Place was clean and tidy and the location was excellent.

I had to pay a deposit for the room. ( not unusual) After not receiving it back after 10 days, I contacted them and they apparently processed it. I shouldn't have to contact them and as of writing this (12 days after check out) it has still not arrived in my account. I always leave my room exceptionally clean and I am sick of companies making interest with my money in their banks. I will not stay with them again due to me having to chase up my money. I will not be recommending them to anyone.

Room size was amazing and unusually big. Check in lady was lovely. Your website says onsite parking is $40 and does not explain that its valet parking. The cost is actually $50 and I also didn't know that I could leave my car in Valet parking with Mantra all day if I wished to look around Southbank. I wasn't told that until the valet gentleman brough my car back. One more small detail, I was told that my bond $50 could be used for valet parking when I check out but when I went to check out the attendant said no that is not possible, we need to check your room.

Overall it was a great stay. Just the miscommunication about the car was really all I could fault.

Large room- small overgrown balony so no view. Bed was very comfortable and king size so plenty of room to move about.

Cupboard hanging space was almost non existent. Only a tiny area for pants/dresses (had to remove the ironing board and suitcase stand to access it). Couldn't really even hang tshirts and jumpers properly as the safe sat too high in the 'cupboard'. For such a large room, expected to be able to hang more than 5 items of clothes.

Included breakfast was very convenient and delicious, and the location was perfect for everything we needed.

Not really a negative… as wasn’t the only option available but the price of the valet parking was a little bit expensive at $50 per night (up until recently was only $40). However, the convenience of just parking out the front and having the car taken away for us and bought back upon request was very handy and saved us having to find a park and pay for parking off site.

The staff who greeted us were friendly and knowledgeable, greeted us by name as we walked through the door! The room was spacious and comfortable with all of the amenities we could ask for. The location was fabulous! Easy access to restaurants, entertainment and great walking. Safe, lively, neighbourhood!

The only thing I would change is the hours of the restaurant - It was closed during the day on Saturday when you were looking for a bite to eat.

Friendly, efficient staff in restaurant and reception. Comfortable room, excellent room with good facilities. The magical reception staff who found me some fresh fruit late at night after the restaurant had closed.

Poor / lack of lighting in the kitchenette/ hallway of room 610. Difficulty in getting lift to recognize my key card and take us to the 6th floor at the first attempt.

We were upgraded to a single bedroom which was a good size, the staff were helpful we got valet parking which was much easier because we didn’t have carry our bags around the city, they were very fast on taking our car when we arrived and returning the car when we wanted to leave, the room was very quiet considering the hotel is right next to the train tracks, the location Is prefect for access to Southbank

It was a bit hard to find at first when we drove pass due to the vines cover a lot of the sign from the road and there’s not much parking at the front, the pillows were terrible and lumpy, having to step in the bath to have a shower was a bit tricky and could be dangerous stepping out due to there is a bit of a drop, it would be good If there was a step on the outside of the bath

Great open room, mini apartment, kitchenette, lounge room with a big balcony. It was clean and the staff were helpful. Great breakfast in the restaurant, very close and central location to the many Southbank facilities and activities. If you have a car, the valet parking was good and affordable.

Overall it was a great stay. I found for my particular comfort and expectations the bed in our room was small for 2 people (regular double bed) and quite soft, meaning I didn't get much sleep. But otherwise the room package and facilities were great.

It was the Riverfire weekend and I received a lovely welcome pack and a hand delivered card - very nice touch!

The first morning I booked my car to be bought around by the valet and the message wasn't passed on so my car wasn't there when I needed it causing a 10 minute delay - but Vicki was lovely and went to get it straight away and the next morning she had it ready and remembered us - I liked that

The staff were so helpful when we asked for an early check-in. As we were travelling down for a show, they were so accommodating. Comfy beds, amazing pillows!! I was a returning guest and I will be back again!!

We requested a particular bed option and didn't have it in either room. We were told the rooms weren't interconnected and they actually were. The restaurant had a fantastic menu but we were told that they had a limited meals (not the full menu)