Without a doubt, this property has secured its place as the absolute highlight of my entire Canada trip. To say it left a lasting impression would be an understatement – it significantly deepened my appreciation for the city itself. Originally intending to stay for just two nights, I was so captivated by the experience that I promptly extended my stay for an additional two nights, a decision that truly speaks to the exceptional quality of this hotel chain. The room I had the pleasure of staying in was a true gem, situated in a corner position that afforded me an impeccable view of the cityscape. Witnessing the lights of Ottawa from my room was an enchanting spectacle that simply added to my fondness for the city. What set the room apart were the remarkable full-floor-to-ceiling windows, creating an immersive and panoramic experience that seamlessly connected the indoors with the dynamic urban scene outdoors. The attention to detail in the room layout, furnishings, and overall ambiance ensured a cozy and welcoming atmosphere that truly resonated with me. It's not often that accommodations manage to strike a perfect balance between style and comfort, but this property undoubtedly succeeded in doing so. The professionalism, helpfulness, and friendliness of the staff also played a pivotal role in enhancing my stay. Their level of service was consistently top-notch, and their genuine dedication to ensuring a pleasant experience did not go unnoticed. One standout feature was the daily provision of complimentary snacks, sodas, and bottled water, a gesture that went above and beyond the norm and added a delightful touch to my stay. This property easily ranks as the best among the various accommodations I experienced throughout my Canadian journey. Its impact on my perception of the city was profound, prompting me to extend my stay and immerse myself further in its charming experience.

the pillow were very soft but not that big deal

As a family of 4 with two young children, we found the double Queen room really comfortable. We were happy with the layout and all the smart storage features throughout the room, plus the small table and seating area. The air conditioning and shower were great. The complimentary soft drinks were a nice touch. Wifi was strong and steady. Our view faced onto the Byward Market and Parliament Hill, which was lovely. We could hear street sounds especially at night, though our white noise machine helped. The lobby area was comfortable and staff were welcoming. Check in and out were a breeze. The location is great for enjoying Byward Market with all its restaurants, patios, and shops. It is very easy to walk to Parliament Hill.

Parking was a little inconvenient but not more so than in any other city. The rate at the lot recommended by the hotel was $35/day, which we found a little steep. We found a lot further away, still less than a ten minute walk, and parked there for $15 a day for the duration of our stay. As with other cities, this part of Ottawa has its share of homeless people and/or people struggling with mental health. It is wise to pay attention and be aware of your surroundings. We still felt comfortable walking all around downtown with children, though at times we would move along if we noticed anything inappropriate or people becoming rowdy.

The room was the best room I have ever stayed in; the size was perfect and it was so well designed that there was even room for a small walk-in closet! It was not crammed with furniture as in most hotel rooms and it was spotless! The location is excellent, you can walk to a lot of attractions and restaurants

Most of the staff at the reception was not friendly at all, I had to ask everything myself after I checked in — WiFi, breakfast etc. and when they answered you can tell they were impatient as if why would anyone ask about breakfast or WiFi at a hotel ?!

amazing view of Parliament, National Gallery of Art, Ottawa River, etc., great location next to Byward Market, Rideau Centre, public transit. The room was clean and new, with a very comfortable bed and perfect pillows, complimentary mini-bar non-alcoholic drinks and snacks, nice little breakfast nook chair and bench.

Very pricey. The exact same room with view on the 13th floor was $150 more than I paid 2 years earlier. Since entrance to each room is in a little alcove or suite of two rooms, it's a bit loud when someone comes or goes into the adjacent room, but otherwise, you can't hear them once they're in their room.

The staff are very helpful, and so welcoming upon arrival! Love the complimentary drink you receive at check in and also the complimentary drinks(non-alcoholic) and snacks in the room!

Room was ready but not really…it was clean however they have to have all rooms inoected by the manager before giving keys to the guest…which is great! However it was 5pm and we had to wait for them to inspect the room before being able to get it, which was a bit annoying after a long day of travelling. The complimentary glass of wine helped while we waited though!!

The breakfast was really good, the service was excellent and quick.

No dedicated parking hurts, especially when you arrive back at the hotel at night and there’s 0 spots available, then you have to go find parking and get them to take it off your bill for the night and add it back on if you find parking back in the lot. Also there’s 2 homeless people who live in the lot. Additionally the area is kind of brutal with a ton of drug use and a stabbing that happened across the street from the andaz.

Staff allowed us to check in early around 1:30pm which was much appreciated. The lounge at the lobby was very comfortable. Our king room with view was clean and very spacious. Bedding is beyond comfortable and bathrooms are magical. Rooftop lounge was exceptional with beautiful views. Walk In closet and amenities were top notch. Asked for a special request for my husband’s birthday and staff honored our wishes beautifully. Parking flexibility was great. Amazing experience overall. Clean environment

Little noise through hallways but nothing too extreme. it was very peaceful at night

The Andaz Byward is a roomy, well-appointed hotel with great amenities and outstanding staff. I really liked being in the Byward Market area. I had to change my stay from 5 nights to four for family reasons. James, one of the managers, was particularly helpful in helping me sort that out with Booking.com.

The noise and pounding from the construction next door was unpleasant, but there's not much you can do about that. The hotel heating system was not up to the task of warming up the room in the deep cold. The system should be upgraded to deal with the deep cold of Ontario winters. I had to wear my boots in the room and several layers of clothing to stay warm. Having a coffee machine in the room would have been a very welcome addition. It's absence was particularly felt in the cold if winter.

Amazing location, clean and very friendly staff

I don’t think I got the room I selected, bathroom was not glass door believe was for wheel chair accessible…had a curtain and water flooded in the shower when I showered, had to mop. Reported twice and the manager(Gee) was kind enough to visit and access. I was then moved on to another room with nice shower (glass door) but from a King size bed to a queen size double bed. Worth enjoying a good shower after a long day at work and not mopping the bathroom

We like the comfy beds, rain forest shower and super clean room. So thankful to staff who noted in their system that Uber driver will pass by to return my sunglasses that I left on his car. So grateful, thanks to the staff!

There were only 2 small water bottles provided in our room, reception’s phone line was always busy so needed to go down around 10:30pm just to ask for water bottles. Although I must mention that the staff gave us more than enough bottles then, so greatly appreciated.