Le location is very good, in the heart of the city, restaurants and gondola, the rooms were spacious and it was very handful to have 2 bathrooms (one with toilet and one with shower). + very nice spa, very big jacuzzi. And enough parking space in the back of the hotel. We would return if coming back to Bansko

The fact that the smoke from the restaurant's barbecue downstairs was always coming in when opening the window (needed due to the warmth in the apartament).

The location was excellent. We were only a 5 minute walk away from the main Gondola lift and our ski hire which was located on the same street. All of the staff were very welcoming and were more than happy to help you at any time and the room was maintained daily including fresh towels. The sauna and jacuzzi were great after a full day skiing and they were clean. The restaurant attached to the hotel had great food and great prices which is also discounted if you stay with Dumanov.

The pillows were terrible, they were small and rock solid and it could get quite noisy in our room due to the nearby restaurants playing music. This was mainly due to having the balcony door slightly open to let cold fresh air in through the night as it got really warm in the room. The noise was hardly an issue when the door was closed. The room also stunk of smoke which was mainly noticeable after we'd got back to the room and the cleaners had been round.

Location of the property was Prime! Only 5 mins walking from the Ski Lift. Breakfast was really tasty with enough options to choose from. The staff and the owner were definitely something else that i have never experienced. In Bansko they say that you come as a customer and you leave as a friend. And this owner was no different. He really became our friend at the end of the journey. For sure will visit again. Thank you for everything.

great location to the ski lifts, staff very friendly and helpful, plenty of shops and restaurants on same road, nice clean rooms, tv with some English channels

I think having a booking system for the spa facilities would be beneficial as we tried to use it once and it was full and we kept going to check if free and the majority of the time the men who were using it was just having a break on the benches outside the hot tub and my daughter who is young didn’t feel comfortable to use the facilities while others where sat extra close by

What not to like? Great location. Great facility. Everything to the extent, for the price we pay. But most importantly the stuff. Beautiful smile on their face and always happy to help us with our requests. Couldn't be happier! Would definitely be my priority to check for availability.

Location, comfort, staff, good value for money. Right in the heart of the city, 5 min walking from gondola. Next to hotel there is a nonstop supermarket with excellent coffee at 1 leva! We had an apartment with balcony, really nice and warm.

Breakfast - we had it for 1 morning only and needed to make our picks from the evening before. Nobody in the restaurant, yet it was served cold :( That's why we opted to grab some street food on the go to the gondola.

the property is nice and clean always. the customer service there is exceptional! food was perfect, got a nice breakfast buffet everyday and the receptionist are really nice and very helpful

Spacious, great value, great location, the water pressure in the shower was amazing. The staff was really friendly. Could not ask for more after a long day of skiing. The restaurant also had good food

My pillow was really hard, but I found out too late that there were softer ones in the wardrobe

Great fun resort, lively bars, nice restaurants and some traditional spots in the old town.

Slopes sometimes need a bit of attention (only got bashed after it snowed). Gondola queue is a pain.

I felt like part of the family, very welcoming and friendly staff, they made our stay very pleasant. I travel a lot every year and this note has some of the best staff I have ever met. The restaurant was lovely and fun. The location perfect, the spa looks better in real life. The lift is not far at all and the snow was great that week

nothing