/
9.2

1,570 reviews

Kempinski Hotel Grand Arena Bansko

Kempinski Hotel Grand Arena Bansko

Pirin Street 96, Bansko, 2770, Bulgaria

Reservations:

+1-833-728-2041

Choose dates to view prices

Skiing

Spa/Wellness packages

Kids' club

Restaurant

Indoor swimming pool

Outdoor swimming pool

Kids' pool

Free wifi

Kempinski Hotel Grand Arena Bansko

Welcome to the luxurious Kempinski Hotel Grand Arena Bansko! Located on Pirin Street 96, just 1mi from the city center of Bansko, Bulgaria, this prestigious 5-star hotel offers an unforgettable experience for travelers. With 1570 positive reviews, this hotel is known for its exceptional service and top-notch amenities.

The hotel boasts a wide range of facilities to cater to every guest's needs. Start your day with a delicious breakfast, included in the price starting from $163. Take advantage of the indoor and outdoor swimming pools, perfect for a refreshing dip. For those seeking relaxation, the spa offers a variety of wellness packages, including Turkish/Steam baths and massages (at an additional cost). The hotel also features a fitness center, tennis court, and even a kids' club to keep little ones entertained.

The Kempinski Hotel Grand Arena Bansko goes above and beyond to ensure a comfortable stay. All rooms are soundproofed and include air conditioning, a balcony, and a bathtub. Other amenities include free Wi-Fi, a 24-hour front desk, room service, and an on-site restaurant. If you're traveling with pets, the hotel is pet-friendly (with extra charges).

With its prime location, exceptional reviews, and extensive list of amenities, the Kempinski Hotel Grand Arena Bansko is the perfect choice for travelers seeking a luxurious and unforgettable stay in Bansko, Bulgaria. Book now and indulge in the ultimate hotel experience!

Once you've relaxed by the pools and indulged in the hotel's amenities, satisfy your appetite at one of the on-site restaurants. The Gallery Restaurant offers a family-friendly ambiance and serves delicious European cuisine. Whether you're craving a hearty breakfast or a mouthwatering dinner, this restaurant has something for everyone. For a more intimate dining experience, head to the Come Prima Restaurant. With its romantic ambiance and Mediterranean cuisine, this restaurant is perfect for a special evening with your loved one.

At the Kempinski Hotel Grand Arena Bansko, convenience is key. The hotel accepts cash as well as major credit cards such as American Express, Mastercard, and Visa, ensuring a hassle-free payment process. Additionally, the hotel offers a 24-hour front desk, room service, and free Wi-Fi throughout the premises, allowing you to stay connected and make the most of your stay.

When it comes to finding the perfect room, the Kempinski Hotel Grand Arena Bansko has you covered. Choose from the Deluxe Room Mountain View with either a king bed or twin beds, both accommodating up to two adults and two children. These spacious rooms offer stunning mountain views and are equipped with modern amenities, including air conditioning, a balcony, and a bathtub. Rest assured, all rooms are soundproofed for a peaceful night's sleep, and smoking is not allowed.

With its pet-friendly policy, impressive pools, delectable dining options, and comfortable rooms, the Kempinski Hotel Grand Arena Bansko provides everything you need for a truly memorable stay in Bansko, Bulgaria. Don't miss out on the chance to experience luxury at its finest - book now and make your vacation dreams come true!

Closest airports

Sofia Airport

60.2mi

Most popular amenities

Skiing

Spa/Wellness packages

Kids' club

Restaurant

Indoor swimming pool

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Fitness center

Steam room

Free spa

Sauna

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Tour desk

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Beach umbrellas

Beach chairs/Loungers

Elevator

Garden

Balcony

Bathtub

Rooms

Show 9 photos

Junior Suite, Town View

1 King Size Bed

485 sqft

Wheelchair accessible

x5

+

x3

More details

Junior suite Town view is 484 square feet and includes a king-size bed 150-183 width plus extra beds on demand and is Wheelchair-accessible.

Show 14 photos

Alpine Suite, Town View

1 King Size Bed

860 sqft

Balcony

Fitness center

Minibar

Flat-screen TV

x8

+

x5

More details

Alpine suite town view is 861 square feet and includes a king-size bed 150-183 width plus living room, balcony, extra beds on demand, desk, cable tv, hairdryer, tea and coffee making facilities , safe, bathrobes, and slippers and is Wheelchair-accessible.

