Staff were amazing; parking was great and connected to the Park Lane mall, which opened up to the spring garden road full of local boutiques and great restaurants. This is a pet friendly facility, so if you are lucky, you get to see cute dogs coming and going. We had brunch at Arms; quality and pricing were reasonable. This hotel faces the public gardens, and it's a 2 minute walk from the Citadel site and a 20-minute walk from Water Street.

The bathroom was a bit small, and I do admit that it probably wouldn't be possible to fit all the room furniture in the main area if the bathroom was occupying more space but it would be nice if two adults could get ready without running into each other or the toilet side by side. I believe the first night of our stay there was a hockey game in the city and people were banging room doors and yelling in the halls for quite a while so we kept waking up from time to time.

I loved it all ! Stayed for the week in the king exec suite to do business & be close to Dad at the VG at the same time. Check in & check out was seamless! The staff treated me like family & were so professional & pleasant. My king exec suite was super clean & bright & roomy with beautiful decor. The staff was happy to accomodate my special request for no feather pillow or duvets due to allergies & had room made up with bamboo pillows & hypo allergenic bedding. The bed was exceptional ! Like sleeping on a big fluffy cloud, in fact I overslept! Coffee from Nespresso machine in the morning fab & also close walking distance to all the shops. The business center was handy & the lovely desk to work at in the room with wifi so I could get business done. The complimentary shampoos, soap etc by "Lather" were icing on the cake in the washroom which was very clean also. That extra touch of elegance. The people also make the place. I was greeted by smiles every morning & evening when I returned, special shout out to "Abel" at the door, who also offered me an umbrella on the rainy days & a smile & "good morning" every day. I loved it all, it felt like a luxurious home away from home & I can't wait to stay again! TIP : There is a little indoor pedway that connects you to the shops in park lane which is very convenient on chilly days. The hotel is so close to the downtown core & hospitals. I was able to get to my business meetings & walk to the VG to see Dad from there ! Location is everything. Food at "The Arms" was delish! Dined there several times, for meetings & it exceeded my expectations! Oh & the desserts, yum ! My suite was very quiet , well insulated so I fell asleep instantly at night. TV was nice to have and all the creature comforts of a mini fridge & sink & Nespresso machine in kitchenette.

I have nothing bad to say I loved it all !

I absolutely love staying at the Lord Nelson! It has become my little tradition to stay there on my birthday every year. It’s such a gorgeous building and the rooms are lovely and very comfortable. I always book the park view suite as it’s my favourite. The staff even left me a little dessert and a card for my birthday which was very considerate.

Almost everything was perfect— my only complaint, and it’s a very minor one, is that the front desk staff aren’t as friendly as they used to be. I think the Lord Nelson used to hire a lot of locals, who of course have that natural maritimer friendliness and charismatic nature, but that seems to have changed and the staff who work there now are a lot more reserved. They certainly aren’t rude or anything like that— just not friendly. For example, the woman checking me in used polite language and was respectful, but she didn’t smile once during the whole time I was checking in (which was actually a 5 or 10 minute period as I was having some trouble with my card). Anyway, it’s not a big deal, just an observation I made.

A nice room in a good location.

We received an email from Lord Nelson via Booking.com after our arrival, offering an "indulgent escape package". When we tried to redeem this package, hotel staff denied all knowledge of it, suggesting it was initiated by Booking.com and not the hotel. Eventually they agreed to provide free car parking (a part of the indulgent escape package). Upon receipt of the invoice (sent by email after we departed) we discovered they had only credited 1 day's parking (it was a 2-night stay). Our email requesting a credit for the 2nd night has not been replied to.

I enjoyed the brunch!

They put holds on my credit card for over $2,400 for a two night stay. They did not seem to understand that this holds up my available balance. They repeatedly told me it would fall off my account within 5 to 7 days. This was unacceptable as I was charged an overlimit fee as the card I used had a smaller limit. They did not seem to understand this and did not compensate me for their error. They told me when I checked in there would be an incidental charge which would be reversed of $100. They did not tell me they were charging the whole stay. They then pre-authorized it two more times.

The suite was fabulous and the location perfect for us. We enjoyed the food we ate at the restaurant as well as the outdoor spaces we sat in.

There was a major problem with our check-in. It took 1.5 hours to get our room and we thought it might be our fault but they said it wasn't. The desk clerk who helped us was extremely kind and lovely and did reassure us and gave us a free dessert. However, she needed to have her manager work on it and he was intimidating, never smiled, never made eye contact and never spoke with us. That is a big problem. It was resolved and everything was fine but the experience was stressful due to the behavior of the manager.

The property was well situated to where we could walk to restaurants and Dal University for the conference. There was also some extra curricular activities within walking distance of the hotel. It was very quaint, which we liked, and the staff were very welcoming, friendly, and helpful. I enjoyed the extra touches in the room, like the glasses and mugs were glass and not plastic. The Nespresso machine was a bonus as well. The restaurant was convenient and we enjoy breakfast there every morning. Very lovely property and we would definitely return to The Lord Nelson Hotel & Suites.

The bathroom was very quaint and lovely however I missed having a “make-up mirror” and a bit more room to place our bathroom bits. The shower bottom felt “squishy” as though it was a poor installation of the inserted bathtub. We were surprised that every morning we ate at the restaurant (ordered the same meal each time) it was a different price.

Our room was tasteful and newly renovated. It was clean but showed a few areas where they could have finished the work: wallpaper strands, cracks where caulking showed through, etc. Walking to any destination was easy since the hotel was so centralized and had underground parking. The entranceway was breathtaking and the restaurant, The Arms, had fantastic food and service. They also gave us a free upgrade on our room for our anniversary. So nice!

The rooms could have been updated better and a little less sloppy on details.

The room was well-appointed, spotless, and surprisingly large. Excellent location. Very comfortable king bed and L-shaped chaise lounge. Quiet, with lovely view of public gardens across the street.

My only complaint was the use of a diffuser in the hotel. I don't quite understand why hotels are flooding their lobbies with heavy signature scents these days. As a person with allergies, who is sensitive to smells, I prefer the smell of clean, fresh air. And in Nova Scotia, you certainly have that. The scent followed us into the elevator, but fortunately not into our room, as it has in other hotels.

All was great - was disappointed with the view having booked 2 rooms for a special celebration. however apprecited the cake and hand written card for my husband and daughter. nice touch!

not the greatest view - expected more since had advised it was a special weekend an was paying for 2 rooms 4 days left a message for concierge with reception regarding car rental - did not hear back and reception on Sat night was not helpful. Honestly think it was not of bad intent but the erson did not have to info to help us. Management train your staff!