We loved our stay, it was perfect! The room was big, bed super comfortable and the view from our room priceless. It was great to wake up every morning and look at the mountains. Location of the hotel is also really good, short distance from the gondola and good restaurants within 1 to 3 minutes walking. They also have a room to store ski/snowboarding equipment, with a nice device to dry the boots. The best part was the spa, with warm water pool, sauna and jacuzzi, we used it every day after snowboarding. Hotel staff was also really attentions, we for sure recommend it!

Nothing, we loved it.

The location is excellent, close to the gondola and the old center. The staff is extremely kind and smiling. The room is very clean, the towels are changed every day. The pool, sauna and jacuzzi are a plus for relaxation after a day of skiing. The food from the restaurant is very good and we received a 10% discount because we were accommodated in the hotel.The restaurant is a greek tavern with barbeque. I received a recommendation for renting ski equipment with a 10% discount. We will return with pleasure.

Nothing to say!

It was a very enjoyable experience and I am very satisfied with my stay at this great place. About the room - cosy, warm, comfy The size of it was pretty good it was a really big room. The bathroom was comfortable and warm with a shower cabin. The bed was big and soft. There was a nice couch. There is a working fridge. About the staff - friendly, caring and nice We had a great welcome. Lovely cat. They were friendly and helped us by giving us some good pieces of advice about nightlife. We like to make our tea for the day and they provided an electric kettle for our room. About the spa - good for ending an intense skiing day Good sauna, usually a warm jacuzzi, good pool. It was just enough. I was dreaming about it during the hard weather on the top of the mountain. About the restaurant/breakfast I liked the breakfast. Every day there were different options. Good thing it starts at 7:30. We made it just in time for the gondola lift. For dinner we enjoyed the restaurant, we also had a 10% discount as clients of the hotel. It is a nice traditional restaurant with a friendly staff, good background music, and big portions. About other facilities There is room to leave your ski equipment (ski, poles, shoes) - free of charge. About the location - perfect A short walk from everything around, including the gondola lift. It is on the same main street.

About room The view from the first floor is not that good, not a big deal for me. About spa It closes at 20:00, I would have enjoyed one more hour. ;) About breakfast We didn't like the juices.

Clean and comfortable, friendly staff and the spa facilities were great. we had balconies with our rooms and the views of the mountain from these balconies were fantastic. wonderful location too, close to the best restaurants and importantly, close to the gondola too.

there was a big bath/shower in our bathroom but no shower curtain so the toilet and floor got damp after showering which was a bit annoying. The room was very warm some the shower splashes did dry up pretty quickly though. It would be great if the breakfast began at 7:00 to allow people to eat and beat the gondala queue.

Staff are so nice friendly. The location is great which is nearly shops and restaurants. The 102 number door of apartment was so nice but it smells a bad smoke air from outside next BBQ's restaurant if the windows was open. The shower was so cold it is not working hot water. We went to swimming pool , hot tub and sauna it was so nice then had to go to the shower it was so hot water.

Breakfast was like basic ok but could be improved more fruits , breads and orange juice 100%. Also need the large cup only for tea . We were disappointed we stayed at our room without balcony when we've booked it with balcony which is a nice view of mountain.

Our stay was lovely. Very cozy rooms, the beds were comfortable, an overall great feeling staying here. No problem with the heating, the temperature in the room was ideal, the furniture made out of wood gave the place an amazing feeling. Also, the entire property was squeaky clean. We really liked that we were close to the city centre, the main touristic streets and the gondola, really could not wish for a better location, there is even a small shop just next to the hotel that we visited everyday to buy delicious pancakes. The breakfast was reasonable, not a huge variety of things, but really fresh, tasty and filling food. The restaurant was the best part, really nice traditional food, music, and friendly staff. In fact, through out our entire stay, the staff was really helpful, friendly, polite, communicative and ready to solve any problem. The spa area is really small, a bit cold, with a not-so-warm water in the pool, and an old jacuzzi that was warm enough, but for a quick swim it was ok. Given the price, we really could not complain, the staff did their best. I would totally come back here, I would also recommend it. Our stay was great and we really got to relax and enjoy the winter experience

great locations to bars and restaurants, short 5 min walk to gondola lift. Staff helpful and friendly. breakfast is basic continental but plentiful and covers most of needs, no shortages. I would definitely stay in the Kap house again and would strongly recommend it to my family and friends.

spa/pool basic … however for the overall cost of stay for a week I thought it ok

I loved everything about this lovely little hotel - the location just metres from the pedestrianized part of Pirin Street. The mountain views from the room's balcony, the very comfortable bed, the spacious room with an armchair and coffee table, the massage shower. The pool and jacuzzi were always clean and warm, and although a little shy (probably because they are more used to Bulgarian customers than English), the owners/staff were friendly and helpful and used translate on the phone to answer my enquiries when they didn't understand me.

Everything was perfect. Staff are very polite. Breakfast was great, and other food in tavern was perfect... So, we find our place in Bansko. We will continue to come here for vacations...

We reserved an apartment with my family for over a week and we really enjoyed our stay. Our sincere appreciation to all the staffs for their warm and friendly service and our heartfelt special thanks to the owners for being amazing and very helpful during our stay. The interior of the hotel was awesome and the rooms were very clean and comfortable.

I would only suggest to improve the breakfast menu on daily basis by adding more choices and varieties.