Deluxe Room Town View with King Bed in Kempinski Hotel Grand Arena Bansko

Show 12 photos

Deluxe, King, Town View

1 King Size Bed

390 sqft

Balcony

Bathtub

Wifi

Air conditioning

+

More details

Experience the ultimate luxury and comfort in our Deluxe Room Town View with King Bed. With its spacious 388 sqft, balcony, bathtub, and top-notch amenities like WiFi and air conditioning, this room is perfect for families with 2 adults and 2 children.

Deluxe Room Mountain View with King Bed in Kempinski Hotel Grand Arena Bansko

Show 13 photos

Deluxe, King, Mountain View

1 King Size Bed

390 sqft

Bathtub

Wifi

Air conditioning

Tea/Coffee maker

+

More details

Experience ultimate comfort and tranquility in our Deluxe Room Mountain View with a spacious King bed, perfect for a family of four. Relax and soak in the bathtub while enjoying the captivating mountain scenery, and stay connected with our complimentary WiFi.

Deluxe Room Town View with Twin Beds in Kempinski Hotel Grand Arena Bansko

Show 14 photos

Deluxe, 2 Twin, Town View

2 Twin Beds

410 sqft

Balcony

Bathtub

Wifi

Air conditioning

x4

+

x3

More details

Deluxe Room with Town View Twin is 409 square feet and includes 2 single beds 80-130 width and is Wheelchair-accessible.

Show 14 photos

Junior Suite, Mountain View

1 King Size Bed

x3

+

More details

Show 11 photos

Deluxe Suite

1 King Size Bed

Balcony

Minibar

Flat-screen TV

Wheelchair accessible

x8

+

x5

More details

Deluxe Room Mountain View with Twin Beds in Kempinski Hotel Grand Arena Bansko

Show 16 photos

Deluxe, 2 Twin, Mountain View

2 Twin Beds

390 sqft

Bathtub

Wifi

Coffee machine

Air conditioning

+

More details

Show 14 photos

Deluxe, 2 Twin

2 Twin Beds

Balcony

Tea/Coffee maker

x4

+

x3

More details

Show 11 photos

Deluxe, King

1 King Size Bed

Balcony

Tea/Coffee maker

Wheelchair accessible

+

More details

Executive

1 King Size Bed

Wheelchair accessible

x4

+

x3

More details

Show 9 photos

Junior Suite

Wheelchair accessible

+

More details

Guest reviews

9.2

1,570 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇮🇱

Eldad

9.1

June 2023

Great hotel with a wonderful setting, clean rooms, excellent pools, nice staff, and a good breakfast. We had an issue with the way that the balcony is built. We thought it wasn't so safe for our baby. The staff sent a special team that fixed this issue quickly and we were very satisfied with the service. The check-in and out were quick.

No one greeted/attended us when we entered the hotel after a long drive and heavy luggage. True, June isn't exactly a high season in Bansko. However, first impressions can make or break a guest’s experience, and the way in which you are greeting guests is very important as it's the first point of onsite contact. Greeting is the best way of making a hotel guest feel at home right away.

🇮🇱

Alex

8.2

July 2023

The beds were comfortable, and the rooms were spacious and well-equipped. The pool was great for relaxing after a long day of exploring, and the views of the mountains were simply breathtaking. The breakfast buffet was excellent, with a wide variety of delicious dishes to choose from. The hotel is also located in a great location.

Disappointed half board dinner menu at this hotel. The selection of dishes was very limited, and the flavors were bland. The prices were also very high, and many of the dishes were for additional charge. I strongly advise against paying for dinner at this hotel. You can get much better food for half the price at the restaurants nearby.

🇧🇬

Ivaylo

10

August 2023

We've been in the hotel several times and I find it hard to imagine how anyone would rate it less than 10/10. Check-in and check-out are like a breeze; the rooms are perfect (note, despite the age of the hotel, everything is perfectly maintained); the breakfasts are 6 stars. We had taken half board accommodation for the first time this summer and were delighted with the suppers. They offer BBQ in the weekends, which is superb. The hotel is pet-friendly. This is a bonus for us because we can take the doggie with us. I can't give an assessment for the SPA-part, since my partner and I are more of a hiking lovers, but regarding the latter, the conditions are great. You can take the gondola (2 min away from the hotel) to Banderishka Polyana and from there, walk around the Pirin.

It's not much, but in other luxury hotels they offer a bed and pans for the doggie, when the owner has declared that they are traveling with a pet. I'm just suggesting :)

🇷🇸

J

9.1

January 2022

Hotel in a great location, right on the slope. Exceptional breakfast / dinner. Friendly and helpful staff.

