The location is great, being as close to the ski area as it is, and the room and hotel are one of the nicer ones I’ve stayed in. Almost similar class as the Paradox Hotel in Vancouver but with more of a mountain cabin feel. The Paradox room has a few amenities this one did not - radiant floor heating in the bathroom and electrically retractable shades. This room had a view of snow covered trees with the Whistler Gondola running behind them (see Outside photo). Like most Whistler hotels, this one has rooms with small kitchen areas. (There is a grocery store in the village within walking distance.) The room also has a gas fireplace.

Somehow a higher end hotel can not provide free WiFi to guests when other hotels can. $14.95 for Internet per day. Maybe it ties your internet surfing info to your payment info as an anti-crime measure or else to sell your surfing data. I don’t know because I did not read the contract - I did not sign up.

Super location in the village. Lovely views of the mountains. Really friendly and helpful staff. Loved having the coffee bar (serving Starbucks coffee) available for takeaway treats.

The lobby felt a bit flat, there wasn't the usual excitement or Christmas type events as in comparable hotels in the village. There wasn't audible music playing. When we arrived back to the hotel post dinner there wasn't anyone to greet us, and the lobby fire was off. These are little things that can make a difference to a guest experience. We were told we could check in at 4pm (we arrived around 12:30pm) however we weren't notified about our room until 4:45pm.

The location of the hotel was very nice. The rooms are spacious and comfortable. The bathroom is clean, there are plenty of materials. The towels were clean. There was no noise. We slept very comfortably.

Although the check-in time was 16:00, they wanted to keep us waiting and even said that the room was not ready. It was not nice to be kept waiting in such an expensive and five-star hotel. If we didn't objection, we wouldn't be able to enter the room at 16:00. The attitude of the receptionists was not nice. There was no other negativity.

I was there to celebrate my mom’s 90th birthday. We had 3 rooms booked and they had us all on the same floor. Though other family members were staying in different hotels, the Westin became the hub for our gatherings. It was comfortable, a great location with sound proof rooms. We could laugh and talk over each other and not bother other guests. The Fire Rock Lounge was a cozy place for spontaneous smaller family groups to socialize and enjoy the excellent food. The location gave access to the heart of the village, being able to explore the shops and eateries with people I rarely get to spend time with, was only made better by the spectacular setting. Most importantly my mom was absolutely thrilled with the whole experience and made to feel like the queen she is!

The only small issue was the bathtub had not been cleaned properly. I contacted guest services and they had 2 cleaners there in less than 10 minutes. Everything else was wonderful

The hotel is amazing and all the staff were really friendly. We really enjoyed using the pool and gym.

There was nothing that we didnt like. One word of caution - the room we were initially given didnt match the description and photo on Booking.com but this was quickly and simply resolved as staff moved us into a room which did match the photo. I wonder whether this was an issue with the listing on booking.com rather than the hotel.

It was very quiet, the room had good space and warmth of design, very helpful kitchenette. They are pet friendly, so we could bring our cat along and not have to pay for a sitter back home, and they gave us an extra hour at checkout time which made for a more relaxed departure (ie., getting the cat, who didn't want to leave the cozy room, back in the carrier). Also, when we inquired about vending machines (not there) after a late evening swim, a kind staffer grabbed my son a can of 7-Up from their own store so that I didn't have to dash to the local grocery before it closed.

Just one thing: for some reason, the coffee/tea amenities had not been updated--one teabag and one coffee serving, plus old coffee still stuck in machine. Not quite set up for a two-night stay.

Everything about this property was excellent. Connected to the village, nice clean rooms, awesome environment, great and friendly staff, good amenities specially the heated pool and outdoor hot tub. Kids loved it. Would like to mention that the staff was excellent, Freddie made our check-in process very easy and comfortable and provided all the necessary information regarding our stay. He was excellent

The restaurant downstairs should offer halal meals for those who have dietary restrictions. The restaurant did had halal duck which was great and they did a gluten free pizza for my daughter which was awesome.

Although the pool was on the smaller size, our kids had a blast swimming! The pool deck had plenty of seating and there were always clean towels available. The location of the hotel was excellent. We were able to walk to coffee shops in the morning and all throughout the village without having to drive or worry about parking.

The parking garage is tight for larger vehicles - would NOT recommend unless you are driving a compact or smaller car.

Very well run hotel, with very helpful & friendly staff. Great pool & hottubs, which get pretty busy during peak times. Local shuttle, Ski valet, restaurant, sports bar & sushi place all on-site were great. So was the proximity to the lifts, and the hot bath to soak in when needed.

King bed had bit of a dip on one side, the side most singles would use. It should have been turned end to end more often during its life.

Location at the edge of Whistler Village was great, close enough to everything but much quieter than some other locations. Room was an upgrade, very spacious with a wraparound balcony and mountain view, great kitchen amenities - pool was on the small side so not so much for laps, but nice for lounging and for families. Well-equipped gym, two hot tubs, a dry sauna, and eucalyptus steam rooms in both change rooms - good business services, plenty of indoor and outdoor seating for lounging and just hanging out.

No vending machines as an option for room service or their late-night lounge. In Whistler many places shut down early, and there aren't many convenience stores/grocery stores to begin with, so it's something I expected them to have. We ended up extending our stay for one more night, and discovered the front desk only does check-in and not bookings/extensions, which aren't even on-site - you have to call a separate line. This wasn't clearly communicated anywhere or by anyone, beforehand. While trying to extend our stay at the front desk, there was someone else being helped who was trying to do the same thing, so we're definitely not the only ones.