The staff were great. There was a Booking.com mix-up with the booking and the staff did everything they could to help. All of the staff were friendly and helpful. The hotel is in an excellent location. The Bistro food was excellent too.

The stairs were a problem. An elevator should be installed, the stairs to the rooms are a burden to the elderly and mothers with prams. I asked the staff if something could be done, but they said it was out of their hands, management wasn't favorable to the change at present. The TVs through the hotel did not work throughout our stay of 3 days. A systems technician was obviously not called in, but that may have been because of the holiday period.

I live regionally and had a 50th nearby, so booked a stay here for convenience. It's a good spot, right in the Sandringham village shops, so if you want breakfast or to go to the supermarket, it's easy. It's above a pub, which I was concerned might be noisy, but it actually wasn't. Bed was comfortable. You even had water views (ok, over the pub roof, but still quite pleasant).

The check in desk isn't manned and there's a number to call - which no one answered after a few attempts. Luckily someone serving in the pub noticed and went to get someone. So not a major issue, but something to be aware of.

Just a very short walk from the train station making it easy to get to without a car. Room was good with ample tea/coffee supplies as well as complimentary soft drinks. Bed was very comfy and there was a view over the roof towards the sea. There was no noise from the pub below but I was there midweek. I ate at the Grillhouse below both nights and my meal was delicious and very good quality. There was also a drinks voucher and food discount. Staff were very friendly and helpful.

There was a constant hum from the downstairs aircon/fans but not too bad.

The location was fabulous: across the road from the beach, train close by, located in the Sandringham village with numerous eateries to choose from and quaint little shops. We had free parking.

The major downfall for us there was no lift. Having heavy suitcases navigating the stairs was a challenge. If you had poor mobility think about another location as there are quite a number of stairs to negotiate.

Across the road from Sandringham beach. Easy access to shops and train station. Gorgeous view from our window! Staff were so friendly upon our arrival and presented us with free drink cards for the restaurant downstairs, as well as 10% of all meals. Even though the restaurant and sports bar were quite busy and noisy downstairs, 2 couldn't hear any noise in our room. The complimentary mini bar was a bonus!

Hubby found the mattress a little soft.

Friendly staff, easy parking, quiet, clean room, air-con / heater good, shower good, room size good for a couple, good price, close to train, close to plenty of restaurants and cafes

Mattress was too soft - not terrible but you do feel yourself sinking into it rather than on it. Would not stop me staying here again but a small refresh is in order.

Friendly hosts the whole time we were there. Thankyou Michelle & Tony! Excellent location Complimentary biscuits, drinks and water, daily room service $20 lunch specials with drinks at bistro. Everything at your doorstep here from the beach, coles, cafes, restaurants and train station Great place to come for summer ☀️

Besides having a little wardrobe, would have liked to have some clothes wall hooks to hang our coats as we walked in. The shower didn't have much water pressure. That's all. 😃

Good location and very friendly staff. It was a short drive to the various attractions that we were keen to visit. Parking was easy and on site. There were nearby supermarkets and restaurants for a quick breakfast and dinner.

There was no lift up to the second floor. This would not have been an issue at all except that I had just strained my back before coming on the holiday! I wouldn't consider this to be a big factor but just a warning to the mobility impaired.

The location is ideal for those wanting to visit the city but don’t want to be “in the thick” of the city. Next to the coast and a 20 minute train trip is perfect for getting around locally or into town. Rooms we’re clean, quiet and up a stair case from the main area of the pub.

Parking was a little troublesome in the afternoon as people coming for dinner were using the dedicated spaces for motel guests. Had to move my car a couple times later at night when a space became available.

Great location, good room with everything we needed for a one night stay and quite good value for money. It was surprisingly quiet even with the window open.

No complaints about the room at all. Dinner downstairs was only average, though the drinks voucher was a very nice touch, making it even better value.