Great location easy to get to from the Eurostar and close enough to walk or take public transport to anywhere in the city. Very modern, clean, comfortable room. Outstanding breakfast buffet.

It’s hard to fault it but there were a couple of finer details that could be better, there was some chipped and cracked glassware in the restaurant on two occasions and a cracked mirror in one of the lifts. Could do with a little more information being more visible about the hotel facilities e.g. which floors certain bars/lounges are on and fitness suite/spa etiquette.

The location is very good. Close to attractions but not in the middle of the noise and touristy area. The room was large and comfortable and clean. The staff is super responsive and literally respond to needs and questions within minutes

We stayed there for 4 nights but the room was not cleaned very well. For example they did not refill the toilet paper and had not left an extra role in the bathroom which is a common practice for most hotels at this level. The online check in and check out was convenient but it makes the experience very impersonal as there is literally zero interaction with anyone. I had also asked for a baby cot in advance and when we checked in there was none in the room, however when I called the reception they were responsive and brought one in a few minutes. Room service quality was ok but too expensive for what it was. The temperature of the room was challenging to control and the room was too hot but when I called the reception the second day they quickly took care of it.

The staff were very friendly and helpful. We managed to get checked in early. The view from the room was something else. The space of the parking was great and easy to access.

The size of the room with two bags open it is hard to move around without jumping on the bed

Great location, big room as I have booked a suite But the customer service was not good , I had bad experience in several occasions When we arrived they have no one to help with luggage, no clear instructions how to contact the reception or room service, they have a chat service but not helpful, I had an issue with the wireless and contacted the reception and informed him that WiFi not working for more than 2 hours his answer was it working for us , wait till it work and I asked him to send someone to check and no one showed, the in room dinning very limited items , overall it was a careless staff and not helpful at all

The staff were friendly, courteous and helpful. I had an issue with a faulty shower door and Valerie on reception was quick to respond, unfortunately it couldn’t be fixed and I was moved to another room. The rooms were clean, beds and pillows were comfortable. Complementary mini bar, tea and coffee machine, no milk but not a problem, as was provided with a small jug of milk by staff. The spa had good facilities, great views and was much needed after a long day of sightseeing! Good selection of vegetarian breakfast items. Loved the matcha muesli and meze options. The hotel is in a great location, you literally see the hotel as you come outside the Métro station Louiza, exit 4. Everything is within walking distance from all the major sights, shops and restaurants. I will definitely be coming back next time I’m in Brussels.

An Exceptional Hotel with Remarkable Service My stay at this hotel was truly outstanding and left me with a great impression. From the moment I arrived, everything was perfectly maintained and organized. The level of cleanliness throughout the property was impeccable, and the rooms were not only spacious but also tastefully designed with comfortable and modern furniture. Every detail was clearly thought through to ensure the comfort of the guests. One of the standout features of my stay was the breathtaking view of Brussels from the sauna. It’s rare to find such a combination of relaxation and scenic beauty. Sitting there, taking in the stunning cityscape, felt like a luxurious escape from the everyday hustle and bustle. The breakfast experience was nothing short of extraordinary. The variety, freshness, and quality of the food far exceeded my expectations and, frankly, surpassed many five-star hotels I’ve visited before. I must give special recognition to the senior manager, Boris. He is, without a doubt, a true professional and a shining example of excellent hospitality. Boris went above and beyond to ensure that every issue, no matter how big or small, was resolved efficiently and with a smile. His dedication and ability to make guests feel valued is something rare and deserves the highest praise. If more people in the service industry demonstrated his level of commitment, life would undoubtedly be much easier and more pleasant for everyone. This hotel is an absolute gem, and I would highly recommend it to anyone looking for comfort, quality, and outstanding service. I can confidently say that my stay here has set a new standard for what I expect from hotels in the future.

