Excellent location, comfortable and spacious room, friendly and helpful staff.

Furnishings had seen better days - chair and couch cushions were old and tired. Dining rooms were closed and so very little food service available for dinner / evening.

Fantastic staff. Very friendly & helpful. Special order breakfast was a plus, although the selection was ample and varied. Great location-close to many sights. Lovely pianist in cafe one evening. Very talented. Outdoor terrace dining was enjoyable. Very nice to have mall with small grocery nearby for essentials. Housekeeping staff was flexible and accommodating. Good size room.

The mattresses for the twins need replacing. They were very spongy — like a trampoline. Oooo. Fire alarm was a surprise.

Breakfast staff was great and spa was nice to have.

Hard sell at the front desk at check-in in front of guest. Attendant said he could see from my reservation I requested one large bed instead of twins. Then says he has plenty of king beds if I’m willing to pay another $50 euro a night. This made the whole experience feel cheap, particularly when you are already spending 350 euro a night, and it was embarrassing in front of guests. This is a bad practice. If you have plenty of king beds, don’t offer it unless you’re willing to provide it. If a guests wants to pay more for a larger bed, they will state this and ask you if there is availability.

Location, brightness, elegant The concierge was fantastic in his knowledge about the city tours and very helpful to cater for our need. Thanks heaps for his kindness and assistance

No swimming pool Reception was a bit not cooperative to provide city view room as booked. The room was facing walls of next building. After hot argument I was moved to city facing room. That was not pleasant especially the reception attendant argue that the room initially allocated is city facing. He was not cooperative until I showed him photoessay of sceneries from room window

Every single detail about our stay was brilliant. We love and usually stay in old hotels and this one did not disappoint us at all. The front desk manager was beyond helpful, restaurant staff was just splendid. I’d like to congratulate the hotel’s chef on recreating a true royal feeling to the dishes that resembled 19th century culinary art of Vienna. The location of the hotel is just what you need! Especially if you are planning to hire a taxi or just want to walk around the centre. A marvellous experience of the last Advent week for us!

Whenever we called the reception from the room there was no answer. Going down to the lobby and asking for small derails was not a problem because the hotel’s lobby is just impressive and you don’t mind. However, sometimes when you are not dressed, it would be nice to be able to talk to the receptionist from the room. ;) Hope this improves next time.

The hotel is on a perfect place, beautiful, old building.Everything is nearly, Albertina museum which is MUST in Vienna is 5 minutes away, shopping streets…This is my second time in the same hotel.

I didn’t like the staff at the breakfast restaurant.I had to wait 35 minutes for poached eggs although I asked 3 times.I ended up eating bread and butter waiting for them.Some might say that I am spoiled but when you are hungry and on vacation for only 3 days and you are ready to pay expensive breakfast you are not ready to wait 35 minutes for poached eggs. I was told that it takes time to cook them.

I loved everything about this hotel. All the marble, fabric and gold coloured accessories were very high class. Breakfast assorted items and the fact you could order hot items from a menu, was a great addition. By the way, it was the first time in my two weeks in Europe, I was able to enjoy a second , third etc cups of coffee, I poured from a beautiful China coffee pot. It reminds me of our vacation at the Grand Hotel, Mackinac Island, MI, USA. (Living in 🇨🇦Canada’s capital 🇨🇦 it takes us about 10hours driving time plus, then a ferry ride to reach the island. About the same time to enjoy the Grand Hotel in Wein Austria. There are many empty sockets to welcome the electronic charges.

Only small hiccup— The toilet room should have a fan that is individually turned on when required, Or Provide a can of air fresher in the toilet room, FOR Those times the toilet room needs a doze of freshness. When it’s a single guest, present toilet room status might be ok, But if it’s a romantic weekend, You don’t a toilet smell —— You can’t control the smelly body functions.

It was a great location. Staff was friendly. We loved the large size of the room, double sinks and closets, and the bed was extremely comfortable. They even gave us a free bottle of champagne upon arrival since we were on our honeymoon! We also loved the sauna/steam room/spa!

The hotel breakfast seemed overpriced (I believe it was 45 Euro per person). We also paid for massages which was coordinated through a 3rd party who the hotel contacted and arranged on our behalf. My wife and I weren't able to do our massages at the same time, so we had to do them sequentially. They were OK (I've had much better massages), and were fairly expensive.

It was quiet, clean. Slept well even if room was a bit hot (switched off aircon to have full silence). Decoration a bit heavy, but normal for Baroque Vienna ! Lovely Piano playing at the bar each evening 22h-22h30. Breakfast quite good (with choices for vegan/vegetariens)! Bicycle hire (via an app), just 50m away.

A few small details, if we want to nit-pick: Well, the breakfast staff were very good, but very (too) young? Are they well paid? I sent an email requesting information on transport to the "info@" address, but never got an answer. A swimming pool would have been nice, or electric scooter hire :-).

It’s position in kattnrr ring gave us easy access ti tge places we wanted ti visit The bedroom was spacious and quiet, the bathroom was of a very high standard, with everything in good order The bed was very high quality and super comfy, suited us perfectly The pillows were extremely high quality and just what we needed, we are very fussy about pillows. I liked tge buffet breakfast, the choice and quality was what I expected. All tge staff we engaged with, especially the reception staff and the bistro staff and tge lady in tge breakfast room could not have been more helpful and courteous Thank you for our allowing a later than normal checkout

Didn’t feel that tge bar/ restaurant facilities were on a par with equivalent hotels in tge vicinity The hotel seemed to have more if a corporate feel, and in fact was catering to large private functions in the lower function rooms We did not visit tge restaurant in tge 7th floor, or tge Sushi bars though this would have been a big plus if it was food that we liked. The hotel arranged our personal taxi to the airport, I was charged €75 by the driver at tge airport which was a total rip off. My arrival taxi arranged online by myself from the UK cost €40. I wasn’t too impressed. I’ve only got myself to blame, and realise the driver was independent of tge hotel I