Pool and slide were nice. Breakfast was also good.

I was mistakenly charged for someone elses stay too. I had to contact the property and notify them. It took awhile to get them to understand situation. All ended up ok, I got back the money after calling for few times and emailing them, but to be honest, customer service in this regard did not really go above and beyond. Don't get me wrong, everybody I talked to were polite, and I understand that mistakes happen, but simple "we are sorry for the inconvenience we caused" would go far - no, I didn't got any apology at all, which I believe is the minimum expectancy in this kind of situations. I felt "dealt with", and moved on. So advice to everybody is to always check your card statement few times after you stay at any place for "unexpected" charges. Mistakes do happen.

We booked for its location near CanaDream RV rental as we only needed a bed for one night. Also the pool and slide for the kids was handy. The breakfast we thought was fab and great to be included in the price. The suite was spacious and nice to have two separate sleeping areas particularly when with jet lag we may not all be sleeping the same amount.

We did arrive earlier than check-in - about 2pm. We have booked a suite and had just come off a 7.5 hour flight from the UK so were very tired. A room wasn’t ready so waited in the lobby. Front of desk did say they would let us know when it was ready and we were in their immediate eyeline but as it got to almost 4pm I went back to the desk who then said the room was ready. I just fell good customer service might have been a bit more responsive or proactive.

Front desk- (Gaylene)sp? exception service kind, welcoming, efficient, accommodating she was lovely and outstanding at her job she should be rewarded for being an outstanding employee of Days Inn Balzac. Breakfast - Delicious continental breakfast and worker also very accommodating and kind. Room- Comfortable but needs better cleaning and vacuuming as room was dirty.

Cleanliness of room was subpar requires better wiping of hair and in bathroom and vacuuming of carpet which was filthy. Shampooing and more thoroughness required.

The front desk lady was lovely, efficient and had a special valentines package filled with romantic inspiration and fun. Thank you. There were luggage carts which always makes things easier and we arrived to a very clean room with modern decor and excellent lighting options for function and ambiance.

Unfortunately the snow removal contractors where using very loud and ineffective gas powered snow blowers before 8:30 am. Not really anything you did wrong, that's what they seem to do these days,...shovel anyone??

This is a new property, so everything is clean,modern and working. Efficient, quiet A/C. Very good size room with huge, very comfortable bed. The room also had a sofa, so you don't have to sit on the bed to watch the TV. Very good indoor swimming pool with a circular tube water slide for kids. Breakfast is included in the price, and is pretty much the standard buffet you get everywhere. NOTE.... there is no restaurant and no shuttle to the airport, but this is made clear in the description. If you need one or both then look elsewhere. There is a microwave in the room if you just want to reheat some food you bring yourself.

Nothing. It does what it says on the tin.

The kids loved the slide and the breakfast, having the separated pull out couch and 2nd TV let us stay up comfortably once they were sleeping. Staff were friendly and check in and out was quick and easy.

The AC unit was poorly insulated and there was a draft from around it, being right beside the bed it was pretty chilly overnight. The mall is the only real place to get food nearby if you have kids and can't go to the casino. Sidewalks were not shoveled so we had to carry luggage over the snow drifts forming on their walkways.

Rahul was very welcoming and though he was new he answered all our questions the best way he could. Room was a good size, so was the bathroom everything was clean. Wifi was great and check-in was a breeze. Was super grateful for free parking, microwave and mini fridge!! Didn't use the pool but I'm sure it was good too, there's also a water slide.

The breakfast was basic and the same each day (stayed 5 days). The air in the room was good only when the curtains were open. So either the curtains need to be shorter or the unit needs to go lower, I had ti keep a hanger in the windowsill so the air would go through the room and not just to the ceiling (I posted a pic) Hotel is not very central, but is 2 mins drive to CrossIron Mills Mall.

Train your morning breakfast staff, very rude and poorly groomed , The lady at the front desk and in the kitchen were both obviously lazy, front desk said it's not her job and lady in the kitchen was slamming the pancake machine because it said to change the bag . Both really really rude ans we don't pay to wake up to their bad attitudes

The location was great based on what the purpose of our trip was.

The breakfast area was small and when the hotel was fully booked, there was nowhere to sit and eat. There was also a pool party the night we arrived and it was set up in the breakfast area. If you were coming and going through the front lobby, you felt like you were intruding on the party.

Check in was quick, with pleasant staff. Room was very clean and spacious, with two queen beds which were comfortable for sleeping. A fridge and microwave was useful. Good amount of storage and very large desk/counter area. I appreciated having an electrical outlet next to a full length mirror. Amenities in the bathroom were fine.

Very noisy heating/cooling system. Slightly minor was the lighting in the bathroom and not enough hangars.