The property is new,clean and close to metro station

Although I got an email about digital key and the property offering digital key and motivating me to pay and check in before arriving to the hotel , I could not get the digital key after my payment and had to ho to the reception and wait a long line about 30 minutes to be able to ckeck in and got the card to my room no digital key . Finally I got the digital key after hours which did not make sense as I lost a lot of time

The hotel is new, with a modern design and a very pleasant atmosphere. The breakfasts are simply wonderful, they were very tasty. The sound insulation is at a high level, no sounds from the outside interfere with your rest. The bed is extremely comfortable - the mattress, pillows and blanket are so comfortable that you don't want to get up in the morning. The location is also perfect - just a few minutes' walk to the palace, and the city center is only a few metro stops away.

The air conditioner could not be turned off and the temperature in the room did not rise above 25 degrees, which made it cool to sleep. Also, the shower cabin was poorly sealed - water constantly leaked into the bathroom.

New clean hotel, nice rooms. Good breakfast, various choices Private parking

We arrived with pet, but I can say this hotel is “half pet friendly”. You wont find bowl with water outside or inside the hotel, in fact pets cant be in lounge, restaurant zones in 1st floor. No bowls in the room. At check out hotel try to charge me again full even I prepaid for room week ago. It takes time to discuss because lady at the desk said that “hotel never take prepayments” and finally she says ok I will ask money for booking or something. If you want to pay in cash, they can accept only exact amount - but you will get this info only when you’ll be ready to pay :) If you want to use WIFI be ready to fill in many fields with your personal details. :)

Great breakfast, very close to the subway

No fridge in the room

There’s everything you need for a short stay. Iron and ironing board, safe, coffee and tea station, hairdryer. Hotel and room was clean. Room and bathroom are good size. AC was working great. Huge and comfortable bed. 3 minute walk from subway station and then 10min ride to the middle of Old Town. There’s a shop nearby. Breakfast was nice, cold and warm options including waffle station. Gluten free and soy milk on request which was amazing.

Lovely modern hotel close to restaurants, shopping, and the Metro. 3 min walk to Metro for U4 train to Stad Park and Opera House. Breakfast was excellent.

This hotel caters to large groups of tourists who stay one night and move on. Lobby and breakfast area gets very crowded. Wait until 08:30 for breakfast.

Nice big room, comfortable bed, everything was clean, my day to day cleaning requests were fulfilled. Breakfast was amazing, a lot of options. Staff was very nice and helpful, and they're speaking english very well. Location of the hotel is great, just across the metro station. Sound isolation was good, it was not very loud. All in all, very nice stay and good hotel.

It is not possible to take the stairs up (you have to use the elevator). Window in the room can only be opened very little (sometimes you just want more fresh air). There should be more space (more tables) for breakfast. Design of the shower door is not very smart - leaks water to the floor if it's not used very carefully. No fridge in the room. And most importantly, my request for high floor room was not fulfilled (if it was, maybe I wouldn't have noticed that it was impossible to go up the stairs :D).

Comfortable bed, clean, new hotel, good breakfast reception staff is nice and helpful.

Rooms are small and there is not enough capacity for people to sit in the loby and eat breakfast, we were there for 6 days once we had to sit on the stairs at the entrance to the hotel loby to eat out of the lap the other time we had to go and have breakfast in our room as there was nearly not enough space to sit down anywhere in the loby. Also not a lot of young people in the hotel i think this hotels targeted audiance are middle aged people as they are large majority of the guests.

Hampton By Hilton Vienna City West is an excellent choice for accommodation in Vienna. The hotel's location is very convenient, situated near a metro station and one of the city's main traffic routes, making it easy to explore the city. The property is new, modern, and exceptionally clean. The check-in process was smooth and hassle-free, and the staff were friendly and helpful. The breakfast offered is a standard buffet, with fresh and tasty options. A notable feature of the hotel is its private parking garage, which does not require prior reservation—a great advantage for guests traveling by car. Overall, Hampton By Hilton Vienna City West combines comfort, modernity, and a strategic location for a pleasant stay.

If i could give an 11 i would! Exceptional place. Supercomfy bed, new bedroom, clean, fresh bathroom and extraclean, normal blowdryer not the usual little ones, great room heating, triple glass for insulation and soundproof. The staff was exceptionally polite, always willing to assist and proffessionals. The breakfast had everything, even waffle maker. Finally, 1 minute walk there is an underground station which is 5' away from central places! 3 minutes wslk there is a supermarket!! Thank you Hampton and staff!!