We paid for the apartment on a half-board basis, the food was varied and delicious and the apartment in hotel was spacious and clean. The hotel has a spa center that is perfect after skiing. The gondola that transports to the ski center is located near the hotel, but the hotel also has a provided transportation to the gondola. We came to Bansko by car and in front of the hotel is big hotel parking. Higly recommend for families!

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Good location, excellent breakfast, vary clean place. Apartments were cleaning daily, hotel is located in quite area, but just 100 metets away from main street and gondola lift. What blew me away and impressed me was the pleasant staff who was working the second shift. Salute to the senior and experienced team, especially Niko. You guys are the reason why I will return to this hotel. Exeletnt place for families with children. Prices in the restaurant and lobby bar are more than OK.

The furniture in apartment is a little bit older. The heating was on all night and the apartment was too warm. Maybe the reason is the location of my apartment (just by side of the spa center), but it's definitely to warm for my taste.

One of the reception ladies, the one with the hair in a ponytail, seemed to have difficulty understanding English or the principles of making guests feel welcomed. She kept all of our IDs at the reception throughout our entire stay and insisted that we bring her the room key after checkout. This was the only place we've been asked to do this.

All staff were excellent , friendly but not intrusive making for a very relaxed time. Although some furniture maybe slightly tired it was absolutely acceptable. It would appear that everywhere was freshly decorated, room was warm. Breakfast was to a good standard with plenty of choice and staff on hand for assistance if needed.

The room booked promised a Microwave which was absent and no cooking pans which was annoying.

I really enjoyed the week we spent in Bansko. The hotel is nice, close to anything that might interest you. Our room was large and comfortable, breakfast was ok, good coffee and warm croissants. The staff are really friendly, especially Radi, who is also very kind and efficient. I would definitely come back again.

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Room was nice enough and had everything we needed. Breakfast was very very good, huge variety. Could start a bit earlier as needed to get into gondola queue early. Nice to have pool and spa facilities and shuttle bus to the Gondola (it is easy enough to walk too). In good location for restaurants and bars in the town

Breakfast from 7, corridors very overly hot and rooms got very hot in middle of the night.

Superb staff Spacious rooms Ski rental in hotel (very good prices) Renovated spa Close to gondola (300m) and hotel has shuttle bus every 15min

Saunas werent hot enough (my estimate is 70°C for Finnish sauna and in steam sauna there was around 30°C and no steam)

Hotel was in a great location with a 5 minute walk for collection of ski rental gear, getting to the gondola, and was still based one street up from the main strip. Staff are very friendly and welcoming, breakfast was good, rooms were clean and warm to dry ski clothes out after use, and made full use of the pool, sauna, and jacuzzi facilities. Would stay in this hotel again.

SPA is perfect, breakfast very good, Bar full of everything, barman makes very good cocktails, Parking free, in general, all stuff are good English speaking front desk, bar man, waiters in breakfast all know English

That just next year i go again

The room was clean and spacious. Also the hotel provides a shuttle bus to get you to the gondola, so you will not have to walk in your ski gear! Inside the rooms and generally around the hotel it was very warm from the heating.

The rooms were kinda noisy, the walls were relatively thin. The bed was not super comfortable but adequate. Overall the hotel's aesthetic is a little bit outdated.