Our room was incredible. It was huge, lots of wardrobe space, 4 poster bed, separate toilet to the bathroom and Spotlessly clean. The reception and bar area is stunning and breakfast superb. Staff were very polite and helpful. The hotel is located near the heart of the city, within a very short walk from public transport. We visited the week before Xmas and got to experience the wonderful Xmas markets on the side streets around the corner from the hotel. Plus only a short walk away was the large Xmas market which had one of the largest outdoor skating areas I’ve seen.

We thought the swimming pool was lovely, spotlessly clean and great for those wanting to swim lengths. The spa area is wonderful but it came as a shock to us when other users of the spa were fully naked (we had swimwear on). There were no warnings from hotel staff about this and I couldn’t see any signs in the spa to advise us that it was a nudist area. We found the experience rather embarrassing. As the hotel has guests from a mix of nationalities / cultures, perhaps they could consider having dedicated time slots for those who do/don’t want the naked spa experience? Or at least forewarn guests. It is such an excellent spa facility and a petty if those who don’t want to be accompanied by naked users to feel they have to miss out.

Everything was pretty, the lobby, the decor, the artwork and the place had a nice, relaxing vibe. Our room (junior suite) was large, airy, bright and comfortable. The bathroom was huge with bath tub, separate shower, separate toilet and Balmain amenities. The room didn't have coffee/tea facilities, instead you called room service whenever you wanted, ordered your coffee and it arrived in minutes, for free! The staff was brilliant; kind, informative and helpful. Breakfast was good, a buffé combined with a menu of hot items to order from. The food we ordered from room service was very tasty and arrived promptly. We didn't have time to try out the pool and the spa.

Nothing, except that the hotel was fully booked so we couldn't stay another night :(

property was beautiful and a good location in the museum quarter. staff was overwhelmingly nice and helpful - only stayed 2 nights so did not have time to enjoy the spa but would have liked to….. next time!

Great hotel, excellent facilities, excellent breakfast & right in the middle of Vienna. Was perfect for us

The WiFi was poor.

We were traveling with friends and booked two deluxe double rooms for the same price. We had a wonderful stay including an exceptional breakfast and great service. The hotel is situated directly at the MuseumsQuartier and very close to the famous Spittelberg quarter. The walking distance to the old center is 20 minutes, but there is also a subway station close to the hotel, so that it takes about 13 minutes to the Stephansplatz in the center. We enjoyed our stay a lot.

We had booked two double rooms for the same price, but only one room (#317) had a city view, whereas the other room (#316) was somewhat smaller and had a view of the internal court. It would have been nice to inform us upon arrival about the differences.

The most amazing hotel room we have ever stayed in. We stayed in a junior suite, very modern, high ceilings, beautiful art and so quiet. Absolutely loved the coffee which could be ordered to the room from 7am until 10pm on a complimentary basis and the different sweet treat awaiting us every evening when we returned to the hotel from a day of sight seeing. Delicious complimentary breakfast too. All the hotel staff were so friendly, concierges arranged the Big Bus tour, a classical concert at St Peter’s Church (wrap up warmly) and a couple of restaurants.

Absolutely loved the hotel room, but felt the entrance hall was a little underwhelming, considering how beautiful the rest of the hotel was. Realise it is a city centre hotel and space is limited, but shame they couldn’t open the entrance area up a little. Spa was functional but small, again a city centre hotel. Everything else was perfect.

Excellent location

Nothing all was as expected and more

Loved the spa, great selection of saunas and baths - more shy/conservative patrons may wish to bring a bathing suit as this area is not gendered. The room was spacious, shooting for the bathtub was definitely worth it, and the bidet was a great addition that others should adopt.. The restaurant is delicious, but more importantly, the bar is incredibly well-stocked if you're a fan of classic cocktails. Finally, its location at the very mouth of the Volkstheater metro stop makes it perfect for a base of operations for excursions throughout the city.

The employees were the wipe cream on the Apple strudel! Professional, polite, accountable, knowledgeable and resourceful. The hotel is well located, few steps from all the glory of what Vienna has to offer. The breakfast was a delight and we were very happy of the Sunday extended hours to 2pm which offered flexibility. The free coffee initiative fitted very well with my habits. Their sustainability approach is one of the best I have experienced. Sans Souci is my place when I go to Vienna!

Nothing to dislike.

Beautiful bedroom & the hotel is excellent proximity to the museums and has lots of great bars and restaurants in walking distance. We had a bottle of champagne waiting for us which was a lovely touch by the hotel staff. the breakfast is excellent. Great saunas in the spa.

The bar was closed during our stay for renovations - we were not informed about this prior to arrival. On occasion the noise from the building work was evident at breakfast. The swimming pool is a good length - 20m but is very narrow so it can easily get too crowded for swimming lengths.