busy with only 1 person on , and he went to look for something, but nothing appeared. We ended up going to the room and getting ice from the level 6 area (which we were on luckily) to put into the facewasher for his head and hip.

The hotel's location is VERY close to Martin Place Station which was where we started our journey. Check in was very quick and easy and the staff were very friendly. As breakfast was included, we were given a token to a nearby Cafe where the breakfast options were quite satisfactory. Check out was, again, quick and easy and the concierge offered to mind our bags while we explored the city.

In the morning, there was no hot water for a shower so we had cold ones which was not a pleasant way to start the day. When we brought this to the attention of the reception staff, we were told that gas works up the road had interrupted their supply of hot water. Although they were apologetic, I thought there should have been some small compensation.