Location was ideal for metro , shopping and 20 mins from the main attractions. Comfortable bedding and free water was a plus. Express check in / out was easy and no standing in lines. Loved the vending machine downstairs and rental umbrella service. I was happy with the gym and we were sad we couldn't use the spa though.

Soundproof levels were not great. I could hear everything the next door neighbor was doing in the washroom. For a moment I thought someone was talking to me . Chrome casting was not possible for two days. More cleaning in the bathroom corners is required.

We had a lovely room with a great view. The beds were comfortable and the bathroom was clean and reasonably well equipped. I was delighted to find that the room had a dressing table with seat, mirror and socket so I could dry my hair seated. This is missing from so many hotels these days. The room also had a large comfy sofa for relaxing looking at the view. The electric blinds were very effective at keeping the light out at night and I liked the control panel for lights and blinds on both sides of the bed.

The breakfast was expensive (room service even more so) and when I had emailed before arriving about what vegetarian options were offered I was told fruit, salad and bread, which wasn't the answer I wanted to hear. For the price, I would expect some proper cooked items that are suitable. The service in the bar was bad to non-existent. We often had to go and order at the bar ourselves because we were ignored by the waiters. Even then we sometimes never received what we ordered. I was surprised that we could hear so much outside noise considering we were on the 16th floor. The double-glazing seemed ineffective. There were sirens and car alarms going off repeatedly throughout the night. People in the corridor were noisy as well.

I recently stayed at this hotel and overall, I had a great experience. The hotel itself is very clean and well-maintained, with a touch of elegance in both the decor and the overall atmosphere. From the moment I arrived, I was impressed by the high level of service, the staff went above and beyond to make sure everything was smooth and comfortable throughout my stay. They were incredibly polite, friendly, and always willing to help with any questions or requests I had. The location of the hotel is another major highlight. Surrounded with luxury boutiques such as Prada, Hermes, Cartier to name a few. It’s perfectly situated in a central area, just a 2-minute walk from the nearest metro station, which made getting around the city extremely easy and convenient. Most of the major tourist attractions were either within walking distance or a very short bus ride away, which saved a lot of time and effort. It’s definitely a great spot for anyone visiting the city for sightseeing or business. The room itself was spacious, tidy, and generally pleasant. We stayed in Room 1613 which has a perfect aerial view of the city and a stunning sunset, so giving! The SPA is huge, it has 2 spacious sauna and work of art shower area. However, the only downside I experienced was with the cabinet, I noticed a strong body odour smell coming from inside, so I avoided using it. It didn’t affect the rest of my stay too much, but it’s something worth mentioning as it slightly took away from the overall impression of cleanliness. Despite that one issue, I thoroughly enjoyed my stay and felt very comfortable and well looked after. The level of service and the prime location make this hotel a fantastic choice for travelers. I would definitely consider staying here again and would highly recommend it to others looking for a central, elegant, and welcoming place to stay.

Beautifully decorated and well-kept hotel. Very pleasant ambiance once you enter the hotel from a rather busy/noisy street. We love their signature sent. Staff speaks multiple languages and was always very friendly and accommodating. We had a corner room on a high floor, and the views were just stunning. Very comfortable bed/linens and good quality toiletries. The complementary minibar was a nice touch (sodas, waters, beer, wine, chocolate + your usual tea/coffee set-up) Location was perfect with shopping on one side of the hotel and a nice park/neighborhood on the other side. Breakfast buffet was expansive and the quality was good. Can be a tad busy at times maybe.

I wouldn't say that paying extra for club lounge access was worth the money. The selection of snacks was quite limited, but tasted good to great. The main issue was that the lounge was unbearably hot and that there was no staff around to clear plates/tidy up/restock items (at least not during our 1hr stay). The lounge got quite messy after a while and items ran out. We had some minor issues in the room with a leaking shower and the AC unit that kept automatically turning off after a while and because of that, the room became quite hot (+23°C). The doors are quite heavy and produce quite a bit of noise that can be heard from the inside of your room. Not ideal when sleeping.