The hotel sold us a VIP ski pass, which is significantly more expensive than the regular one, with those who have it having direct access to the gondola without waiting in line. Regardless of the fact that we had a VIP ski pass, we had to wait in line without being warned about it when selling the ski pass. Not a single day of the stay, the room was not thoroughly cleaned, and on the penultimate day of the stay, the maids did not replace the towels that were on the floor, but only raised them on the holders. Considering the rating of this hotel, these things are quite omissions and you should pay attention to that.

🇬🇷

George

9.1

August 2023

The room was really clean and spacious, the beds were comfortable and the bathroom organized. The balcony view was breathtaking. All the staff were kind and always helpful. The spa had many options and all the pools were clean.

So much NOISE… we couldn’t stay calm for long cause every minute you’d hear the kid’s screaming and shouting, kids were splashing on us even when we were outside the pool!!!! I think it’s both the parents and the hotels fault! The parents wouldn’t try to control the kids and the hotel wouldn’t move a finger about it

🇮🇱

Ilit

8.2

December 2021

The spa area is amazing ! the breakfast is very good and the rooms are very clean The location is the best in town next to the Gondola and restaurants

the walls are very thin so you hear everything from the next rooms and the hallway. in the last day our ride back was at 15:00 so we wanted to go and spent the 3 hours between the checkout in the spa area and they made us pay extra 100 bgn (after we stayed for 5 nights and paid 2700 bgn) that was very disappointing especially that the spa was empty almost completely at this time.

🇧🇬

Tisiokean

9.1

December 2021

Spa was great, spacious, clean, the water was hot and clean. The room was quite big and nicely done. The bed was probably the most comfortable we have ever slept on, huge soft pillows were amazing as well. Staff were very polite and helpful.

The only thing that could have been better is the quality of certain foods that were available for breakfast. For example the all of the jams ( strawberry, blueberry etc.) were very much on the sugary sides which is a sign of them being not high quality. The typical for Bulgaria white cheese also could have been way better, more so such prestigious hotel chain must have its own food source which will guarantee more high quality, "home made" taste of certain foods.

🇧🇬

Luchezar

10

January 2023

Everything a person expects of a 5 star hotel, they have it. And not just to meet the standards, but to really make you enjoy the experience - valet parking, choice of restaurants, amazing breakfast including a long list of a la carte options (Eggs Benedict recommended and they bring them to your table in 2-3 minutes) and last but not least, an amazing and renovated wellness center with indoor and outdoor heated pool and jacuzzi as well as hot area that exceeds any expectations.

The hotel was full at 100% capacity this weekend, so the breakfast was a bit too loud to my taste, although there was always a choice of free tables. The free WiFi login process was not organised in the best way and could be improved.

🇳🇱

Dara

10

September 2022

This was an amazing experience from start to finish and we can’t wait to visit again! We celebrated our anniversary and the hotel staff had left a beautiful cake in the room for us - not only did we appreciate the gesture, but the cake was absolutely delicious! Next, the room had a stunning view to the mountain and the gondola, it was a pleasure just to be in the room. Everything else, from pillows to bathroom facilities and from design to noise isolation, was perfect. We slept so well on the bed, it is of exceptional quality. We were also very pleasantly suprised by the breakfast variety - there was literally nothing we could think of that wasn’t available. They had many options for lactose free and plant based milks, made pancakes and omlettes on the spot for you and there were fresh juicing stations…This breakfast was exceptional! The SPA facilities are excellent and we really enjoyed everything! Finally, we were really happy with the attention of all staff; everyone was very caring and kind.

The snow room was not open due to maintainance, but well that happens and there was so much more to enjoy in the SPA!

🇷🇴

Dan

9.1

September 2022

The check-in receptionist (23 Sept 2022), the parking valet, the turndown service was great. The view from the room towards mountains is the best you can expect. During winter the location next to the ski gondola station is perfect, but outside this period you are quite far from the city centre. Breakfast is great (both buffet and a la carte). Valet parking available with 2 options: outside or underground. Very professional breakfast staff (in the morning of 24 September 2022).

At the checkout in the morning of 24 Sept 2022 the receptionist (a guy with few extra lbs. - I mention this just to be recognized among his colleagues) did not give us the gift prepared for the clients who were leaving (a small jar with jam branded with hotel name). In fact, his entire attitude was little arrogant reminding of old "school of life" training and not appropriate to the employee behaviour you expect from a chain like Kempinski. Sink partly clogged, shower cabin not watertight (leaking a lot of water between glass and wall)

Points of Interest Around Kempinski Hotel Grand Arena Bansko

Attractions

Rozhen Monastery

20.6mi

Rila Mountains

21.5mi

Rila Monastery

22.4mi

Stob Pyramids

26.7mi

Borovets

31mi

Restaurants

The Gallery Restaurant

Cuisines

  • European

Ambiances

  • Family Friendly

Come Prima Restaurant

Cuisines

  • Mediterranean

Ambiances

  • Family Friendly
  • Romantic

Pools

Location

  • Indoor

Features

  • Heated
  • With view
  • With plunge

Availability

  • All season

Location

  • Outdoor

Features

  • Heated
  • With view
  • With plunge

Availability

  • All season

Location

  • Outdoor

Features

  • Heated
  • With view
  • With plunge

Age restrictions

  • Kids only

Availability

  • Seasonal

Location

  • Outdoor

Features

  • Heated
  • With view
  • With plunge

Availability

  • Seasonal

Amenities of Kempinski Hotel Grand Arena Bansko

Skiing

Spa/Wellness packages

Kids' club

Restaurant

Indoor swimming pool

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Fitness center

Steam room

Free spa

Sauna

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Tour desk

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Beach umbrellas

Beach chairs/Loungers

Elevator

Garden

Balcony

Bathtub

Stay rules - Kempinski Hotel Grand Arena Bansko

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Kempinski Hotel Grand Arena Bansko

Does Kempinski Hotel Grand Arena Bansko allow guests to stay with pets?

Yes, you can stay with your pet at the Kempinski Hotel Grand Arena Bansko. However, please note that pets are allowed on request and there may be charges associated with bringing your pet.

When are the check-in and check-out times for Kempinski Hotel Grand Arena Bansko?

If you're staying at Kempinski Hotel Grand Arena Bansko, the entry is set at 03:00 PM and exit is by 12:00 PM.

Is there parking at Kempinski Hotel Grand Arena Bansko?

Yes, there is parking available at Kempinski Hotel Grand Arena Bansko. The hotel has a private, on-site parking facility. However, it should be noted that parking reservation is not possible.

What are the rates at Kempinski Hotel Grand Arena Bansko?

At Kempinski Hotel Grand Arena Bansko, prices have a starting point of $163. It's essential to note that rates might adjust based on room choice and your stay dates. Input dates for accurate rate checks.

What types of rooms does Kempinski Hotel Grand Arena Bansko offer?

The Kempinski Hotel Grand Arena Bansko offers Deluxe Rooms with mountain or town views. These rooms are available with either a king bed or twin beds. They have a room size of either 388 sqft or 409 sqft. Smoking is not allowed in any of these rooms. They can accommodate 2 adults and 2 children.

What is there to do in Kempinski Hotel Grand Arena Bansko?

Guests at the Kempinski Hotel Grand Arena Bansko can spend their time enjoying a variety of leisure amenities. The hotel offers skiing for those who want to hit the slopes. They also have a spa with wellness packages, including services such as massage, body treatments, and beauty services.

When it comes to pools, the hotel has both indoor and outdoor swimming pools. The outdoor pools offer beautiful views and some are heated. There is also a separate kids' pool with age restrictions for the safety of the little ones.

In terms of dining options, guests can enjoy a meal at The Gallery Restaurant, which offers European cuisine in a family-friendly ambiance. For a more romantic setting, Come Prima Restaurant serves Mediterranean cuisine and is also family-friendly.

Overall, guests have plenty of options to relax and enjoy their time at the hotel with the available leisure amenities, restaurants, and pools.

Does Kempinski Hotel Grand Arena Bansko feature a pool area?

The Kempinski Hotel Grand Arena Bansko has a total of four pools. Pool 1 is an indoor pool that is available all year round. Pool 2 is an outdoor pool that is also available all year round and includes features such as being heated and having a view. Pool 3 and Pool 4 are both seasonal outdoor pools, with Pool 3 having age restrictions for kids only and Pool 4 featuring a view.

Does Kempinski Hotel Grand Arena Bansko feature its own restaurants?

Yes, the hotel has two restaurants on-site. The Gallery Restaurant offers European cuisine and is family-friendly. Come Prima Restaurant serves Mediterranean cuisine and has a family-friendly and romantic ambiance.

Can I use my credit card at Kempinski Hotel Grand Arena Bansko?

Yes, you can use your credit card at Kempinski Hotel Grand Arena Bansko. They accept American Express, Mastercard, and Visa. Additionally, cash payments are also accepted.